Helix 2. Gen - Ultrabook Pro Keyboard scratches display

Hi,
I really like my new Helix 2. Gen and in general I cannot complain about the design and build quality.
However, it really annoys me that there is nothing to protect the screen from touching the Ultrabook Pro Keyboard when the machine is folded. There are some rubber bumpers on the keyboard's sides, but since the tablet is able to bend that's just not enough. Having several scratches on the screen after two weeks is just no acceptable for a machine that claims to be of high build quality. Is anybody else having the same issues? Thanks.

I installed/reinstalled every driver from Lenovo's website. While the new NFC driver solved the system idle process issue (I don't get why it wasn't updated by System Update), the USB xHCI controller still won't sleep. However, running powercfg -energy I was able to get some more information. It seems that the controller can not sleep, since one of the connected devices won't go to sleep. This device has to be part of the Ultrabook Pro Keyboard, since I do not have the issue when the tablet is undocked. Here are some of the powercfg results:
Hostcontroller ID: PCI\VEN_8086&DEV_9CB1
Hostcontroller location: PCI bus 0, device 20, function 0
Device ID: USB\VID_2109&PID_2811
Portpath: 3
Thanks for your help!

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Helix 2 - Connected Standby Issues - USB xHCI Controller and Ultrabook Pro Keyboard

Hi,
my Helix 2015 (20CG001BGE) is somehow not foing into connected standby. The sleepstudy report shows that the Mobile 5th Generation Intel Core USB xHCI Controller has an activity time of 100%, so I think here is the problem.
Furthermore, when I disable NFC the system idle process is taking about 15% of the CPU usage and is preventing the system additionally from getting into connected standby.
Does anybody have an idea how to fix these problems. Thanks!

I installed/reinstalled every driver from Lenovo's website. While the new NFC driver solved the system idle process issue (I don't get why it wasn't updated by System Update), the USB xHCI controller still won't sleep. However, running powercfg -energy I was able to get some more information. It seems that the controller can not sleep, since one of the connected devices won't go to sleep. This device has to be part of the Ultrabook Pro Keyboard, since I do not have the issue when the tablet is undocked. Here are some of the powercfg results:
Hostcontroller ID: PCI\VEN_8086&DEV_9CB1
Hostcontroller location: PCI bus 0, device 20, function 0
Device ID: USB\VID_2109&PID_2811
Portpath: 3
Thanks for your help!

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I recieved my Helix 2 the other day, and the tablet portion works perfectly, but the upgraded keyboard that I ordered with it came with 2 missing keys. Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?

Hi Tgiordano92
Welcome to the Lenovo Community.
I'm sorry to hear that you're having problems with your device.
Is there a way I can return just the keyboard and get a new one free? Or do i have to send the whole unit in...?
You should contact Lenovo dedicated support regarding that:
Contact Lenovo:
Product: THINK-branded products
Phone Number: 1-800-426-7378 (English )
Hours of operation: 24 hours a day 7 days/week
Other ways to contact Lenovo in the US: http://shop.lenovo.com/us/en/landingpage/contact/
Hope this helps.
Regards.
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Helix 2nd Gen Keyboard

I'm looking at purchasing a 2nd gen Helix. Does the Helix with the Core M-5Y70 processor (the more expensive of the two) ship with the Ultrabook Pro keyboard now? I read that in January they would, but I've seen many accounts of people getting the regular Ultrabook keyboard without the extra battery, etc.

Yeah the Helix is great, there are a lot of similar computers but seem to lack in all sorts of things ranging from warranty, ergonomics, software services for example. If you're put off by the device think of it like this: this device is put together very well, the device is future-proof, the features are innovative features unlike a lot of others.
Think of the reason you are buying this device, think of all the scenarios you would like to use this powerful device, and then realise that the cost is reasonable for the end product and personal result.
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cobebc wrote:
Is backlit keyboard of 13-inch Macbook Pro with Retina display integrated English and Russian ? I mean Russian is integrated on keyboard not by using stickers or installing font
Apple does make these, but they are not sold everywhere. Where are you located?
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http://support.apple.com/kb/ht3964
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Helix 2. Gen - Ultrabook Pro Keyboard scratches display

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