Heavy downloading = big speed drop?

For the last 3 days I have been downloading alot of data (around 500gb) and today noticed I'm not able to get my usual speed which is 5mb/s+. I had some issues with my homehub last week but this seems to have stopped now and I rebooted it almost every day but now i dont understand how suddenly today I've gone from 48meg IP profile to 43? has this happend to anyone else for downloading large files or would it be down to the homehub rebooting last week? I have alot lost 10meg from my upload now get 6meg
Solved!
Go to Solution.

Ok so I find that my uptime is only 6 hours and checked the rotuer logs to find this:
20:51:51,03 Jun.
PortMapping Add By UPNP/TR064 Error.
  20:51:50,03 Jun.
PortMapping Add By UPNP/TR064 Success.
  20:45:32,03 Jun.
CWMP:session completed successfully
  20:45:31,03 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  20:45:29,03 Jun.
WAN Auto-sensing detected port ETH
  20:45:29,03 Jun.
WAN Auto-sensing last connection port: ETH
  20:45:23,03 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  20:45:23,03 Jun.
PPP IPCP Receive Configuration ACK
  20:45:23,03 Jun.
PPP IPCP Send Configuration Request
  20:45:23,03 Jun.
PPP IPCP Receive Configuration Reject
  20:45:23,03 Jun.
PPP IPCP Receive Configuration NAK
  20:45:23,03 Jun.
PPP IPCP Send Configuration Request
  20:45:23,03 Jun.
PPP IPCP Receive Configuration Reject
  20:45:22,03 Jun.
PPP IPCP Send Configuration ACK
  20:45:22,03 Jun.
PPP IPCP Receive Configuration Request
  20:45:22,03 Jun.
PPP IPCP Send Configuration Request
  20:45:22,03 Jun.
PPP CHAP receive success: authentication ok
  20:45:22,03 Jun.
PPP CHAP Receive Challenge
  20:45:22,03 Jun.
PPP LCP Receive Configuration ACK
  20:45:22,03 Jun.
PPP LCP Send Configuration Request
  20:45:22,03 Jun.
PPP LCP Receive Configuration Reject
  20:45:22,03 Jun.
PPP LCP Send Configuration ACK
  20:45:22,03 Jun.
PPP LCP Receive Configuration Request
  20:45:22,03 Jun.
PPP LCP Send Configuration Request
  20:44:42,03 Jun.
WAN connection WAN2_INTERNET_B_ETH2 connected.
  20:44:42,03 Jun.
Gigabit Ethernet Link Up, Rate: 100Mbps
  20:44:41,03 Jun.
PPP LCP Send Termination Request
  20:44:39,03 Jun.
OpenWiFi tunnel down
  20:44:38,03 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_NO_CARRIER]
  20:44:38,03 Jun.
PPP LCP Send Termination Request
  20:44:38,03 Jun.
WAN connection WAN2_INTERNET_B_ETH2 disconnected.[ERROR_NO_CARRIER]
  20:44:37,03 Jun.
Gigabit Ethernet Link Down: the duration is 0 seconds

Similar Messages

Big speed drop!!

Hey, ive had BT Infinity for just over a month now, pay for upto 76mb, it started off fine, but the speed over the last 2/3 weeks it has intervals of serious drop in speed, these can last upto a day or 2! This happened again to me yesterday the download speed dropped during the evening and by the night it was below 1mb, during the next day it went up to 15mb but now again during the night its dropped below 1mb as the result below shows.
im quite experienced with Internet etc, so done all the basic tests etc restarted router, pc, disconnected all wireless devices but still having this problem?!
i also live within a stones throw of the exchange so that isnt the problem either!
If anyone else has this problem or know any solutions they will be much appreciated
Thanks
1. Best Effort Test: -provides background information.
Download Speed
0.48 Mbps
0 Mbps
70.37 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.48 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-70.37 Mbps .
Additional Information:
IP Profile for your line is - 70.37 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16.07 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42948500
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:19:09
6. Data rate:
19999 / 72599
7. Maximum data rate:
24083 / 72692
8. Noise margin:
15.2 / 6.5
9. Line attenuation:
0.0 / 13.9
10. Signal attenuation:
0.0 / 13.9
11. Data sent/received:
32.2 MB / 21.7 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-H8PS
15. 2.4 GHz Wireless connections:
Disabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTHub5-H8PS
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
c8:91:f9:38:9e:c4
56. Software variant:
57. Boot loader:
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 6 ms 217.41.216.69
5 6 ms 6 ms 6 ms host109-159-245-130.range109-159.btcentralplus.c
om [109.159.245.130]
6 6 ms 6 ms 6 ms 213.120.162.71
7 * 7 ms 6 ms 31.55.165.109
8 6 ms 5 ms 5 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
9 13 ms 15 ms 16 ms core2-te0-13-0-15.ealing.ukcore.bt.net [109.159.
250.162]
10 13 ms 13 ms 13 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.227]
11 28 ms 26 ms 12 ms 194.74.65.42
12 * * * Request timed out.
13 * 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
14 14 ms 14 ms 15 ms 132.185.255.165
15 14 ms 14 ms 13 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

As you can see on the stats you have posted, your IP profile is 70.37Mbps the data rate for your line is 72.59Mbps and your max data rate is 72.69Mbps with the noise margin at 6.5. This would indicate no problem with your actual connection.
Have you tried a speed test with your PC turned off/disconnected from the network. It could be something running on it that is slowing your network down.

