Helix 3701cto Windows 8.1 freezing

Hi,
I bought a Helix 3701cto about a year ago.
It came with Windows 8, which had some issues but somehow worked.
When the update to 8.1 came I reinstalled to have a clean system.
With the small 128Gb ssd I absolutely needed the space.
While working at first, after some update the system started freezing frequently.
Since I was working mostly from home the last year I haven't used it much so didn't seem to be much of an issue.
But when I started going to university again, I nearly threw it out of the window.
I just wanted to check a mail and in just 5 minutes it froze 4 times randomly. anywhere from 30 seconds after boot to just over 1 minute.
After reinstall the problem was gone again. I installed all drivers from the lenovo download site for the 3701cto and it worked a few days. Untill I had a wlan connection and it finally downloaded all windows updates. Now it was freezing all over again.'m
Since it's impossible to debug if the system freezes before you can do anything, I installed windows 10 preview.
That worked nearly flawlessly for about a week. Since yesterday, when it installed some new version of the W10 preview. Seems it brought back some feature from win 8.1, now we're back to freezing after a minute.
Right now I'm in ubuntu, since that seems to somehow work.
Yes, I installed the latest bios and dock firmware since I always had problems with a noisy dock fan.
Somewhere inbetween it was a little less loud until some windows update came along and it was way too loud again.
I'm not the simple end user guy, I regularly fix problems like this for other people but the freezing windows problem just seems to elude me on the helix.
And Yes, Windows safe mode also hangs before you can navigate to the system log tool.

Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post
If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem. The
work around is to edit the registry. If you are not comfortable doing this DONT. If you are, backup the key before you do
Press Win+"R" and input regedit
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"
Wanikiya and Dyami--Team Zigzag

Similar Messages

Windows 8.1 freezes while booting up with discrete graphic card T520

Hi all,
Hoping someone can help me here. If I use my discrete video card (nvs 42000m) to boot into windows, it will freeze on the sign in page or sometimes on the metro page however when Optimus is enabled it works just fine.
So I thought it was a driver issue. I went to Nvidia and downloaded their latest video card driver for windows 8.1. No help
Uninstalled that, went to Lenovo's support site and installed their recommended driver and all other windows 8 drivers. Again it would freeze
Booted into safe mode uninstalled that, turned optimus back on, and this time used Windows update to install my video drivers (intel and Nvidia both this time).
Didn't work. So I spent maybe another hour or so fiddling and after many restarts i finally found the culprit. It was the Lenovo monitor driver. As soon as I uninstalled that, everything worked fine and I could finally use my laptop with optimus disabled and discrete video card enabled.
Windows update keeps recommending me to update the monitor driver but if I do, then it freezes again so I'm just leaving it as the default generic monitor.
The reason why I made this thread is to inform and save potential users in the future who have a similar laptop to mine (t520 with hd 3000 and nvidia 42000m) with Windows 8 installed and they happen to choose to solely run their laptop with the discrete graphics card, remember to uninstall your monitor driver.
I am open to recommendations and other alternatives.

drenched wrote:
Hi all,
Hoping someone can help me here. If I use my discrete video card (nvs 42000m) to boot into windows, it will freeze on the sign in page or sometimes on the metro page however when Optimus is enabled it works just fine.
So I thought it was a driver issue. I went to Nvidia and downloaded their latest video card driver for windows 8.1. No help
Uninstalled that, went to Lenovo's support site and installed their recommended driver and all other windows 8 drivers. Again it would freeze
Booted into safe mode uninstalled that, turned optimus back on, and this time used Windows update to install my video drivers (intel and Nvidia both this time).
Didn't work. So I spent maybe another hour or so fiddling and after many restarts i finally found the culprit. It was the Lenovo monitor driver. As soon as I uninstalled that, everything worked fine and I could finally use my laptop with optimus disabled and discrete video card enabled.
Windows update keeps recommending me to update the monitor driver but if I do, then it freezes again so I'm just leaving it as the default generic monitor.
The reason why I made this thread is to inform and save potential users in the future who have a similar laptop to mine (t520 with hd 3000 and nvidia 42000m) with Windows 8 installed and they happen to choose to solely run their laptop with the discrete graphics card, remember to uninstall your monitor driver.
I am open to recommendations and other alternatives.

After downloading iTunes on windows 7 it freezes when I choose preferences

After downloading iTunes on windows 7 iTunes freezes when I choose preferences. I've tried uninstalling and reinstalling iTunes.

Hello, pamela2142.
Thank you for the question. Try the steps in the article below as they may help you resolve the issue that you are experiencing with iTunes becoming unresponsive.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Jason H.

