Heads up: The Nokia Software Recovery Tool is bust...

Nokia Software Recovery Tool won't load
Anyone else having problems with Nokia Software Recovery Tool?
I've heard all the generic cookie-cutter responses "Try a different OS" "Try a different cable"... the problem is not with our OS or cables, but rather the update checking phase. It always returns the issue "Could not check application update". Apparently this just started recently as there were users able to use this software as recently as Wednesday.
Got ready to wipe two phones for selling purposes. This software was necessary because I didn't want to sell them while they were on the dev preview, and the typical reset doesn't take a Windows Phone off dev preview... I have mostly been met with this piece of work all throughout random times of the day.
Won't work for anything, and it also does not allow us to skip the update so there's no winning here. That update really should be optional simply for the sake of avoiding crippling instances like this. If the update is broken, we should at least be able to use what's there... as it is all I can do is open this software and close it.
...just bringing awareness to Nokia's home turf so that it will (hopefully) have a speedy resolution.

2014-10-05 03:18:42Z | 7140 (NokiaSoftwareRecoveryTool) | 0x00000001 | NokiaSoftwareRecoveryTool.exe | NokiaSoftwareRecoveryTool.States.AutoUpdate.Checking.CheckingState | Error | | <!CDATA[[System.Web.Services.Protocols.SoapException: Service specific exception: com.nokia.posti.server.caresuite.webservice.InternalErrorFault
at Nokia.Enterprise.Repository.InstallationPackets.InstallationPacketRepository.EndFindLatestPacket(IAsyncResult asyncResult, VersionComparisonResult& versionComparisonResult)
at NokiaSoftwareRecoveryTool.Connectivity.Castor.Firmware.GetAutoUpdatePackage.GetAutoUpdatePackageCall()
at NokiaSoftwareRecoveryTool.Logics.AutoUpdate.AutoUpdateLogic.CheckAutoUpdate()
at NokiaSoftwareRecoveryTool.States.AutoUpdate.Checking.CheckingState.BackgroundWorkerDoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]>
2014-10-05 03:18:42Z | 7140 (NokiaSoftwareRecoveryTool) | 0x00000001 | NokiaSoftwareRecoveryTool.exe | NokiaSoftwareRecoveryTool.StateMachine.BaseTypes.BaseState | Information | Getting Next Error state of CheckingState, error code: CheckingAutoUpdateFailed |
I get this in Romania. Very sad.

Similar Messages

Nokia Software Recovery has Bricked my Phone!

My Lumia 928 died when I was recovering it and now I can't turn it on!
The phone doesn't seem to be charging and windows doesn't recognize it anymore.
Is there anything I can do?

Hi, AxleRose.
Let's further isolate your case. What's the current status of your phone now? Can you tell us why you're recovering your phone using the Nokia Software Recovery Tool? Are you trying to fix an issue? What's the software version of your phone before you use the recovery tool?
When you connect it to the charger that came with it and let it charge for about 20 minutes, can you confirm that the start key flashes? You mentioned that "windows doesn't recognize it anymore". Does this happen regardless the USB cable you're using and USB port it's connected to? If possible, try connecting the phone to a different PC.
We look forward to your reply. By the way, welcome to our community.
Good day, Sensonic.
Yes, it would still be under warranty. Learn more about the manufacturer's limited warranty by visiting this link: http://nds1.nokia.com/files/support/global/phones/guides/WC_B9229743_EN_1.pdf.
Cheers!