Drastic Download/Upload Speed Drop

Hi guys, I could do with some help!
For the last week or so my broadband connection has been very slow- it dropped from around 8Mbps to 2Mbps, and it's stayed there consistently since. I've tried resetting the hub, to no avail. Also for the last couple of days getting dropped perhaps once or twice a day. Hub settings below:
It could (should be?) a coincidence, but I've just built a new system and was trying to re-download my steam library when my problems began. My first assumption was that some kind of sneaky throttling was going on, but I'm on an Unlimited package, and the download rate is the same across several programs and browsers.
Edited to provide further information: My new system is running Windows 8.1, the slow download speed is consistent across several devices (Windows 8.1 PC, Windows 7 PC, Windows Phone), and the BT Speed Test shows 8.13Mbps from the Exchange to my house, but only 1.9Mbps from the router to my PC, so I'm guessing the problem is in the router somewhere.
Cheers.
P.S. The low connection time here is due to a manual reset.
Line state
Connected
Connection time
0 days, 0:17:03
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm

Many thanks for the quick reply- I've tried the wholesale performance test several times (gives the same sort of connection speed), but the Diagnostic Test won't run (tried wired on two different systems). Instead, it gives the following message:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Further ADSL settings below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:35:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Wireless downloading speeds dropped

Hi,
Really unsure about tech stuff but on 24/09/2014 had major issues with my wireless speed dropping hugely. The night before was able to stream TV, play games and many other activitives at the same time. The following morning found that every device I own on the property had close to 0 connection speeds though signal strength was good. Did the BT wholesale speed check found my wireless download speed was less then 1 on other occasions less than 0.1. When the ethernet was connected to the router speeds were over 37mbps so its clearly my wireless. Did the inssider check and my link score is 71, Im on channel 6 atm. Not sure if anyone has had similar issues and resolved them, BT told me the fault was on my property but seems a bit flippant as the change was so dramatic and occurred overnight. Any help would be grateful.,

Which Homehub are you using?
Try a different channel.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

BT Infinity evening and weekend speed drops

Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around:
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D

As a business user you need to post here. https://business.forums.bt.com
This is a residential forum
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Broadband speeds dropped

I'm sorry if this has been posted before but it could of taken a while to find a thread on exactly the same subject as mine
I got BT Broadband, Option 3 last month. When I signed up I was told I could get upto 7.5MB download speeds and for the last month I have been getting speeds of around 5 - 6.9MB which I was very happy about but over the last few days I have seen my speed drop to around 1.7 - 1.9MB and in 1 case as low as 0.7MB.
My phone still works so I don't think there is a problem with my phone line, I don't believe there is a problem with my router but just so you know I have the HomeHub 2.0
. I recently did a speed test on the BT website and it claims I can get upto 8MB which is 0.5 more than a month ago so is it possible that the exchange has had some work done on it and it will just take a few days for things to get back to normal? I would appreciate any help that you could give me

Download speedachieved during the test was - 1313 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 14:08:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 25.0 dB
Line attenuation (Down/Up)
14.6 dB / 6.0 dB
Output power (Down/Up)
15.3 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2126 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
59 / 0
Error Seconds (Local/Remote)
2 / 0

Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Inf 2 speed dropped 17Mbps ?acceptable attenuation...

