Heating issue of Lumia 620

Hi,
my Lumia 620 gets heated soon & it does not seem me to be normal as my roommate has also a Lumia 620 & it works okay.no heating I've seen..
what is this??

Overheated would mean you can't touch the phone. I am fairly sure you mean to say it gets warmer.
If it get's too hot to hold you obviously have an issue there and you should have the phone checked,
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Mp3 Volume issue Nokia Lumia 620

Hi,
I was hoping someone could help me with this one please.
When Listening to audio on the nokia Lumia 620 via the built in radio the audio is nice and loud and I can listen to it at volume 10 through the ear phones.
However I have transfered some mp3's to the phone via the windows phone app, from Itunes and the audio volume is terrible, even at full volume I can just about hear the music. I have tested that it is not an issue with the mp3s by copying them to a HTC windows 8 phone and can listen to them perfectly.
As far as I can tell the apps are all up to date.
Does anyone have any ideas please?.
Solved!
Go to Solution.

Hi Csbarry
Pressing the volume down and power buttons together will not delete any data on your phone, it's more of refreshing the OS of your Nokia Lumia 620.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Issue with Lumia 620 Black update

Hi everyone. Recently I've updated my L620 to Black and the ROM is EU-Spain. When I turn the " Double tap" on for unlocking the screen and put my phone into any of my pockets, the phone strongly hangs and there will be no way to unlock the screen except replacing battery. I think this is a bug and my phone can not recognize the hits in my pockets as temporary hits. I don't want to disable " double tap" but by this problem I cant work with my phone safety.help pls. thanks

Hi borninwar,
Welcome to the forum!
Just to clarify, did the issue happen immediately after the Lumia Black update? If yes, try to verify if the update is successfully installed on your phone. Check if 'Lumia Black' shows up under Settings > Extras + Info. Try also to check if all system apps are updated by scanning the QR app codes shown at this link, especially the one for 'Touch': Nokia Windows Phone 8 App updates After that, check if the phone's 'Double tap to wake' feature and the overall performance of the touch screen will improve.
Let us know how it will go.

Battery issue of Lumia 620

My battery is 1400mAH,will i replace it with any 2400mAH battery,if yes so please suggest me name and specification...
thank-u

The thing about lithium ion/polymer batteries is the amount of power stored is proportional to the volume of the battery. So, a real 2400mAh battery will be 1.71 times bigger than a 1400mAh battery, which means it probably will not physically unless you modify or replace the phone backing. Anyone who claims a substantially higer capacity at the same size is probably selling a fake.

Lumia 620 Media files issue

Hi,
I have lumia 620 ,from last two weeks I am having problem with music and videos.each songs is getting listed 3-4 times.I reseted the phone and reloaded music files ,but still have the same issue,does anyone have solution to resolve this.

Hi,
You can follow the steps provided on this link about the duplicate music entries:
http://support.microsoft.com/kb/2791747?lcid=1033

Lumia 620 vibration issue and camera video recordi...

Hello, I recently purchased a Lumia 620 and facing some issues with it. The vibration is not at all working. I have updated to Lumia black. And how to focus in video camera. It ain't focusing during recording. Please help me..

sslumia620 wrote:
how to focus in video camera. It ain't focusing during recording.
Does this help?
sslumia620 wrote:
The vibration is not at all working.
Did you try the Nokia Software Recovery Tool already?

Lumia 620 software upgrade issues

Hi,
My Nokia lumia 620 with windows8 was upgraded to the latest software (amber, i guess) and after this the touchscreen stopped working. The touchscreen was recently replaced.
* Is there a way to go back to the previous version of software (where the touchscreen was accessible)
* Is there a new upgrade planned to resolve the touchscreen problem.

Was the display repalced by an authorised Nokia care Centre ?
Try a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot...) and see if the problem gets resolved ..
Also confirm that all the System applications are upto date. You may use THIS application to check..
BTW there is no way to Roll Back the Firmware.

Lumia 620 issue

In nokia Lumia 620 the ringer volume is affected when you reduce the song playing volume thru volume rocker. The ringer volume should be un affected. Can this be rectified.

Unfortuntely this is the way microsoft have designed the OS. Perhaps some day they might rectify this nd give us separate volume settings.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

Lumia 620 fails to connect to car bluetooth - coll...

My lumia 620 did initially connect to my ford focus car audi/phone successfully. However after about a week it failed to connect and I haven't been able to connect since. Defeats the object of hands-free!
Steps taken (which work with previous phones of various makes/models):
Turn bluetooth on in car
Turn on phone bluetooth connectivity
Car display finds my phone successfully and provides a PIN to enter in the phone
Phone bluetooth status says 'unable to connect to ford audio system' and times-out.
I've noticed that the 'tap to pair' message doesn't appear as it previously did and I can't find anywhere else to look for bluetooth settings.
A colleague who has an identical phone can successfully connect - it does show the 'tap to pair' message.
I have updated the ford audio system software and checked the other phone connects ok. I have also tried removing the phone battery several times but still no joy.
Help please - thanks

Hi Roshanrims,
Thank you for reaching out to us. Let's go with the connectivity issue first. Are you getting the same issue when you connect your phone to another PC? To further isolate the issue, you can try other troubleshooting steps found on the below link:
• The cable connection to my computer does not work
Note: The link is intended for the Philippines. Let us know your location so we can give you the correct link.
As for the Project My Screen, see this: Project my phone screen to a TV or PC.
We look forward to your reply.

