Health service agent state greyed out.
I am having an issue with the Health Agent state and all of the agents are greyed out. I have checked all the servers and the health service is running on all the agents and the rms. I have restarted the service, deleted the health state folder,
tried to repair the agents and still greyed out. has anyone run into this issue need assistance. scom 2010
Have you tried the following steps.
http://support.microsoft.com/kb/2288515
http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx
Juke Chou
TechNet Community Support
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I am trying to create a cluster between my i5 iMac and my MBP.
I am following the instructions in the manual but when i get the the last part, after creating a cluster where I am supposed to drag service nodes in from the bottom of the Apple Qadministrator panel I can't do it because the services nodes are greyed out (see image). Any thoughts? Thanks all!Hi - I eventually figured this one out. Took a while!
In the dialog where you set up the original 'service nodes' on the client machines (where you go Apple QMaster > Share this computer) there is a checkbox 'Require this service to only be used in Managed Clusters'. It seemed bad to be so I didn't check it. Nothing in the instructions says to. But you must.
Once you do this, the service lines all magically go black, and you can drag them by their header up to the box.
It then all worked fine for me, but only for jobs loaded via compressor.
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Hi Guys
We are working on CRM 4.0. Our SAP CRM is integrated with third party CTI vendor i.e Interactive Intelligence. All the integration is done and we can see the channels and queue information appearing on the agent dashboard from the telephony system. But the agent workmodes Ready/Not Ready appear on the webclient, but they are greyed out. So we can't activate any particular mode, so we can't simulate any calls. What is the reason behind those workmodes being greyed out.
Your help would be highly appreciated.
Thanks
HariHello.
We had the issue with the Agent Workmode options disabled or 'Greyed out'
We have a generic simple install of CRM 6.0 on Netweaver 7.0.1 Oracle 11.
We had a successful installation in QA, but when we pushed a database restore (Oracle) to create our Production Server, this issue arose.The Agent Status button became grey and we could not make calls inbound/outbound. The BCM however could make calls.
Fix:
1. We deleted the CRM configuration and followed the SAP Guide on installation (Rule, RFC, Channels etc) 1 hour.
2. We noticed in the ICM Trace (/nsmicm) => Trace=> Display Trace that the below memory error appeared
[Thr 01] DpRqQInit: use protect_queue / slots_per_queue 0 / 2001 from sys_adm
[Thr 01] **** INFO SHM 31 in POOL 10 9386 KB estimated 6238 KB real ( -3148 KB -34 %)*[Thr 01] MPI: dynamic quotas disabled.
[Thr 01] MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%
[Thr 01] CCMS: initialize CCMS Monitoring for ABAP instance with J2EE addin.
[Thr 01] CCMS uses Shared Memory Key 73 for monitoring.
[Thr 01] CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.
So we changed this in the RZ10 Instance Profile (search for 'ipc' ) and we adjusted Pool 10 from 1.5gb to 2.0gb.
===
Also watch your SICF services (Tranaction /nsicf )
The Core one that stops logins first is /default_host/sap/bc/bsp/sap/crm_ui_start
Activate at the 'Indvidual' level, not the Folder Level. Erratic issues arise, don't just activate everything. Be specific.
It took several notes to compile the necessary services for SAP CRM 6.0 Netweaver 7.01 and BCM 6.0.10.26
(We hotpacked to Hotpack 26)
The Notes we used were
SAP Note 517484 Inactive services in the Internet Communication Framework
SAP Note 1295006 - Mandatory SICF services for IC WebClient
SAP Note 1115493
SAP Note 517484
The BCM and VU's once installed are normally stable. Get your Windows Administrator to give you access to the logs. They provide a wealth of troubleshooting information.
