Hello, Adobe support, anybody home?

Dear Adobe support,
As dozens of other users are reporting, the last update 10.1.4 broke printing ability over many network configurations. In our network only those computers that patched have the problem. And they can print with all other software, just the latest version of Adobe Reader is broke. This is very clear, reproducible, bug in Adobe Reader.
Its hard to excuse such a bug for a corporation like Adobe with all the debugging and testing results, but... ok, programmers do mistakes.
But what is totally unnaceptable is not to recognize the problem and fix it...
1) Where is the list of known issues with Adobe reader 10.1.4?
2) Is there a workarround (other than the absurd roll-back of the latest security patch) or you will release a patch soon?
3) Why you dont reply to other forum threads complaning about the same printing issue?
Trying to hide or ignore the problem will not make it better for Adobe... only make users angry and less willing to buy anything from Adobe.
I ordered to suspend all purchases of Adobe products in my company until we get an answer to this.
Best regards

We are unable to replicate it locally. One of the other user suggested the following workaround. Please let us know if that works for you.
Go to services.msc and stop the service called "Windows Search" and then try printing from Adobe.  Going back and starting the service will cause the issue again.
Could you please try this and let us know if that helps?
Thanks,
Atul Agarwal
Adobe Systems

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    6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 13:02:56:146 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | CreateProcess failed (267).
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 13:04:14:196 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 13:05:40:969 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 13:05:40:969 | [ERROR] |  | ASU | PIM | PIM |  |  | 4828 | AAM ref file already exists at  2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
    06/14/14 13:08:09:854 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 13:52:41:307 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM |  |  | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
    06/14/14 13:57:13:245 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 5692 | Failed to remove ACCC Files.
    06/14/14 13:57:13:245 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | ACC uninstallation failed. RetVal: -8
    06/14/14 13:57:13:261 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | Unable to unload AdobePIM library properly.
    06/14/14 13:57:13:261 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5692 | Failed to remove folders.
    06/14/14 13:59:49:116 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/14/14 13:59:52:128 | [ERROR] |  | ASU | PIM | PIM |  |  | 5084 | Process returned error:201
    06/14/14 13:59:52:128 | [ERROR] |  | ASU | PIM | PIM |  |  | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
    06/14/14 13:59:56:168 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 5084 | Unable to unload AdobePIM library properly.
    06/14/14 13:59:56:262 | [ERROR] |  | ASU | PIM | Utilities |  |  | 2780 | CreateProcess failed (267).
    06/14/14 14:00:01:535 | [ERROR] |  | ASU | PIM | PIM |  |  | 2780 | Unable to free PIM object
    6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 16:10:15:499 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    06/14/14 16:14:03:629 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | CreateProcess failed (267).
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 16:15:52:208 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 16:16:58:883 | [ERROR] |  | ASU | PIM | PIM |  |  | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 16:31:27:792 | [ERROR] |  | ASU | OPM | P7Native |  |  | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 16:46:24:800 | [ERROR] |  | ASU | LWANative | OPM |  |  | 5776 | received empty url from dispatchlib
    06/14/14 16:46:29:449 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 5776 | OOBElib returned error: 42
    06/14/14 16:49:04:438 | [ERROR] |  | ASU | LWANative | OPM |  |  | 4344 | received empty url from dispatchlib
    06/14/14 16:49:10:113 | [ERROR] |  | ASU | LWANative | P7Native |  |  | 4344 | OOBElib returned error: 42
    6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 17:13:05:437 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    06/14/14 17:16:38:593 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | CreateProcess failed (267).
    06/14/14 17:18:24:378 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
    06/14/14 17:18:24:378 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process Creative Cloud Helper.exe could not be killed
    06/14/14 17:18:24:393 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
    06/14/14 17:19:33:131 | [ERROR] |  | ASU | PIM | PIM |  |  | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/14/14 17:21:08:140 | [ERROR] |  | ASU | OPM | P7Native |  |  | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
    6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
    06/14/14 18:16:12:120 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 7080 | Unable to unload AdobePIM library properly.
    06/14/14 18:16:12:135 | [ERROR] |  | ACC-Uninstaller |  | Uninstaller |  |  | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
    06/14/14 18:16:12:526 | [ERROR] |  | ASU | PIM | Utilities |  |  | 5292 | CreateProcess failed (267).
    06/14/14 18:16:19:065 | [ERROR] |  | ASU | PIM | PIM |  |  | 5292 | Unable to free PIM object
    6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
    6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
    6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
    6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
    6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 16:52:16:579 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 17:03:45:215 | [ERROR] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
    6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
    06/15/14 17:07:20:253 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | CreateProcess failed (267).
    06/15/14 17:09:07:737 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
    06/15/14 17:09:07:752 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process Creative Cloud Helper.exe could not be killed
    06/15/14 17:09:07:752 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
    06/15/14 17:10:08:686 | [ERROR] |  | ASU | PIM | PIM |  |  | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    06/15/14 17:11:37:076 | [ERROR] |  | ASU | OPM | P7Native |  |  | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
    06/15/14 18:26:02:586 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:06:033 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:09:591 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:17:812 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3564 | Failed in key3List generation
    06/15/14 18:26:24:193 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:26:26:735 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:26:29:606 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3900 | Failed in key3List generation
    06/15/14 18:28:20:953 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3396 | Failed in key3List generation
    06/15/14 18:28:22:808 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3396 | Failed in key3List generation
    06/15/14 18:28:44:834 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 5056 | Failed in key3List generation
    06/15/14 18:34:14:628 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 5668 | Another deployment workflow already running.
    06/15/14 18:34:14:628 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 5668 | Error finding locale language dictionary file. Defaulting to english.
    06/15/14 18:34:32:187 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 2544 | Another deployment workflow already running.
    06/15/14 18:34:32:187 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 2544 | Error finding locale language dictionary file. Defaulting to english.
    06/15/14 18:35:02:236 | [FATAL] |  | ASU | PDApp | PDApp |  |  | 4636 | Another deployment workflow already running.
    06/15/14 18:35:02:236 | [ERROR] |  | ASU | PDApp | PDApp |  |  | 4636 | Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
    6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
    6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
    6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
    6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
    6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
    6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
    6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
    6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
    6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
    6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
    6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
    6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
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  • No Adobe support for CC Team Members if you have installed Parallels on your Mac

