Headphones usage with Satellite L670D-105

Data:
Toshiba Satellite L670D-105
Windows 7 64
Realtek HD Audio Manager
I am trying to plug in a headphone, but it does only work partially.
Most of the above Realtek software is not available to me.
In other words the earphones work, but I cannot access the parts of the software that would let me switch between earphones and speakers. Which was my main problem from the start.
The speakers work, but the sound of the laptop can't be turned off, since these options in the software are not available for changes to me.
I will hand in the laptop soon, which was the advise from the German Toshiba Forum.
[Just look at the photos|steckerbild-lender.blogspot.de] , and ignore the funny language.
It felt from the start that the plugs should be able to move in more completely than they do, since everything else so far did. The first photo shows you to what extend they still stick out, I put some white paper on it to show the part which can't be convinced to move in further.
The next photo below shows you the plugs attached to the laptop. It feels since they do not connect completely, I cannot access the software and switch from headphones to speakers.
These options in the software are unavailable to me.
That's when I contacted the German speaking Toshiba Forum and they advised me to either use force, which honestly does not help, or hand in the laptop.
any ideas? Is this a known problem?

Hi
As far as I know the head phone and microphone input supports simple 3.5mm three-conductor mini jack.
The pictures provided by the link in your message shows exactly such 3.5mm three-conductor mini jacks.
>In other words the earphones work, but I cannot access the parts of the software that would let me switch between earphones and speakers
I found a thread about similar theme:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=65295
The sound came through the speakers even if the headphones were inserted.
In the top right corner, there's a little yellow folder called "Connector Settings".
There, you can reactivate the setting "Enable pop-up dialog, when device is plugged in.
So now when you plug-in an external speaker or headphones, it pops up and I select the option "headphone" (instead of "line-in"), and then the sound comes out only through the headphones / ext. speaker.

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