Look specifcally in the "ALL VU" logs, Core Logs (This refers to the Core Switch the network or VLAN is configured)
Good transactions to Trace the CRM interactions are as follows:
1. /ncrm_bcm_adm * Maintain Connections
2. /ncrm_icm_mcm_ccadm * Maintain System Settings
3./ncrm_icm_emailx * Define E-mails
4. /ncrm_ic_ltx_urls * Define URL and Parameters -
Outlook 2011, "Turn on sunc services for contacts" greyed out
This is what i'm getting. And though it seems that the sync with address book should be happening, its not. Any remedy for this?
I suggest you post yoru question on Microsoft's own forums for their Mac producdts, as it's their software you're having issues with:
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SCOM 2012 UR2 - Flush health service state causes infinite agent resets
Appearing on several of our 2008R2 servers from our SCOM 2012 UR2 environment, set up with several management servers:
If I select a monitored servers agent in the Operator Console and click the task
Flush health service state and cache, the selected agent will restart as intended.
However, it will restart again every 2-3 minutes forever ever after, unless you stop the agent service and delete the health service cache folder on the monitored server.
This is visible via the eventlog:
event 103, Healthservice. A task to reset the health service store has been submitted. The service store will be deleted and re-created.
This was never the case with our SCOM2007R2 setup and started appearing with 2012.
Have anyone seen this before? Any ideas?
Regards / JonMight save someone some time....
Stopping the agent, removing the "Health Service State" directory + restarting doesn't appear to help. I did this *and* deleted some agents from the console (then re-added them. We turned auto approve off) and it appears
it might have fixed it. I'll know more in the morning if this actually does the trick besides doing a full uninstall/reinstall of the agent.
If you don't know what agents are constantly restarting, search all management servers for *many* file transfers (Event ID 2110 in Ops manager event log) all to the same Instance/GUID. Execute this powershell on a managemnt server: "get-SCOMClassInstance
-Id <GUID>" to get the affected agent. Alternatively, make a SCOM rule to catch event 103 and look for many repeats from the same server/agent:
Event Type: Warning
Event Source: HealthService
Event Category: Health Service
Event ID: 103
Description:
A task to reset the health service store has been submitted. The service store will be deleted and re-created. -
One button login cannot change agent state because phone is out of service on 8861 phone
I'm testing out the 88XX line of phones for our practice and I am getting the strangest error when trying to enter ready state using one button login.
The phone states...
one button login cannot change agent state because phone is out of service
We are using extension mobility to login into the phone, then hitting the one button login service. (all of which works fine).
Also if I use this same account on any of our older 79XX phones it works perfectly and I can go into ready state and receive calls.
I only have issues on the 88XX line of phones.
Any insight would be great, thanks.
DavidtHi Kim,
We have seen this issue in our lab.
But after configuring the authenticate presence and authenticate register and also you need to associate the respective session-server for the ephone-dn as shown below...it will work.
voice register global
mode cme
max-dn 720
max-pool 262
load 7960-7940 P00308000500
authenticate presence
authenticate register
tftp-path flash:
create profile sync 0022049925121368
ephone-dn 5
number 1005
allow watch
session-server 1
exit
Hope it helps.
Anand
Please rate helpful posts -
Our I-Pad has never connected with our wireless internet from since we got it. Our laptop connects just fine and we have a strong signal. We now have a locked screen stated that I-cloud has not been backed up in 9 weeks. Plug into internet? However when you click the button to try to get to the internet it does nothing. The power off button is greyed out so not an option to shut down. Just froze on that screen?
Any help would be greatly appreciated:)
Thank you in advance.Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
All Agents Greyed Out or Not Monitored
Hello,
I am running SCOM 2012 R2. All of my clients were re-imaged (Over 500) during the summer. Each image that was created had the SCOM 2012 R2 Agent installed. The images were installed on all of my clients. Now, most of the clients are
listed as greyed out or not monitored. The server has Event Log entries of the following:
Operations Manager has received a connection from a system running an older version of Operations Manager
None of my clients are running an older version of the agent. What's also new is that I cannot tell if my clients are turned on or not. The clients that are green are always green. Even when they are powered off, they are never grey
in the console. Even after I ping them or refresh. They always stay green. Any help would be appreciated.Hello,
I deleted the Health Service State folder and I modified the DB so they are remotely manageable. Now I am trying a repair. But what I dont understand is why the healthy clients do not show when they are turned off? They normally go from
green to grey. I've tried a ping and a refresh and I cannot get them to go grey. -
Hi Anyone can assisting on this. The SCOM 2007r2 i managed suddenly do not pump out alerts.