    No Adobe support for CC Team Members if you have installed Parallels on your Mac
    First let me make it clear my iMac is running native OS X 10.8.5 and all Adobe Creative Cloud Apps are install on the iMac running natively in the OS X system environment. I only have Parallels Desktop 8 for Mac installed to run Microsoft Office software in Windows 7 when needed (because PowerPoint for Mac sucks big time compared to the PC version)… absolutely no Adobe CC Apps have been installed on the Parallels virtual PC environment.
    I have been having problems with Creative Cloud Desktop not updating so I uninstalled it and tried to install the latest version from Adobe. I then get the following error:
    We've encountered the following issues:
    There seems to be a problem accessing a critical file/directory during download. For troubleshooting tips. please visit our customer support page. (Error code: 204)
    [retry] [cancel]
    This has happened all last week. Because we have been so busy at work I waited until the weekend to contact the 24/7 chat support.
    This was going well. I was sharing my desktop with the agent who was adjusting the permissions of some folder. The problem came when he launched chrome on Parallels and not on the MAC and tried to install the PC EXE version of CC desktop. When I pointed this out to the Agent he instantly stop the screen share and stated in the chat box that virtual computers are not supported and I must find my own solution without giving me an opportunity to explain.
    Every time I tried to start the chat again I was cut-off while trying to explain that Adobe CC was running natively under a native OS X and the Virtual PC was a separate to this
    Only after my 4th attempt (having per cut an pasted my arguement into the chat box) did a get any further. The Agent refused to continue to try and fix my problem but did say the Adobe engineers are aware of the "204" error
    Has anyone else had this "204" error installing Creative Cloud Desktop or can  direct me to a solution it would be much appreciated

