Helix Fans in keyboard portion ALWAYS running at full speed

Hi,
I was wondering if anyone from Lenovo support (or a fellow user) could recommend a Lenovo sponsored solution for the problem regarding the fan in the keyboard tray always running at full speed on the Helix? I know there are a bunch of 3rd party fan control solutions out there, but some users have cautioned that they cause unexpected touch screen problems.
When I use my Helix to remote login to other computers, the fans in the keyboard dock slow down and stop, and the noise difference is incredible. It would be so much better if the Helix was always that quite...
Any solutions?
Thanks!

bgiles9091,
We've had fan feedback for a while in the forum on helix. All of the samples here perform as expected, so to revisit the issue we may need a sample from a customer.
I would also ensure you are at the latest BIOS and power management driver levels, and have installed the firmware update on your keyboard dock.
Thanks,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Message was edited by: cerion86

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Hello irisfailsafe
Welcome to Apple Discussions
Reset the SMC > http://support.apple.com/kb/HT3964
+1. Shut down the computer.+
+2. Unplug the computer's power cord.+
+3. Press and hold the power button for 5 seconds.+
+4. Release the power button.+
+5. Attach the computers power cable.+
+6. Press the power button to turn on the computer.+
Dennis

Helix Fans in keyboard portion ALWAYS running at full speed

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