Itunes 10.3.1.55 update on Windows XP install freeze

Itunes 10.3.1.55 update on Windows XP install freeze.
I've tried to remove everything, restart PC and try a new install.
It fails at the same point, while copying files.

I too am having a very similar problem with cover artwork in Itunes version 10.3.1.55 for my Windows 7, 64 bit computer. Certain Artists or Albums cover art will not show up and also when I try to manually add my own cover to the album it does not save. I can however, view with the coverflow option but its useless without all the cover art. I would greatly appreciate any help with fixing this very annoying problem.
I've looked into the direct x suggestions and that doesn't seem to be the problem. Thanks anyway, Polydorus.

Windows 7 boot freezes

When i try to boot Windows 7 it freezed with a white screen. This happens when I use "Boot Disk" in Preferences or select the drive after booting with the "Option" key. Any ideas, please?

msconfig / chkdsk / Windows 7 DVD system repair or rollback restore point
Ccleaner 3.09 - remove temp files and caches / also run Registry section
Start: Run %TEMP% (select all) and remove all the contents in there
Heat, fans, poor Apple drivers, I would not blame ATI but I would upgrade/install those.
And yes BC 4.0 probably was not tested fully.

When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.

When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.
So i can't download anything until i figure out how to fix it.

When ever the Download window opens firefoxes freezes/stops responding. I can't do anything with it. As soon as it opens, no response. I disabled most of my add-ons but still doesn't work. It's only started recently. Maybe a week or so.
So i can't download anything until i figure out how to fix it.

Windows XP Machine Freeze before Login Screen 2015

Has there been any Windows updates applied recently that may be causing this? Has any new hardware been added to them? A virus seems unlikely but not impossible. How old are the machines and how many is this happening to?
When you get to System Restore, what is the last checkpoint showing as having a Restore point created for? It is quite likely that that event is causing this
You really need to look at getting off XP - it is out of support and is going to have more and more of these problems

Hi All,
Suddenly all machines running Windows XP just freezes before the login screen comes.
Windows boots up. Showing the LOGO but just before the login screen comes it just freezes.
I have performed system restore some restore and boots up but some does not restore.
On Some of the computers that have been restored successfully, this problem has reoccured. The are instance where we have formatted a machine completely, but after a while this problem reoccurs.
I am suspecting a virus but not totally sure.
Can anyone help
This topic first appeared in the Spiceworks Community

My windows 7 keeps freezing randomly

Hi I know there were similar questions asked, but I already tried some things like registry cleaning software, and freezing still keeps comming back so I feel like I need a specific and interactive help.
So my windows freezes from time to time, today it was every couple minutes while browsing internet through firefox mostly, and single freeze takes from several seconds to minutes.
Right here for a similar problem I've found suggestion to collect minidump files:
http://social.technet.microsoft.com/Forums/windows/en-US/b9c932b4-5926-4f92-b186-c4f90bb86583/windows-7-keeps-freezing-randomly?forum=w7itproperf
I can do it too, if there is someone here to listen :) and will further help me continue solving this. Thanks.
Tom

Ok, so I got some freezes just moments ago and went to collect minidump files. When I tried this:
Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
...it found no elements matching.
Yesterday I've done everything like suggested here:
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
...except where it sais 128kb I had only option 256kb
so what is going on? no minidump folder under my windows folder...

Skype windows 8.1 freezes for a bit while video an...

Hi,
I have a Lenovo T440s with Windows 8.1 Pro installed 8GB Ram and INtel HD Graphics card. Whenever i do video call on skype using desktop version after a while skype freezes for a bit, disconnects the call and shows red on the connection bar. After few mintues it works again, then does the same thing and completely freeze and shutdown. When using skype app(modern windows one) its does similar thing, just does shutdown itself yet freezes, disconnects and reconnect. this is constant thing noticed on both side of skype. however, at the same time if switch to my macbook pro and call the same person, i can do video for hours and no problem !
Is anyone else having the same problem or is it just me. I need a solution please, its really annoying when doingsome serious work !