I have perform full scom service restart(data access, agent, config). it no load up related datawarehouse like(stored, write)
I also restarted my sql db services. It show me the error like this. Anyhow i can fix it
The request to synchronize state for OpsMgr Health Service identified by "bdb1712b-0a9a-bbe3-9630-41f2da9f64a1" failed due to the following exception "System.Data.SqlClient.SqlException: Cannot open database "OperationsManager" requested
by the login. The login failed.
Login failed for user 'HK\svc-scomsdk'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Run(Guid source, String cookie, Managers managers, IConfigurationDataAccessor dataAccessor, Stream stream, IConnection connection)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlConnectionHandler.Open(SqlConnection sqlConnection, RetryPolicy retryPolicy, DatabaseConnection databaseConnection)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.Open()
at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
at Microsoft.Mom.ConfigService.OpsMgrDataAccess.ConfigurationDataAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.DataAccess.DatabaseAccessor.QueryInstanceProperties(ReadOnlyCollection`1 instances)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.Instances.CollectPublicProperties(ReadOnlyCollection`1 identities, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems.ConfigurationItemCollection`2.CollectPublicProperties(IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.ConfigurationItems..ctor(StateContext stateContext, IConfigurationDataAccessor dataAccessor)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Execute(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.CreateResponse(Managers managers)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.Managers.Synchronize(OnDoSynchronizedWork onDoSynchronizedWork)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Run(Guid source, String cookie, Managers managers, IConfigurationDataAccessor dataAccessor, Stream stream, IConnection connection)
at Microsoft.Mom.ConfigService.Engine.ConfigurationEngine.CommunicationHelper.StateSyncRequestTask.Run(Guid source, String cookie, Managers managers, IConfigurationDataAccessor dataAccessor, Stream stream, IConnection connection)".Hi,
I would like to suggest you reset the SDK account password (in this case, it seems like that the account is 'scomsdk'). And change the password for the account in service configuration.
Please go through the below article for details:
How to change the credentials for the SDK Service and for the Config Service in Microsoft System Center Operations Manager
http://support.microsoft.com/kb/936220/en-us
Regards,
Yan Li
Regards, Yan Li -
The agent extension is out of service. error
The agent extension is out of service.
ready state change and call control operations cannot be performed.
The agent extension is back in service.
all operations are back in service.
I get this when the agent is just sitting there in a ready state.
CUCM 7.0 UCCX 7.0
I would appreciate any help you can offer.
Dave 404 569-1752
[email protected]The most common cause of this was the agent's phone restarted or a CTI interruption occured. This is typically something to start troubleshooting on UCM side. The CAD Troubleshooting Guide says essentially the same thing:
Problem The agent’s state changed to Not Ready for no apparent reason.
Symptom. In some situations, an agent’s state may change to Not
Ready for no apparent reason.
Cause. To determine the reason, check the reason code:
..other causes removed...
■ If the reason code is 32759, the agent’s state became Not Ready
because the phone went out of service. Check to make sure the
phone is still functional and that you can call the phone directly. If
everything seems fine, it is most likely a temporary problem and the
phone has since recovered. If the phone is still down, it is most
likely a Unified CM problem. Please consult Unified CM support.
Solution In many cases, an agent’s state becoming Not Ready is not a serious
issue. Simply click Ready to change the agent’s state to Ready.
To determine the reason code, do one of the following:
...other solutions removed...