Hi,
I've had good advice on this forum in the past year so felt I should ask.
I had a problem last October but, after that was fixed, my speeds were acceptable; 67/15. However, I'm now at about 50/10 and recently noticing slow streaming/pauses during iPlayer/netflix etc, especially in the evenings.
Is it really acceptable for my download speed to drop from 67 to 50 Mbps in 7 months?
Why does this happen? Is it due to an increase in customers using my exchange/cabinet and cross talk or could it be another issue, like an unsatisfactory line?
Can anyone tell from my current HH stats (note: the low 'uptime' as I moved router across room to BT master socket to do all following tests):
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 11/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 01:15:02
6. Data rate:
12629 / 53936
7. Maximum data rate:
15179 / 64351
8. Noise margin:
6.0 / 8.8
9. Line attenuation:
23.9 / 18.5
10. Signal attenuation:
23.8 / 18.5
11. Data sent/received:
146.8 MB / 674.2 MB
12. Broadband username:
[email protected]
I'm interested in my line and signal attenuation figures. In the past (and on many other posts here) the first part of these figures (is that the upstream?) was always 0.0 but mine is now 24. Is this correct? Seems odd that it was zero and now not.
For completeness:
from dslchecker:
from BT diagnostics:
I've tried wholesale speedtest a few times but it refuses to give me the further details, just this:
I do know that my speeds fall within the (recently) predicted, impacted, ranges from dslchecker but they are signficantly lower:
1. than I was originally predicted a year ago (63/20)
2. than I was predicted and getting about 6 months ago (67/15)
3. that my HH says I should still be able to achieve (64/15)
Any help would be appreciated. I'm wondering whether to change ISP or if it is worth paying for infinity 2, especially if my speed will continue to drop.
If BT had said that you will be paying for 78Mbps but you will only get 63 (when we first install) and then within 6-12 months drop to less than 50 (and the year after ...?) Then maybe I would have been better informed and maybe looked elsewhere.
Thanks,
Paul

Another call today from, I assume, the 'second level team.'
Went through the usual; asking me if I'm using wireless or wired etc then made me run the speed test again.
Couldn't explain why the 'further diagnostics' bit wouldn't work for me, and hasn't worked at all in the past few days (a google search shows that this happens frequently).
Basically, she said my speed is within the predicted range so no engineer visit would be authorised.
Wasn't interested in me asking about noise margins. Her system showed no fault with line. She suggested it could be wireless devices in house causing problems??
I asked so if there is no fault then why has my speed dropped by so much? Her answer was that the speed is divided up among the people within the same cabinet.
Oh well.

Having speed drop issue.

Hi,
I am having a speed drop issue since about this Saturday, in the night time and I dont see what the problem is?. The connection is being tested with ethernet cable straight to the HH3 and I have nothing else running in the background, no updates on the PC and all consoles are shutdown etc.. does anyone know why this is because I have never had this issue before and you will notice the speed drop downstream of about 2MB missing in the synch speed test, all tests I do I get the same results in the 22.6MB range Downstream and the uploadstream is always the same result at 2.26MB:-
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Thanks guys for the replys.
@sjtp. Yes mate I agree maybe I should not be so concerned about the speed issue seen as though I do have a prity solid good connection for everything, its just a little annoying I am losing over 2MB somewhere, some how.
@curiousfellow. I have done just that m8ty and found channel 3 seems to be the best for me. I do get upto 300mbps on devices and no drop. I have ran through them all and noted down speeds, traces (bbc.co.uk) and pings to speedtest.net site and channel 3 is doing me justice it seems, its just the over 2MB difference that is bugging me out.
Can you see though guys, in my test it says 25.3MB to my modem but to my PC using ethernet to my HH3 I am gettting 22.6MB, I am losing quite alot, but why is the big question???, it is really annoying me, its not as though I am using long ethernet cables to connect to my HH3 or to my PC they are just normal length cables, actually also they are Cat 6 not 5 so there top notch ethernet cables, gold as well, I didched the BT ones for better cables!!!!. One time when I was first connected to Infinity, 6 months back I was getting around 27000kbps to my PC but that gradually went down so I went along with that cause others connected to Infinity in my area and I was one of the first houses to connect so I expected a drop but now over time it seems to be gradually getting lower and lower to my frustration!!!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Broadband speed drops from 4mb to less than 0.5mb ...

Hello forum readers,
I am having speed problems since early December where during the day time my download speed is 4mb. However, after 7:30pm the speed then drops very quickly to below 0.5mb. I did a speed test just now and it is:
Download speedachieved during the test was - 268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks. Very frustrating as it is so difficult to understand them. They keep giving me excuses as to the causes. Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight. Will a different provider be any different if the problem is with the exchange?
Has any forum readers experience this speed dropping problem? I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load.
I am on the unlimited Option 3, and my exchange is Poplar, London.
Is there a BT moderator on this forum who can help me resolve this speed problem please?
Thanks.

Hello peeps,
An update on my slow down boardband connection...
I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution!
I was told to wait until the end of February as work on the exchange may take place to increase capacity. Nobody called to update me on what is happening since my last post. Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!
Then I asked to speak to a supervisor and the guy literally cut me off. All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening. I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
I am at a loss in how to obtain an update from them. I am sure many of you who have the experience of calling Indian will end up with frustrations. They will try their best to ignore you especially with questions they have not a clue in answering. Every time they say they will call back, but no they don't.
Why is BT technical support be handled by such non-technical idiots? The minute they have ran of scripts to follow then you are speaking to a blank wall.
Anyone here know of a complaint number I can call or email?
Thanks.

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Heavy downloading = big speed drop?

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