Helix keyboard stops working when dock battery reaches 3%

My other post has more details but the title says it all. My Helix keyboard stops working when dock battery reaches 3% even though the tablet battery has a charge. This seems to happen every time. A hard reset of the dock gets the keyboard working again. Any ideas on how to fix this?

This is my daughter's college computer so I have not used it. I just get the panic call when it locks up.
Is there any way to get a warning when the battery is low? I assume that it has a light on the base but I can see how she could miss it when focused on what she is doing. I am not sure it comes on since the tablet battery still has capacity. I find it odd that this happens when the tablet battery still has a decent amount of charge. Effectively it eliminates a fair amount of the battery capacity available for the computer.
I have other electronics that force you to shut done at low battery levels. I am surprise that a high end laptop performs this way.

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Helix keyboard stops working when dock battery reaches 3%

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