HELP - My new Nokia Lumia 620 won't boot up, even ...

I'm worried my Nokia Lumia 620 is a lemon, and the Care Centre will just keep taking it in for repair. The reliability so far has been disappointing, especially as I was giving Nokia a try after a 10 year break, and also trying out Windows Mobile / Phone after a 6 year break. I want to recommend it - I'm continually being asked by friends and colleagues what I think of my new phone.   Nokia will be smart to just replace it.
The details: my Nokia Lumia 620 won't boot up today (again). It hung on boot this morning with the Nokia Logo. That was over 2 hours ago. It had this problem during February, and I returned it twice for repair to the local Nokia Care Centre. I guess I'll take it in again later today, but it just feels like a lemon handset so far.
Timeline:
Handset purchased in local Nokia Store on Jan 29 2013 ( 7 weeks ago)
Handset gave "Exclamation-Mark-Screen-of-Death" on Feb 19 2013 (3 weeks old handset)
Local Nokia Store sent me to local Nokia Care Centre, handed in overnight "for repair"
Phone returned on Feb-20-2013 after software refresh.
Worked fine for 1 week.   Problem returned Feb 26 2013. (4 week old handset)
Nokia Care Centre "replaced motherboard" on Feb 27 2013.
Has worked fine for 3 weeks.   Now Lumia 620 won't boot this morning - no Exclamation Mark, instead it's the Nokia Logo on boot.
The handset is 7 weeks old.
Hard reset (side-button-combination) hasn't worked either.
Any advice on getting this working, repaired or replaced?

Update on the repair - it didn't work. I returned the phone to the Yau Ma Tei Nokia Care Centre on March 20th, and was given what was termed a 'replacement' phone. I was pretty happy. All was well. But two days later when I tried to make a phone call using my headphones, I noticed that only the left audio channel was working through the earphones. I tried a second pair of earphones and the same problem. The audio was only working through the left channel. On a new phone. How strange.
So was it really new? My suspicion is that the repair centre has used old returned parts (parts they perhaps term as refurbished) - so in fact my replacement phone is my old phone assembled with old and refurbished parts. Was it in fact a refurbished phone assembled from refurbished parts? Frustrating when they tell me it's a replacement phone.
That was back in late March. I posted a couple of tweets and Nokia responded. They even phoned me to try and help. However no offer of a new phone. All they suggested was that I revisit the Nokia Service Centre. For a 4th time.
That was about 6 weeks ago, and I simply haven't made the time to go to the Service Centre again. It's hard to find the time when my last 3 visits have been so unsuccessful.
Sometimes you just get a lemon. It happened to me once before with a different manufacturer when I was on a contract and had to live with a phone for 2 years that kept cutting out during calls. Same problem - the manufacturer attempted to repair it, but it just never worked properly. That was 10 years ago. Now it's happening with my new Nokia. Luckily I'm not on contract this time. I've read good reviews for the Lumia 620, and overall it's a pretty decent handset in every other way.
But the issues this particular handset has been plagued with has overshadowed any positive feelings I have been having. I'll probably be cutting my losses and changing handsets in the summer.

Lumia 620 - stuck in flightmode

I have Lumia 620 with denim update and I'm stuck for over a month in the flight mode help
me
Moderator's note: We have provided a more subject-related topic. We also moved the post to the most appropriate board.

Hi, sohaila. Have you tried you using a different SIM card on your phone and see if there's any difference? Are all the system apps up to date? Go to Settings>swipe to applications>store>check for updates. You may also try the steps on this link to further isolate the issue. http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA141447. The link will work regardless of your location. We look forward to hearing from you soon.

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 Photos with Flash Washed Out?

May I find out if this is normal or there might be a fault with my phone? I'm running the Amber update on Lumia 620
The photo on the left has flash turned on and it is noisy and off color. Using flash appears to give the photo a washed out / instragram look.
Both photos were taken in natural light.
Attachments:
lumia620_flash_comparison.jpg ‏43 KB

hi mate, i have experienced some of the issues that others have faced here with the Amber update. the Amber update bought even more saturated colouring, and apparently there will be a return to natural colours in the upcoming Lumia Black update, due to land in early 2014.

Lumia 620 screen freezing problem

i have a lumia 620 and i update it through the phone settings OTA, after restart the screen remains freeze at the start lockscreen nothing works exept side buttons.. and thats not all before 620 i had a 520 wich is a **bleep** piece, same problems with screen
A honest question to nokia : Guys what sort of "error" is that ? What's wrong with you guys ? I switched from iphone 4 wich worked perfectly fine in 3 years after tons of updates..to this lumia 620, I NEVER EVER GONNA BUY ANOTHER NOKIA PRODUCT

We understand your sentiments, xtrad3. Let us further isolate the issue.
When you say 'software update', are you referring to Lumia Black? What troubleshooting steps have you tried so far? Have you tried to reboot the Lumia 620 by pressing and holding the volume down and power keys until it vibrates and restarts?
If the screen works after rebooting, try to verify if the software is fully updated. If it's the Lumia Black software that you just downloaded, check if it shows up under Settings > Extras + Info. Try also to check if all system apps are updated. You can scan the app codes shown at this link: Nokia Windows Phone 8 App Updates.
By the way, if you still have your Lumia 520 and had the issue with it after a software update as well, you may try the same troubleshooting steps given above. We'd appreciate it if you'll update us with the outcome.

Heating issue of Lumia 620

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