Hearing aid compatibility being ignored as new Blackberry devices are released...

I'm very disappointed in both Research in Motion and the cell phone carriers for making the newer Blackberry devices all M3 and not M4/T4.
M4/T4 is the best hearing aid compatibility rating. M3 is just average.
In the past, Blackberries have been M4/T4 rated and I've been very happy with the company for their support.
However, the newer models being released, including but not limited to the Curve 9700 and the Bold 9650 are all M3.
The Blackberry 8830 was M4/T4, then its successor, the Tour 9630 was M3, and sure enough the successor of that, the Bold 9650 is M3.
The Storm (both versions) devices are also M3.
I was researching the phones released by Blackberry; all new phones are M3. None are M4. However, if you are content with an older model, like the 8830 for example, they are still sold by the cell phone carriers.
The cell phone carriers work with RIM to determine how high the hearing aid compatibility rating should be. Cheaper materials lead to lower ratings. If the cell phone carriers and RIM used higher quality hardware, they could easily get the M4/T4 rating!
I've heard that the higher quality hardware really is not that much more.
These companies need to realize that M3 is not enough and that M4/T4 is the rating they should be striving for when developing phones!
I prefer newer models when I am eligible to upgrade because their onboard memory is often faster, their cameras are often better, and support for technology is better, etc.
So, I am just so disappointed that Blackberry has decided to back away from M4/T4 and offer M3!
This is unacceptable and both RIM and the carriers need to know this!
I have written my carrier to let them know about this. Hopefully, the Blackberry devices will start being M4/T4 again, which they should be!

Hello and Welcome to the Forums!
You have some excellent points and suggestions. I would like that those don't miss the mark in reception by RIM. You see, these forums aren't a vehicle to communicate to/from RIM. Rather, these are user-to-user forums where kind souls volunteer to help out other kind souls as best they can. But, I have heard that RIM accepts constructive suggestions at [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hearing Aid Compatability with new 3G phone?

Hello
Can someone please point out somewhere in the spec for the new 3G phone on M3 or M4 hearing aid compatibility?
Thanks

skudera wrote:
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Hi and Welcome to the Community!
From your post, I cannot quite tell if you did all of this, in exactly this way. Hence, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
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3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hearing aid compatibility?

I have decided to upgrade from my 5800 ExpressMusic and I want a phone that allows me to use it without removing one of my hearing aids
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FlossyThePig wrote:
Thanks for the reply. Interesting link, unfortunately "Devices with HAC ratings are available only in the United States",
In this advertisement Lumia 920 is quoted as having HAC rating of M3, T3:http://www.atlantic-usa.com/phones_view.php?phone_id=1542&PHPSESSID=530e8611023e840491a7ee0e813fec15
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Hearing Aid Compatibility (HAC) at iphone 5?

For me and other people who use Hearing Aid it is very important to us that the new Iphone 5 have HAC-system (telecoil) again. This was a reason I not bought an Iphone 4S because they have remove it. I really really hope Apple changes it back because on the Iphone 4 the HAC-system works. We don't want to have extra stuff to answer the phone, we just want to answer as people who doesn't have hearing aid. Millions of people who have hearing aid hope this !!
Apple, fix the HAC-system again into the next model of Iphone!
regards,

No Apple here just us users.
Use this for iPhone feedback.
http://www.apple.com/feedback/iphone.html

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Hello and Welcome to the Forums!
You have some excellent points and suggestions. I would like that those don't miss the mark in reception by RIM. You see, these forums aren't a vehicle to communicate to/from RIM. Rather, these are user-to-user forums where kind souls volunteer to help out other kind souls as best they can. But, I have heard that RIM accepts constructive suggestions at [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Tool Bar in New Blackberry Devices

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Generally modern users want as much screen real estate as possible, making the screen a touch screen and moving these functions to that made it possible to have a compact phone with a moderately large screen suitable for browsing, playing games and viewing emails without excessive scrolling.
Who knows though, a reevaluation of what the USP is for BlackBerry may well see them return to putting these back in. Don't hold your breath though.
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BTInternet e-mails being pushed to my Blackberry device only intermittently

I have been posting on BT Forums (https://community.bt.com/t5/Email/BT-Internet-e-mails-not-downloading-to-Blackberry/m-p/1302179#M228... about e-mails from my BTInternet address not being poushed through to my Blackberry device (9720), resulting in little advise and help. My approaches to BT have been escalated to the highest level within BT's complaints procedure - Executive Level Technical Complaints - again, with no help but an admission that Blackberry support has been withdrawn on the BT server and the BT/Yahoo server from which all e-mail addresses are being migrated to the BT server.
I would be interested to get some feedback from Blackberry on what they feel has happened here and if I am being fair in levelling all blame in the direction of BT.

