Heartbeat Failure - CallManager Offline

Hello,
I'm having a rather unusual issue with Cisco Agent Desktop that I hope somone could give me some insight on. First let me give you a little background. All users in the company, over 300, were on Windows XP SP3 using CAD 4.5.7.4. It was then decided to upgrade everyone to Windows 7. We knew CAD 4.5.7.4 would not be compatible with Windows 7. So intead of upgrading to most current version of CAD it was decided to try and get CAD 4.5.7.4 to work with Windows 7. The only way we were able to do this was install Windows XP Mode to every machine that needed CAD and use it from within the virtual machine.
This for the most part has worked great. Except some users, around 30-40, are getting a "Critical Error" message randomly with CAD that will log them out. When I look at the CAD logs I'm finding the same error, "Heartbeat Failure, CallManager Offline." What would be causing this heartbeat failure and how can I stop it?
I know this is outdated software, but we are unable to upgrade. If you have any ideas on what might be causing this please reply back. Thanks.
Phillip

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Monitoring Active Alerts shows critical heartbeat failure while server is working

details of the alert shows the reason is the computer can't be reached through an ICMP ping
if do a
ping servname
it uses the IPV6 and fails
Why isn't it using IPv4?
thanks
N
NM

Hi,
In the Tasks pane, under Health Service Watcher Tasks, click
Ping Computer. The task opens a dialog box to display its progress.
In addition, more details, please read the article below to troubleshoot heartbeat failure issue:
Resolving Heartbeat Alerts
https://technet.microsoft.com/en-us/library/hh212891.aspx
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Most frequent heartbeat failure report

hello,
I want to create a report, or a sql query that outputs the top 10 servers with heartbeat failures in the past xx days.
is there any native report in scom that does this, or a sql query that shows this?
thanks.

Thank you Jonathan. Point Noted. Can you please help me understand the difference it would make, so I could modify the other queries I use..
Regards,
Saravanan
That's a great question.
The first reason is that views may implement HINT options that the software developer deems necessary to preserved the integrity of the database and safeguard against lock conditions that may occur as opposed to ad-hoc table query with no HINT options. This
is the main reason I always use views whenever possible - it simplifies the query, because I don't need to remember to include these options in my SELECT statement.
Another reason is, the calls made from the application use views, so I figure I should too.
Views also sometimes simplify more complex statements joining multiple tables. This isn't necessarily the case for ManagedEntity vs vManagedEntity, but it's still a practice I apply even if the view is a "mirror" of the table.
For example, the vManagedEntity view includes the NOLOCK HINT option. If you lookup NOLOCK HINT practices, and when to use NOLOCK, it can get a little blurry in terms of impact on database performance. I just assume use the views that the vendor created, because
they understand where HINT's should be used better than me. Otherwise, I might be causing problems that I'm not even aware of, impacting application internal processes.
Borrowing from a
thread on StackOverflow:
"A view is an abstraction layer, and it does what any good abstraction layer does, including encapsulating the database schema and protecting you from the consequences of changing internal implementation details. It's an interface."
Jonathan Almquist | SCOMskills, LLC (http://scomskills.com)

Health Service Heartbeat Failure Alert for Generated when one Management Server Down,

Hi,
I have Two Management Server, every one manage about 100 server, when one Management Server goes down unexpected, I receive 100 Alert for 100 Server Health Service Heartbeat Failure.
My Question, why when the Management Server down, it send that all Managed agent Health Service Heartbeat Failure?
Is there a way to change this?