Software Recovery Tool Odd Result with Lumia 620

Good Afternoon,
One of our users bought his Lumia 620 to me earlier, it had hung apparently. He removed/re-inserted the battery and since then the screen just shows Nokia on powerup and nothing else happens.
I tried all the usual soft reset/hard reset/spinning in my chair whilst praying to the great Finnish gods of telecommunication etc. All to no avail.
I then downloaded the Software recovery tool (V1.4.3) and installed it, this again would not see the phone. I followed the instructions and then it picked it up.
According to the recovery tool, it found the right hardware revision for the phone and suggested the correct country version of firmware (3056.4000.1404.0004). Happy days.
I told it to go and do it's thing, upon which it downloaded the 1.37GB of firmware and flashed it to the phone.
At this point the recovery tool, was waiting for the phone to reset asking for a pin for 180 seconds. At this point it timed out. The phone itself just sat there looking at me blankly and then reset itself.
The phone itself re-booted and now has a screen with 3 red wavy lines and the word TIM on it. (see attached pic)
So my questions are......
1. Have I done something worng?
2. If I haven't, then does anyone have an idea what has happened?
Thanks In Advance
Attachments:
WP_20140718_002.jpg ‏1623 KB

Hi All,
Thanks to Abi99 and scoobyman for the replies and pointing me in the right direction.
It seems that the failing phone is indeed an Italian phone that I have been sold as a UK variant (thanks Amazon)
The product code for the UK one's I have is 059R4G7. The faulty phone begins 059S... (i'm at a different office today so don't have the full code) . Interestingly the firmware for the Lumia 620 TIM Italian version is the same number as the UK country variant hence my confusion.
So the software recovery tool is actually updating correctly with the TIM softwaredependant on the model number. So it's just that the phone is actually broken (written off to experience). I'll be more careful checking the ones I receive in the future.
As an aside I, it would be nice if the software recovery tool could allow you to choose which firmware to load. However I realise this opens a massive can of worms and is unlikely.
Thanks All.
Andy.

Software Recovery Tool : Lumia

Please a request
please add search button in your both recovery tool
Lumia Software Recovery tool and Windows Phone Recovery tool
as adding product code search is very helpful
like i have lots of lumia
and one lumia is in office and i know the product code
i can enter the product code in search bar and can download the firmware - when i am getting high speed
please please add a product code search botton
example : see in screenshot
@Aakash006sharma
( Microsoft Enthuasist - Tech Expert )
if you like : press star button
Attachments:
Screenshot (172).png ‏141 KB

The company does not support the end-user changing software variants, and so your wishes are unlikely to be granted. Your screenshot shows a version of the software intended for retail use only, and as it is a non-commercial package, ease of use is a low consideration.

Preview Dev program vs nokia software recovery too...

So i was a dev preview user, but when the 8.1 came out with the official version that included cyan i was impatiant that the dev preview did not have cyan, so i used the software recovery tool to install the version that had cyan... bad idea...
First off it wiped the phone and i had to put EVERYTHING BACK, with over 5 gigs of photo's that took forever!!!
Secondly while i got cyan, i did not get the most current version, i noticed that my cortana was not up to par with my dev preview buddies anymore (no cortana icon changes for impressions etc...)
I just realized today that i had to turn the dev preview back on, and now my phone has found a critical update to 8.1...
I'm in the process of installing the prev dev update now and hoping that it finally gets my phone current on ALL software, will post more once its done!

yes, reinstalling software wipes the device completely. but you should have had all your pix backed up to the cloud, which you shouldn't need to download unless you want to save to your device again.
the preview for developers will always have the most up-to-date updates as that is why it is a preview, but knowing that you could loose your data (which has never happened, that I am aware of, unless it is a user error)
you should be good now, and also have the ability to add folders to your start screen, like denim, though you will still see cyan in the about part.
it was my understanding that they fixed the ability to get the updates from the OTA carrier versions, ie-cyan, in the update after cyan.
I cannot, however, confirm this until "denim" officially is released by ATT in the US.

Nokia N95 not updating using the Nokia Software Up...