If the reason code is 32759, the agent’s state became Not Ready
because the phone went out of service. Check to make sure the
phone is still functional and that you can call the phone directly. If
everything seems fine, it is most likely a temporary problem and the
phone has since recovered. If the phone is still down, it is most
likely a Unified CM problem. Please consult Unified CM support. -
Event IDs 508,509 and 510 (Health Service ESE Store) on SCOM agents
Hi Team,
Many of my SCOM agents are getting the Event IDs 508,509 and 510 on them.
HealthService (2944) Health Service Store: A request to write to the file "C:\Program Files\System Center Operations Manager\Agent\Health Service State\Health Service Store\edb.log" at offset 1485312 (0x000000000016aa00) for 512 (0x00000200)
bytes succeeded, but took an abnormally long time (60 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
Because of these events I keep getting "Health Service Heartbeat Failure" Alerts in SCOM whenever these events occur on the agents. After a couple of minutes these alerts get auto resolved and closed.
Has anyone faced a similar issue and let me know what should be done here to solve the issue.
Thanks,
S K AgrawalI am still not able to resolve the issue. But I came to know that the servers that had this issue were having some issue with the blade servers they all were hosted on and probably this is the issue they got these Event IDs.
I am closing this as a faulty hardware issue on the servers.
Thanks, S K Agrawal -
IPCC "The agent extension is out of service"
We are using IPCC 4.0(3)_Build080, we have setup a new user in the system like everyone else. When this user tries to go into a ready state in the agent desktop he gets the following error:
13:16:20 Cannot go to the ready state while the phone is out of service. Other state changes are possible.
13:16:20 The agent extension is out of service.
Ready state change and call control operations cannot be performed.Hi guys,
Solution, for us, was to delete the phone from CUCM, and recreate it.
This process took less than 1 minute…
I located the device (phone) in CUCM by MAC address and deleted it.
All of our Service Desk phones are identical in config (they are setup for Extension Mobility to allow for desk sharing) - so I simply "super-copied" another SDA phone using the problematic phone's MAC, and changed the description.
Next I associated the 'newly created' device with the RMCM application user (User Management > Application User > < whatever username you gave for your UCCX RMCM username>).
Once the new "old" device had registered, Joe Bloggs logged in with his extension mobility login, logged into CAD, and was able to go 'Ready'.
Solved.
Information/background and initial troubleshooting:
We are on...
CUCM 8.0.2.40000-1
UCCX 8.0.2.11004-12
CAD 8.0.2.400 (says 8.0(2) at startup, the 'about' shows 8.0.2.400)
We had the issue this morning where Joe Bloggs (SDA) was able to login to his phone (extension mobility), login to CAD (Cisco Agent Desktop), but could not go ‘Ready’ state.
He was being presented the following error:
07:20:29 Resource's Device is Off.
07:20:29 The agent extension is out of service.
Ready state change and call control operations cannot be performed.
I logged into his device (phone) as myself and then logged into CAD. I was presented with the same error when attempting to go 'Ready'.
Other SDA’s with the same device (phone) and device profile (extension mobility) config did not have any trouble on their phones – so appeared to have been a phone issue - or at least an issue between CUCM and the device.
I had Joe Bloggs perform the factory default reset (unplug network cable, holding # - plug back in network cable, when line buttons flashed in sequence type 123456789*0#) – after reset, tested again, made no difference - the error persisted.
Next, I disassociated Joe Bloggs from the DN (Directory Number/Extension) and then disassociated both the device and the device profile (ext. mobility) from RMCM ‘Application User’, saved – then re-associated – made no difference, the problem continued.
Not sure why it happened - appears as though maybe the record of this particular device had become corrupt in CUCM somehow.
Hope this helps someone else - as it was a lot quicker (for our setup) than disassociating user extensions and devices, etc.
Cheers,
Brett -
Since installing Mountain Lion, Time Machine says says that my Free Agent Goflex (Seagate) external 2gb drive cannot be used as it is read only. I tried disc utility to repair permissions but that block is greyed out. The disc verifies as being OKI What next?