SCOM 2012 agent will autofailover when primary server is down. You can check the failover management server by using the following powershell cmdlet:
#Verify Failover for Agents reporting to MS1
$Agents = Get-SCOMAgent | where {$_.PrimaryManagementServerName -eq 'MS1.DOMAIN.COM'}
$Agents | sort | foreach {
Write-Host "";
"Agent :: " + $_.Name;
"--Primary MS :: " + ($_.GetPrimaryManagementServer()).ComputerName;
$failoverServers = $_.getFailoverManagementServers();
foreach ($managementServer in $failoverServers) {
"--Failover MS :: " + ($managementServer.ComputerName);
Write-Host "";
http://www.systemcentercentral.com/how-does-the-failover-process-work-in-opsmgr-2012-scom-sysctr/

AIX Heartbeat Failure

Hi all,
I updated our SCOM 2012 SP1 servers to Update Roolup 4 (UR4). After the upgraded our AIX servers are shown in gray critical state with an alert Heartbeat failure in Active Alerts.
I tried the following to sort the issue, but none worked:
Successfully upgraded the agent through the console, it is shown as health for ~ 5 minutes and then back to Critical state with heartbeat failure.
Successfully uninstalled the agent and installed it again.
Reset the health for the server through the console.
The server can successfully telnet to port 1270, and I can execute winrm queries.
Any thoughts / suggestions?

At this point I would suggest you open a support case with Microsoft and someone can work directly with you to troubleshoot the issue. As why Solaris works and AIX does not is beyond the basic support we can provide on the forums.
Regards,
-Steve

Frequent heartbeat failure alerts on the server

Hi Experts,
we are getting the heartbeat failure alert for xxxxxxx server. We have reinstalled the SCOM agent again on the server but still the alert is generating frequently
Server is hosted on Cloud and we have verified the server resource utilization (CPU, Memory & network ) for the server.The utilization is normal and not finding any packet drop/connectivity issue for the server with SCOM gateway server. Please suggest
on this issue.
Thanks in advance,
25aish

If the Windows agent is currently being monitored, and you have verified that by checking whether performance data is available (for example), then the best thing you can do is extend the heartbeat for that particular agent to something that is acceptable.
In this case, if you are using the default heartbeat settings (which is 3 minutes), then just override the agent setting in Administration to allow up to something like 9 minutes. I actually suggest this for all environments right out of the box, because 3
minutes is just way to aggressive. Check every 180 seconds, rather than the default 60 seconds...
Jonathan Almquist | SCOMskills, LLC (http://scomskills.com)

False heartbeat failure error messages

Hello Everyone,
I am receiving false heartbeat failure error messages from all the agents in our environment.All servers are reachable and online at that time. The alerts get auto closed after 2-3 mins without any troubleshooting.
Can you please let me know how can i stop these alerts? We have configured alert emails so support team get notified of these alerts and they think something is wrong with the servers. We have two management servers and 70 agents in our environment.

Since you are receiving false heartbeat alerts for all the agents in your SCOM. There could either be a network problem on the MS servers or the agents. Check the event viewer for any network related errors or if their SCOM Health service keeps restarting
every few minutes. Check out for other errors too on the agents that might point to the cause of these alerts.
Alternatively you can increase the Heartbeat interval (default is 60 seconds) and/or the number of missed heartbeats (default is 3). If the issues get auto resolved then increasing these values to appropriate seconds and counts will not cause false
alerts for you.
Thanks, S K Agrawal

SCOM 2012 SP1 Can't get email alerts for Heartbeat Failure or Computer Unreachable when combined with Group.

Hello,
I have SCOM 2012 SP1 RTM POC lab. I have created a dynamic group that picks up my system center servers based on some simple criteria and this works fine.
I have set up a subscription for critical and high severity alerts originating from this dynamic group called SCOM Servers to send emails to a distribution. This also worked well for any critical alert that was NOT Heartbeat Failure or Computer Unreachable.
I see those in the console but no email.
So I set up a new subscription by right clicking on the alerts and here's the kicker. If add no other conditions to these subscriptions, they will send emails to the DL I provided, but if add the condition initiating from group, and specify my dynamic
group SCOM servers, no email alert. But the alert still appears in the console.
Any ideas on this? I would like the appropriate support groups to get these types of alerts for the servers that they support (i.e. SCOM will get SCOM servers, Exchange Admin will get Exchange and never the two roads shall meet.).
I even tried some internet posted custom management pack, but I couldn't import it after adding the code that he listed.
I mean, isn't this a basic requirement for any mid-sized company?
Any help is greatly appreciated.