Hi guys
just got my n95 today, it has v10 fw on it and i would like to update it to v12.
ive downloaded and installed latest pc suite and downloaded the latest nokia update software
i run the updater and it says found new software (v12), please tick the box to acknowledge etc etc
so i click on ok, and it says updating....
then 2 mins later i get this screen:
http://aycu30.webshots.com/image/24429/2000451008485701969_rs.jpg
Which says "phone recovery - please remove battery and restart the phone"
so i got to take battery out and retry, but i get the same error. not too sure what to do now? the fw it downloaded was 113mb.
i have tried it on vista pc/laptop and a xp pro pc and still get the same error.
ive tried using different usb ports, connected the usb directly to pc (without any hubs etc) and still get the same error.
it looks like this n95 doesn't want to be updated. The n95 still works though, i just want to update its software
anyone had any thing similar? is there anything else i could try?
any help is much appreciated
thanksMessage Edited by bigup on 27-Jul-200710:15 AM

Handsets that allow for updating, have a small piece of software within them often called the boot loader, that allows the new upgraded software to be flashed into the device.
If the Boot Loader is damaged, then the upgrade of the device software from the Nokia Software updater cannot be performed.
A Nokia care point is able to rectify this because they can use the service connector on the handset to reflash the software with their equipment.
This will be done for free if your handset is in warranty.
Shunts...
I will mostly be communicating with a Nokia E72 Zodium Black
Nokia E72-1 with Vr 051.018.207.04 Software
If this post helped... Add some kudos!!

Does the Nokia software updater version 1.4.64 sup...

Does the Nokia software updater version 1.4.64 support N85?
When I tried to update and the massage always appear "Unable to retrieve phone information" Does anyone having the same problem?
Solved!
Go to Solution.

Got the same problem: Unable to retrieve phone information.
I reinstalled Nsu -> did not help. Same error.
I am using the general Profile and restarted the phone several times (plus removing battery) etc etc.
My product code is 0572856.
My custom version is 10.045.203.2 (29.09.08)
According to my phone provider there is a newer software available. I got the problem that the caller-id is not always shown when the contact is saved in the phone: When i save my second number in my n85 contacts with the international dial code, i can see the contacts name when receiving SMS only, but not if i get called from that number. When i remove the international dial code i can see the contact's name when i get called but not when i receive a SMS. I have only one contact saved in my phone (no duplicates!). Tried to move it to sim memory, to either use one memory or both memories. Nothing helps. Whether the number is from the same phone provider or not does not make any difference. I cant save both formats in one contact either.
According to my phone provider this is a known bug and can be removed by downloading the latest firmware for N85.
But i cant download anything, dont even know if there is really a newer software to download for my above mentioned version.
i tried to download nsu-versions in other languages, but that did not help too.
any help/suggestions?

N80 on the Nokia Software Updater

Dear updaters,
We are pleased to announce the inclusion of Nokia N80 to the list of products supported by the Nokia Software Updater.
There are two things to note:
1. Not all variants may have the latest software. New variants are constantly being updated, so if your variant is not included, please check back again soon.
2. If you have installed the SMS accelerator patch for your Nokia N80, this will need to be re-installed after the N80 software update. The SMS accelerator patch is available from http://www.europe.nokia.com/A4149142
Warm regards,
The Nokia Software Updater teamMessage Edited by ajak on 01-Nov-2006
02:39 PM
Message Edited by ajak on 09-Nov-2006
03:30 PM

Please visit:
http://www.europe.nokia.com/A4176089
for the NSU...
Cheers,
Orinoco.

Cyan update/ software recovery tool firmware

I may have already asked this question but maybe not in this way. After reading through a lot of resources and articles I have read Microsoft is suggesting everyone running the 8.1 developer preview downgrade to the commercial 8.0 firmware using the recovery tool. ( due to an issue with bitlocker,,, which I am NOT running on my phone) After looking at the firmware versions the firmware on the recovery tool is the exact same firmware already running on my phone. Is there a difference between the developer preview firmware and the firmware listed on the recovery too even though the firmware version number is the same. I really dislike resetting my phone, due to almost 6 gigs of information,, games/apps on my SD card. I know I can back up my phone which I have done several times in the last few days trying figure out if I really need to reset my phone or just wait for the cyan update an d see if it installs correctly...,,, any who thanks in advance for any replies, suggestions or comments. Have an awesome day and be great.....
russlee AKA 1badelf
Solved!
Go to Solution.

