Health analysis Locks up and doesn't complete

I was given an HP desktop, nonworking, to do with as I pleased. Purchasing the factory disks, it appears to function normally, although I do know there are numerous bad sectors on the hard drive. Most of these sectors are in the factory image area.
Following the posting suggestions at the top of this window:
Model - AY018AA-ABA P63110F
Win 7 Home Premium 64 bit
No error messages
Created a new partition from the C:\ drive, but changed nothing regarding the Image Recovery partition
When the health analysis program runs either automatically or manually, it simply hangs on step 2, Downloading updates.
There is no hard drive activity light indicating anything is being downloaded and saved to the hard drive. Internet connection is good (I'm typing this on a different computer) as I periodically check for and install all the Windows updates.
Thinking it might be the antivirus software, Avast Free Home edition, I've turned off almost all the systems there. No apparent change as of yet.
In the lower right corner of the Health Analysis window, there appears to be a progress bar in the lower right corner. If that's what that field is, there is no progress showing regarding downloading any updates. Mistakenly thinking Help and Support would answer that question, typing in "health analysis" into the search field yielded no suggestions regarding the health analysis system at all. And there's no Help button on the analysis screen either.
Thoughts? Suggestions? Feel free to ask for more info.

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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Health analysis Locks up and doesn't complete

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