drenched wrote:
Hi all,
Hoping someone can help me here. If I use my discrete video card (nvs 42000m) to boot into windows, it will freeze on the sign in page or sometimes on the metro page however when Optimus is enabled it works just fine.
So I thought it was a driver issue. I went to Nvidia and downloaded their latest video card driver for windows 8.1. No help
Uninstalled that, went to Lenovo's support site and installed their recommended driver and all other windows 8 drivers. Again it would freeze
Booted into safe mode uninstalled that, turned optimus back on, and this time used Windows update to install my video drivers (intel and Nvidia both this time).
Didn't work. So I spent maybe another hour or so fiddling and after many restarts i finally found the culprit. It was the Lenovo monitor driver. As soon as I uninstalled that, everything worked fine and I could finally use my laptop with optimus disabled and discrete video card enabled.
Windows update keeps recommending me to update the monitor driver but if I do, then it freezes again so I'm just leaving it as the default generic monitor.
The reason why I made this thread is to inform and save potential users in the future who have a similar laptop to mine (t520 with hd 3000 and nvidia 42000m) with Windows 8 installed and they happen to choose to solely run their laptop with the discrete graphics card, remember to uninstall your monitor driver.
I am open to recommendations and other alternatives.

How do I get rid of adobe's "improve our products" popup window which keeps freezing CS6?

How do I get rid of adobe's "improve our products" popup window which keeps freezing CS6?

In theory it would have to come up at least once and then you could choose yes/no. You can also choose that when you install it, so try to reinstall to put the respective configuration in place.
Mylenium

Windows 7 Laptop Freezes Upon Waking Up To Login Screen

Hello,
I just started a new job and have a laptop that was supplied to me by the company. Before I go to IT I want to see if I can fix this issue myself. Sometimes (maybe 10 or 15% of the time) when I open my laptop or wake it up from sleep mode, when
I go to the login screen it will freeze. This usually happens a few seconds after the screen appears, and will freeze whether or not I've hit CTRL+ALT+DEL or began to enter my login creds. My keyboard (integrated) and mouse (USB) both freeze and are
unresponsive, so I must manually restart the computer.
I asked the question on the Windows 7 community and since my PC is domain joined I was directed here. See the thread here: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-laptop-freezes-upon-waking-up-to-login/715bcb8a-ee9b-43f8-a34a-fd105602e2cf
Would love some help on this issue if anyone has any insight.
Thanks!
-Evan

Hi,
Regarding current information, please check if the video card drivers are up to date. Install the latest video card drivers for Windows 7.
Tips for fixing common driver problems:
http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-driver-problems
I would suggest you to run the Power troubleshooter to adjust your computer's power settings, and check if it works properly.
Here are the steps:
1. Open the Power troubleshooter by clicking the Start button , and then clicking Control Panel.
2. In the search box, type troubleshooter, and then click Troubleshooting.
3. Under System and Security, click Improve power usage.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
For more information, logon to:
http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter
http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions
How to troubleshoot performance issues with standby, hibernate, and resume:
http://support.microsoft.com/kb/950686
Note: The article holds good for Windows 7 as well though it is for Vista.
Kate Li
TechNet Community Support

X240 - Windows 8 Startup Freezing

Hello, for as long as i had this x240 (about two months) i have had random freezes on startup, ethier during the startup process or shortly after logging in. I would like the help of the community in deciding whether this is a hardware or software problem. When booting with the lenovo logo and the spinning circle, blue horizontal lines appear and it restarts. I have included a short gif of what my screen does when it freezes after boot as it is hard to explain. Thank You.
X240 Freezing

Good day and welcome to the community.
After looking at your video clip, I'd recommend that you call Service to discuss, especially if you're still under warranty. Contact information is below.
Regards.
United States
THINK-branded products
English
1-800-426-7378
24 hours a day 7 days/week
Software Premium Support - Windows & Android Operating Systems
English
1-855-271-3879
8AM-11PM Eastern, daily
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Windows Update last Tuesday and Windows 8.1 Freezing, applications crashing

We have number of Windows 8.1 Dell OptiPlex 9020 Machines 64bit with Office 2013 with all latest updates and SCEP 2012 on it. We have noticed that number of machines started to freeze and crash applications like Word, Outlook, Excel. We have done system
restore and looks like computers are working again but they will pull updates over night again. Does anybody knows if there are any issues with last week updates from Microsoft, and did anybody experienced similar issues
Thanks

I have noticed that I have a lot Event ID 1001 between Windows Defender and System Centre End Point Protection. However, most of the Windows 8.1 computers are not showing the same symptoms. Here are the events 1001:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.4.304.0
P3: TimeOut
P4: 1.1.10802.0
P5: fixed
P6: 8 / 2049+
P7: 5 / not boot
P8:
P9:
P10:
and
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)
P2: 4.5.216.0
P3: TimeOut
P4: 1.1.10802.0
P5: fixed
P6: 8 / 2049+
P7: 5 / not boot
P8:
P9:
P10:

How can I fix my system preferences so the system preferences window don't freeze up every time I open it?

