Heaps of trouble downloading Illustrator trial CC.

I am an Abobe member and have downloaded the creative cloud and apparently the trial too but it is not in my files and I cannot open it on my laptop. I have tried to download the program again with no luck. How can I directly contact Adobe I just want to talk to someone directly.

Hi Sarah,
After downloading you need to double click on the downloaded .dmg file to install the software.
Alternatively you can try downloading Illustrator CC Software from the direct download links available at: http://prodesigntools.com/adobe-cc-2014-direct-download-links.html
Please make sure you follow the important steps mentioned on the page before initiating the download.
Regards,
Rave

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