Many users who were already running the WP8.1 developer preview have received the cyan update and the process went on normally.
The problem only exists for the enterprise users who make use of bitlocker and AFAIK, general consumers are unaffected. You should be able to update normally.

Sorry,the nokia software updater service is curren...

Im try to update my nokia 5800 through NSU v1.4.98en and im geting the above msg.

Server problem, should be fixed by now.

Nokia Recovery Tool Download keep restarting

Hello
I have an issue with the Recvoery tool (latest verison).
I am trying to recover the phone and it says there is a new update available for my phone (Lumia 520)
After finishing the download, it just starts over again and again and again.
I'm checking the folder where it downloads to, and it downloads the entire file, but it starts again and then overwrites the file with a new one... I have no idea how to fix this.
I am on a stable 50mbps connection, there is nothing wrong with the internet here. It downloads the entire thing, and just starts again.
I've seen numerous posts on this issue by searching google, but not seen any official or firm response.
Please can anyone assist, as this is frustrating.

Hello, Flappers. Nice to see you posting on our Community forum.
Have you tried restarting your phone as well as your PC? We also suggest to use another USB cable. You may also try un-installing and re-installing the Nokia Software Recovery Tool to further check the issue. If installing the Nokia Software Recovery Tool to another PC is possible, you may try performing it.
Keep us posted.

Recovery Tool - problem connecting to service

I'm trying to roll back my phone from DP, so I can get the cyan update.
Nokia Software Recovery Tool (1.4.3) seems to get the download (I've occasionally seen the progress bar), but I repeatedly, but not consistently, get the error - "A network problem has occurred".
Any ideas what's going on? Anyone seen this before?

In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

Nokia recovery tool install problem

i want to reinstall the 8.71 version of my nokia c3-00, so i need to install the 'nokia sofyware recovery tool' app. i downloaded the latest version 5.0.0 on my pc, but when i want to install it, it takes a so much long time on a same point, it seems to checking the c++ or something, it stuck on the same place and wont get to install, what should i do to install it, and the important question, can i REALLY install the same version of my phone firmware using this tool ?

the first problem is that I CAN NOT INSTALL the nokia recovery tool
the second problem is that, i just updated nokia suite to to 3.8, but there is no RE-INSTALL in software update part, my new question is that should i signed in, in the nokia suite to be able to re-install or it's not necessary ? because i can't sign in, in nokia suite.
Attachments:
sshot-2588.jpg ‏74 KB

Reinstalling Belle - The Nokia Suite update servic...

I have a C6-01 I used before getting a Lumia and I want to give it to someone else. Before doing so, I wanted to reinstall Nokia Belle to remove everything I had on the phone's memory and to give the phone away with a fresh installation of the OS.
The problem is that when I go to Software Update in Nokia Suite and click reinstall, Nokia Suite downloads 170MB out of the ~320MB that Nokia Belle has and then says "The Nokia Suite update service is currently unavailable." I've already tried this on two PCs, both running the latest version of Nokia Suite. I reinstalled the OS once before about a year ago and it worked just fine. Any ideas about why this might be happening and what I can do to solve it? I've looked around and found a lot of other people who have had this problem over the years but I haven't managed to find a way to get through it. Any help would be appreciated. Thank you!
Solved!
Go to Solution.

I just tried using Nokia Software Recovery Tool. It recognizes my phone and immediately after I click Install and the download progress bar appears, it says something went wrong ("There was an error. Please try again. Error code: InternalError.")
Is there anything else I can try?
Edit: I also tried using Nokia Software Updater for Retail and the same thing happens. Then I tried using Nokia Care to download the firmware and it still doesn't work. It finds it, says it has 320MB, and when I click download, it just says it's been queued for download and that's it, nothing else happens.

Recovery Tool on Lumia 830

Has anobody ran the Recovery Tool on an 830 yet? What version does it load?
Solved!
Go to Solution.

Do you mean the Lumia Software Recovery Tool version 5.0? Yes it works fine and offers to reinstall the latest version of Windows Phone 8.1 for the device (Lumia Denium)

Heads up: The Nokia Software Recovery Tool is bust...

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