Ok, I solved this problem! I ejected the drive and then disconnected it both from the power supply and the USB connector. I then reconnected everything and powered it up again and Then went into TM preferences and chose the drive as the backup. TM did a new backup (well over an hour) and now works as advertised.
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Generic Object Services ; create attachment function grey out in Tcode KA03
Hi all,
I would like to know how can I enable create attachment function in GOS toolbar in Tcode KA03.
Currently it was grey out.
However, was tried to use the same function in KS03 and it works.Please help. Thanks!I just found the solution...
SAP note : 961572
Symptom</u>
In the transactions for displaying cost elements (KA03) and changing cost elements (KA02), the 'Services for Object' function does not work correctly, as most Generic Object Services are unavailable.
Other terms
KA03, KA02, SWO1, K_OBJECT_SERVICES_INITIALIZE, BUS1059, BUS1030
Reason and Prerequisites
The problem is caused by a program error.
Solution
Implement the attached program corrections
Then go to Transaction SW01 (Business Object Builder), enter BUS1059 as the object type, click Change, and make the following changes:
Navigate to Methods -> RevenueType.Display, press F2 to select it, and go to the 'ABAP' tab page: Select the 'Transaction' radio button, enter the name as KA03, and click 'Save'
Navigate to Attributes -> Attribute properties, select the 'Mandatory' checkbox, and click 'Save'
Then change the release status by navigating as follows:
Edit -> Change Release Status -> Object Type -> To implemented
Edit -> Change Release Status -> Object Type -> To released
Then double-click BUS1059 (or select using F2) in SWO1 to reach the 'General' tab page, which should appear as follows:
ObjectType BUS1059 Revenue element
Object Name RevenueType
Program RBUS1059
Objtype status generated Saved released -
Windows Deployment Service. Network Profile Radio Buttons greyed out with R2
Hi All
I have downloaded and setup Server 2008 R2 (not yet activated). I have added the following roles "DHCP Server", "DNS Server", "Active Directory Domain Services" and "Windows Deployment Services". I can PXE boot a test client machine and (using the boot.win from windows 7 dvd) multicast a XP Image to it. This setup is connected via a 100 Mb switch and is an isolated network.
Under windows deployment services - if I right click my server - select properties - network tab "Network Profile is greyed out". I have tried running wdsutil /Set-TransportServer /Server:big /Profile:100Mbps but get the following error message: "Windows Deployment Services Management Utility Version 6.1.7600.16385. Error code 0xC110011F This WDS transport server does not support network profiles.
I have tried this on two hardware setups:
An Intel D915GUX 3GHz 2GB RAM and Marvel Yukon 88E8050 ethernet controller.
An Intel D965 Core2Duo 1.86GHz 2GB RAM and Intel 82566DM Network controller.
Incidently I have done the same setup with Server 2008 (not R2) on the D965 and the Network Profile radio buttons are not greyed out. If I upgrade the same test machine to server 2008 R2 the Network Profile radio buttons are greyed out. Is this a design change, does Server 2008 R2 no longer support network profiles as I am now unable to select 10 100 or 1000 Mbs ?
If more information is required or if anything needs further detail please let me know.
Thanks for any help.
Liam.DIs there any way at all to manually set or control the network profile? In my environment, a SCCM\WDS multicast stream is bottoming out on speed and network utilization when the stream crosses a Nexus 7009 router. Speeds go from 200 Mbps to 20 mbps. I have
a theory that this "new" automatic configuration is placing the clients in a slow network profile that are on the opposite side of the router and I have been unable to find a way to speed of the transmission. I have also ruled out the "master
client" slowing down the stream buy using different clients only connecting to a stream 1 at a time. I have also ruled out the router as the source of the problem by having a VLC client listen to the multicast stream on the same side of the router as
the slow clients. The VLC client (unknown to SCCM\WDS) was able to receive the transmissions at 20 % utilization / 200 Mbps.
-Tony
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