"BlackBerry" will likely not comment here since this is a peer to peer user support forum.
However, I may be able to shed a little bit of light on this. While I can't find anything similar to this for Yahoo! (likely because they haven't finished withdrawing all their support for BlackBerry) my bet is it is similar to what Microsoft has done with Hotmail/Live/Outlook.com accounts. Like Microsoft, Yahoo! had special software in place to make email to the BlackBerry delivererd instantly. They even had a special mail icon with their logo "Y" on it rather than just the standard Internet mail globe icon. I would assume this is what Yahoo! is withdrawing support for.
If that is the case then all you should lose is the instant mail delivery and the account will be changed to one that gets polled at BIS intervals. The BIS system will still poll your account and send mail to the BlackBerry. You should still receive your mail but at 20 minute intervals (it can come sooner than that as BIS will poll more often if it finds mail again on the server.)
I read through the entire thread that you linked and your friend "Oliver" over there knows nothing about BlackBerry. It's easy to blame BlackBerry for everything when so many people have migrated away. However, people haven't migrated away because email didn't work. That's the one thing BlackBerry has done (and still does) right. BlackBerry can't control when companies such as Yahoo and Microsoft decide to withdraw certain support.
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IPhone hearing aid t-coil (telecoil) compatibility and clicking noises

We happily received our new Verizon iPhone4 a week ago, but, with considerable disappointment, sent it back yesterday ...
This iPhone did not work with the t-coil on my wife's hearing aids. This subject has been discussed previously in these discussion groups, but suggestions like using TTY or adding bluetooth dongles to the hearing aids are simply not acceptable.
Here are some details ...
My wife wears two Oticon Synchro P hearing aids. They are about 4 years old. They are expensive hearing aids. They have a t-coil setting which she normally uses with telephones, and it works quite well with our Uniden land line phones and our old LG cell phones. The purpose of the t-coil is to inductively couple a telephone or other device to the hearing aid, rather than depending on acoustic coupling which often results in poor sound quality or lots of feedback. With my wife's hearing aids, when turned on, the t-coil does pick up some noise, more like a hum than white noise, but at an acceptable level. When we first tried the iPhone, just placing the iPhone speaker next to the ear with hearing aid with t-coil enabled, caused the noise/hum level to increase noticeably, to a level that was only marginally acceptable. There were other issues, as well.
Except for the noise increase, it did not seem to matter if the t-coil was turned on or off, i.e. there did not seem to be any inductive coupling through the t-coil. Essentially the coupling was acoustic, resulting in poor sound quality.
Last but certainly not least, we also got a loud clicking noise. Once again this was when the iPhone was next to the ear with the hearing aid with t-coil enabled. The noise sounds like a relay clicking, at a rate just slightly faster than I could count. This only occurred in the house, and was gone when we attempted to demonstrate the problem at a Verizon store. I took the iPhone back home determined to find the source of the clicking interference by turning off all the wireless phones and other electronics in the house. When I turned off my Linksys router, an old WRK54G model, the clicks went away. Okay, so I turned the router back on, and turned WIFI off on the iPhone - sure enough, no clicks. And there were no clicks when the t-coil was turned off, or when the iPhone was not in close proximity to the hearing aid (with or without WIFI enabled). So there is a interaction between the WIFI signal, the hearing aid t-coil, and the iPhone in combination.
Next, I tried changing the WIFI wireless channel on the router from channel 1 (2.417 Ghz), to channel 6 (2.442 Ghz), to channel 11 (2.467 Ghz) .. none of this helped, i.e. if WIFI was enabled on the iPhone, and the iPhone was near the hearing aid with t-coil enabled, the clicks were there and very loud.
Next, I looked at some of the router parameters, and noticed that the router sends a short preamble at a default interval of 100 msecs (10 per second) - roughly my guess of the click frequency. Changing this interval to 1000 msec (1 per second) did indeed change the frequency of the clicks to 1 per second!
My theory on this is that we were hearing all the WIFI packets, but most of it sounded like noise, and only the periodic preamble broadcasts were identifiable as clicks. Strange, eh ?
So what now ? Turn off WIFI on the iPhone? No. Change the preamble frequency permanently ? Probably not since I have no clue as to what effect that might have on the various WIFI devices that are used around here. Buy a different router ? Well, maybe, but the iPhone4 only supports 802.11 b/g/n on 2.4Ghz, so it's a toss-up whether or not a newer router would help. Buy new bluetooth hearing aids ? Not anytime soon. Buy the bluetooth add-on gizmo ? Probably not ... Few hearing impaired people really want all that hardware - they just want their t-coils to work.
In the end, we didn't try another unit ... we simply gave up and sent the iPhone back. Since we really like the iPhone, we'll wait until the iPhone5 comes out, try that, and if it doesn't work, we'll find an Android phone from LG or some other manufacturer that does work.
PS
Apple says the iPhone4 CDMA has an M4,T4 (i.e. very good) rating for hearing aid compatibility, "Based on testing conducted by an independent laboratory following the ANSI standard C63.19, "American National Standard for Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Aids."" I think Apple needs to find a different lab, or do in-house testing of the top 10 hearing aids. A very large group of potential customers would appreciate it.

I installed the iOS 5 on my iPhone 4 and I enabled the "Hearing Aid Mode". The loud clicking noise went away so now my wife can use my phone with that option enable. She has the hearing aids.
Currently she has a Droid and can hear ok using the t-coil. She has never been able to use the iPhone with her T-switch because of the loud clicking noise.
So we got an iPhone 4S for her thinking that option would be available on the iPhone 4S (Hearing Aid Mode). She hears the loud clicking noise because the "Hearing Aid Mode" option is missing on the iPhone 4S (not sure why that option does not show up - see other post).
We are going to have to return the 4S since it does not work with her hearing aid :-(.
I guess another option is to give her my old iPhone 4 and I take the iPhone 4S :-). We only have 3 days to return the phone, so we may return the 4S and have her test my iphone 4 for a month or so to see if it really works.
So my comment is you may want to try an iPhone 4 again with iOS 5 installed and enable the "Hearing Aid Mode" option.

Hearing aid compatibility being ignored as new Blackberry devices are released...

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