Headphones&volume issue

I bought my blackberry pearl 8100 about a week ago, and I found a few problems:
-When I plug in the headphones to the phone to listen to music, only one of them works. The headphones are fine, I just bought them a few days ago and they work fine on my other phone.
-When I watch videos, the volume is on max and I can't control it. I tried using the + and - buttons but it doesn't work!
help!!

v2w22 wrote:
Actually it's 2nd hand...
Thanks for the advice,
I tried the battery thing, didn't work.
What else can i do?
There's no point having 8GB space if i can't listen to music/watch videos normally:/
You can try reinstalling/updating device OS. If that fails then nothing can be done with the phone.
tanzim
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Quote from: darkhawk on 02-April-14, 20:44:14
What are you using to gauge the '50%'? MP3's? Windows sounds? or what?
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