Hi,
I was wondering if anyone knew how to fix a System Prefrences problem? Every time I try to open system prefrences I get that little color wheel over the System Prefrences window, and I am not able to change any system prefrence options or click on any options in the window. It just freezes up. I have iOS Lion 10.7.4 version on a 2012 Macbook Pro i7. Right now my screen saver is just a blank blue color, and I am unable to set any other photo from my photo library to the hpome screen picture even without going throiugh system prefrnces. I have tried Disk Utility>Verify Disk Permissions, and that did not work. I have also tried Disk Utility>Permissions Repair, and that did not work either. Can anyone tell me another option to try because I am unable to open Time Machine to repair to an earlier date because that window freezes up also. Does anyone know any other options? This Macbook Has been doing this sort of thing since I took it out of the box brand new 4 months ago, but it fixted itself before the Macbook help coverage was expired so I never bothered to call Apple about it. Now it just freezes up and never works, I can't change my system time out I cant change any system prefrences on my Macbook Pro. It really ***** bad. Also another symptom my macbook has right before this problem accours is my screen saver on my computer will automatically be swithched to that Galaxy screen saver all the sudden when I turn my computer on then when I go to change the screen save back to a picture I had on my computer the system prefrences just freeze up. Please let me know if you know what I can do. Thanks.
Also I am Unable to open Dock Preferences and i get the frozen screen color wheel Just like on System Preferences.
J
Message was edited by: skybluguy76

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Windows 7 Crashes/Freezes when playing ANY Video files

lets see can anyone get their head around this one as it is driving me round the bend.
So... I have a media centre PC connected to my HDTV by VGA cable. I ran the PC on XP for a long time but last December, I upgraded it to Windows 7
along with my laptop.
Cue 5 months of seamless media usage and network integration - it
worked like a dream and I played both HD and SD content with ease.
About two weeks ago, I was watching an HD '.mkv' file in Windows Media Centre and about 10 minutes into the video, the video file just Froze - both the video and the audio. I had to power down and restart the machine and started the video file again. About
5 minutes after re-starting the video file, it hung again (not at the same place in the video). I then went and watched the video on my laptop where
it worked fine.
A few days after this (first time I had used it again since it hung up) I began watching an SD '.avi' file. About 1 minute into the video the display lost it's signal (the little built in 'no signal' graphic came up) and after a further 15 seconds, the audio
cut out as well.
This latter behaviour is now happening every single time I try to watch any kind of SD or HD video of any file extention. This problem is also independant of what video player I use (windows media centre and windows media player classic) After a minute or so
the display cuts out and the audio quickly follows it.
Suffice to say, I was a little annoyed but knowing a good bit about computers I
decided to try and solve the problem taking the following steps.
1) I uninstalled all my codecs and reinstalled the latest version of the K-Lite Codec pack. The latest version has support for windows 7 so I doubt its a compatibility issue here. After doing this the problem still persisted, exactly the same as before.
2) I checked the date of the drivers for my video card (MSI nVidia 6200) and seen that they were dated sept 2009. I went onto the nVidia site and found the latest win7 drivers dated april 2010 - I installed these but still the problem is there.
3) I then thought, maybe its a problem with the actual video card hardware itself. When I built my machine the parts supplier accidentally
sent me two of the same video card so I swapped out the existing one for a brand spanking new version of the same card. The problem is still EXACTLY the same.
So yes -I am rather annoyed and frustrated at the moment as I have absolutely no idea what is wrong with the machine and how it went from working to not working almost overnight.
I'd like to add also that the display is perfect when doing anything else on the computer - I can surf, play youtube videos, listen to music etc and it is absolutely no problem.
Put on a video and it cuts out the display like I have explained.
halp.

Hello Tim,
I decided to do a clean install, a fresh new installation of windows and all its updates, I didn't get the option of
install SP1 yet.
After that I only installed Catalyst drivers: 11.5 and Realtek HD audio drivers, all downloaded on May 24 2011.
Then latest FFDShow and MPC-HC to test, both x64 versions Nothing else installed.
Only a fresh copy of windows with its updates and those mentioned drivers.
To my surprise, it happened a gain.
It still crashes after a while when playing MKV videos.
It's weird, because it doesn't happen with avi's or mp4's.
So, there must be something wrong with one of windows updates that creates this windows FREEZE.
Also there is no possibility to find out what error it is in "Event Viewer" as nothing gets recorded there. Anyone could
advise?
Thanks

Helix 3701cto Windows 8.1 freezing

Similar Messages

Maybe you are looking for