Hi Donald,
Like Dan says you need to add the "Health Service Watcher" objects to the groups as wel. Unfortunately this cannot be done in the Dynamic group Editor but has to be done in the XML. Export the XML and add the following piece of code between the
lines </MembershipRule></MembershipRules>:
<MembershipRule>
<MonitoringClass>$MPElement[Name="SystemCenter!Microsoft.SystemCenter.HealthServiceWatcher"]$</MonitoringClass>
<RelationshipClass>$MPElement[Name="MicrosoftSystemCenterInstanceGroupLibrary7084300!Microsoft.SystemCenter.InstanceGroupContainsEntities"]$</RelationshipClass>
<Expression>
<Contains>
<MonitoringClass>$MPElement[Name="SystemCenter!Microsoft.SystemCenter.HealthService"]$</MonitoringClass>
      <Expression>
<Contained>
<MonitoringClass>$MPElement[Name="MicrosoftWindowsLibrary7084300!Microsoft.Windows.Computer"]$</MonitoringClass>
          <Expression>
            <Contained>
              <MonitoringClass>$Target/Id$</MonitoringClass>
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        </Contained>
      </Expression>
    </Contains>
</Expression>
</MembershipRule>
Save the XML delete the old one in OpsMgr and import the edited.
For SP1 the SystemLibrary version is 7.0.8430.0. If this is not your version you need to edit this in the code above.
Hope this helps,
Regards Marthijn van Rheenen
Blog: Heading To The Clouds

Resource Pool Heartbeat Failure from All Management Server Resource Pool Watcher

Hi,
In my environment, I add another SCOM 2012 R2 to existing management group. (old SCOM is 2012 R2 ->SCOM1)
We have one SMS provider in SCOM1, after added SCOM2 in the Event Viewer we have Event ID
21400. I googled and in the Administration tab for Notification Pool and AD Assignment Pool change the member ship form Automatic to Manual and remove SCOM2 from those, finally Error 21400 is resolved. But every hours in the active alerts shows
Resource Pool Heartbeat Failure from All Management Server Resource Pool Watcher.
Another problem is :
in the active alerts select a critical or warning or information in the Alert Details shows in just SCOM2:
This Page can’t be displayed
Make sure the web address is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.
thanks

Hi,
Based on my research, when management
server running windows server 2008 operating system, we may experience Random
Resource Pool
Heartbeat Failures.
Did you add a new management server with windows
server 2012 O.S?
Please also try to restart operation manager services related and check the result.
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Heartbeat failure monitor - how to adjust for specific agent

hi guys,
in our environment we put the default heartbeat settings to 10 samples and 60 seconds intervals.
i have a customer asking for different values on a specific machine hs is the owner of. i looked around and found this:
http://technet.microsoft.com/en-us/library/cc540380.aspx
acording to this article, i can change the interval for a specific agent but i can't do the same for the amount of samples (it says i can only control the amount of samples at the MS level). is that indeed correct? i mean, if i want all my environment to
have a value of 10 samples and 1 specific server to have the value of 5 samples, it can't be done?
thanks a lot,
Uri

Hi,
You could change the Global Heartbeat Settings,it change the heartbeat interval at the global level. Changes made in this procedure affect all the agents in the management group.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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Ap 1242 registers and deregister due to heartbeat failure

00:1a:e3:02:13:80 is the AP o look at.
Please see the attached debug.

You don't need to change anything on the AP directly. I was asking about the heartbeat timeout, because if you tweak it to much, the problem you described could occur.
Here's a hint:
http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn501480.html#wp351009
Search for "New Controller Features" and "High availability"
You may also check out the configuration guide "http://www.cisco.com/en/US/docs/wireless/controller/5.2/configuration/guide/c52lwap.html"

Web Premium CS4 and Offline Files Issue

My system: Multiple notebooks, laptops running Windows 7 Ultimate, all on a Microsoft Small Business Server 2008 network.
I have My Documents, My Pictures, and My videos folders rehomed to the server via group policy, and when I unplug from the network these folders are available to the disconnected laptop/pc via offline files (and the offline file cache).
My issue: When I install Web Premium CS4 on any machine, if my laptop/pc is disconnected from the network, the offline folders disappear, although the offline file management snap-in tab shows the cache is stored, and when I plug back in to the network, the folders will soon appear. When the folders are visible, the offline status shows "Always available offline".
When I uninstall CS4, the trouble does not get fixed, but a barebones install from a disk image prior to CS4 installation fixes the problem, making me think adobe somehow changes network/registry settings to accomodate their own cache, or maybe something to do with the Adobe Bridge (just guessing). This happens on both 64 bit and 32 bit versions of Win 7.
I have duplicated this issue on 3 different laptops, all with the same result. I opened a case with Adobe, but my case was immediately closed saying it was a Microsoft/network issue. In fact, I would guess the person who worked the case dismissed this out of hand, the case got closed so quickly.
Is there someone out there that has run into this issue?
Thank you,
Bob

Was this issue ever resolved? We are in the process of deploying design premium to around 1000 faculty members, and are experiencing the same issue. I wont know till the end of the day whether i can say 100% that its a CS 4 issue but im running a test on 3 laptops with slightly different configs.
All laptops are win7 enterprise, with folder redirection enabled, same symptoms are occuring.
As a test, i have been testing the offline files at different stages in the laptop bundle deployment to see where it starts to fail. I sync mydocs, undock laptop and then login to check offline files. I then wipe the CSC clean and move on to next step in deployment, and repeat check.
We are at the last step in deployment, adobe design premium CS4, and there have been no failures with offline files so far. After it finishes deploying ill report on my findings.
We have a ticket open with microsoft and our sysadmin has been working with them for a few days to resolve the issue, and so far they have been baffled, escalating the ticket to a debug team. We have not yet mentioned that we suspect CS4 to be the issue, as they would probabily pass the buck and blame adobe, (similar to the OP saying adobe is blaming microsoft); we want them to fully investigate first.
Sincerely,
A Frustrated Team

SCOM 2012 sp1 Resolving Heartbeat Alerts.

Hi!
I want to get email alerts when Computer Unreachable (windows clients with scom agents). In that guide http://technet.microsoft.com/en-us/library/hh212798.aspx I can not find Health
Service Heartbeat Failure and Computer
Not Reachable monitors for override them to class Windows clinets with scom agents. Could
you tell me step-by-step how can I make this email notification. Thank you!

Notification Subscription
1) In the subscription condition, select created by specific rules or monitors
2) add "computer not reachable" and "Health Service Heartbeat Failure" monitors
Monitoring
1) you should open the health explorer of entity health service watcher
2) In the monitoring workspace, select discovered inventory and then click change target type
3) Change the target type as health service watcher
4) right click the item and select health explorer
Roger

What is network heartbeat ? what is disk heartbeat ?

What is network heartbeat ? what is disk heartbeat ? where these information stored (Voting Disk)? where can we see the log files if there is network/disk heartbeat failure. Is there any OS packages available that need to be installed ?
Thanks in advance

voting = disk heartbeat
Network private interconnect = Heartbeat
=
logs are in CRS log directory

Event id 20022: the entity all management server resource pool is not heartbeating after creating pools

hello
I have created tow resource pools for our servers and now I see in event viewer the event ID 20022 for 3 default resource pools like this:
the entity "all management server resource pool" is not heartbeating
the entity "AD assignement resource pool" is not heartbeating
the entity "Notification resource pool" is not heartbeating
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what should I check or do?

Hi,
From my point of view, this may be caused by insufficient resources - the management server getting overloaded or having connectivity issues to the database.
Here is an article for your reference regardign to the error, please go through it:
http://operationsmanager2012.blogspot.ca/2012/12/all-management-servers-resource-pool.html
In addition, did you add your Management servers to those two resource pool? The below link is about how to create resource pool, hope this can be helpful:
http://technet.microsoft.com/en-us/library/hh230706.aspx
And this link below is about Automatic and Manual Resource Pools in Operations Manager 2012:
http://www.systemcentercentral.com/automatic-and-manual-resource-pools-in-operations-manager-2012-scom-sysctr/
Regards,
Yan Li
Regards, Yan Li

Heartbeat Failure - CallManager Offline

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