    Unfortunately I am still getting the 204 error
    I download the Creative Cloud Desktop App at home and brought it into work to install — which failed
    I then tried to install the same file on the only Mac in the office not on Creative Cloud and it installed with out any problems
    I then tried plugging my iMac into the same ethernet socket incase it was a problem with the ethernet socket. No luck it still had the 204 error
    These are the Adobe download log files which show errors but they me nothing to me
    DLM.log
    07/01/14 08:15:48:723 | [INFO] |  |  |  |  |  |  | 1743186 | *******************start of Download****************
    07/01/14 08:15:48:723 | [INFO] |  |  |  |  |  |  | 1743186 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
    07/01/14 08:15:48:724 | [INFO] |  |  |  |  |  |  | 1743186 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
    07/01/14 08:15:48:724 | [INFO] |  |  |  |  |  |  | 1743186 | Going to download the file at /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
    07/01/14 08:15:48:825 | [INFO] |  |  |  |  |  |  | 1743186 | Preference: Client has set the preference for single stream download
    07/01/14 08:15:50:036 | [INFO] |  |  |  |  |  |  | 1743190 | **File download complete.**
    07/01/14 08:15:50:537 | [INFO] |  |  |  |  |  |  | 1743182 | *******************End****************
    07/01/14 08:15:50:690 | [INFO] |  |  |  |  |  |  | 1743203 | *******************start of Download****************
    07/01/14 08:15:50:690 | [INFO] |  |  |  |  |  |  | 1743203 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
    07/01/14 08:15:50:690 | [INFO] |  |  |  |  |  |  | 1743203 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
    07/01/14 08:15:50:690 | [INFO] |  |  |  |  |  |  | 1743203 | Going to download the file at /manifest.xml
    07/01/14 08:15:50:791 | [INFO] |  |  |  |  |  |  | 1743203 | Preference: Client has set the preference for single stream download
    07/01/14 08:15:51:900 | [ERROR] |  |  |  |  |  |  | 1743206 | An error has occurred while renaming the temporary named downloaded file.
    07/01/14 08:15:52:213 | [INFO] |  |  |  |  |  |  | 1743182 | *******************End****************
    LBS.log
    07/01/14 08:15:43:357 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1742865 | ****************Starting LBS workflow*******************
    07/01/14 08:15:43:361 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1742865 | Product Sap Code not specified in the product information file
    07/01/14 08:15:43:361 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1742865 | Applet Version not specified in the product information file
    07/01/14 08:15:43:361 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1742865 | Applet ID not specified in the product information file
    07/01/14 08:15:43:361 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1742865 | Product locale not specified in the product information file
    07/01/14 08:15:43:362 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1742865 | Product name not specified in the product information file
    07/01/14 08:15:43:362 | [INFO] |  | Download | LBS | LBSUtils |  |  | 1742865 | Launching LBS in elevated mode
    07/01/14 08:15:48:442 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1743172 | ****************Starting LBS workflow*******************
    07/01/14 08:15:48:446 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743172 | LBS launched in LEGACY mode
    07/01/14 08:15:48:524 | [INFO] |  | Download | LBS | SystemCheck |  |  | 1743182 | System OS Version - major = 10, minor = 8, bugFix = 5
    07/01/14 08:15:48:524 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | ACCC System requirements check passed
    07/01/14 08:15:48:546 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1743182 | Product Sap Code not specified in the product information file
    07/01/14 08:15:48:546 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1743182 | Applet Version not specified in the product information file
    07/01/14 08:15:48:546 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1743182 | Applet ID not specified in the product information file
    07/01/14 08:15:48:547 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1743182 | Product locale not specified in the product information file
    07/01/14 08:15:48:547 | [INFO] |  | Download | LBS | ProductInfo |  |  | 1743182 | Product name not specified in the product information file
    07/01/14 08:15:48:547 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Bootstrap LBS is successful
    07/01/14 08:15:48:565 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Bootstrapper Lock acquired
    07/01/14 08:15:48:583 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | LBS Lock acquired
    07/01/14 08:15:48:604 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Deployment lock check passed
    07/01/14 08:15:48:622 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
    07/01/14 08:15:50:538 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
    07/01/14 08:15:50:588 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
    07/01/14 08:15:50:588 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
    07/01/14 08:15:50:588 | [ERROR] |  | ACC | LBS | PDM | PackageDownloadManager |  | 1743182 | Failed to create folder at temp location for download operations
    07/01/14 08:15:51:900 | [WARN] |  | ACC | LBS | PDM | PDMWorkflowManager |  | 1743206 | A user retryable error has occured while downloading the file. errotType = -100 extendedErrorCode = 0
    07/01/14 08:15:51:910 | [WARN] |  | ACC | LBS | PDM | PackageDownloadManager |  | 1743203 | Manifest file could not be downloaded
    07/01/14 08:15:51:910 | [INFO] |  | ACC | LBS | PDM |  |  | 1743203 | File already exist. This should not happen because packages is downloaded in new GUID folder and file is send by client so should not be there already.
    07/01/14 08:15:52:213 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Failed in DOWNLOAD PIM
    07/01/14 08:15:57:938 | [INFO] |  | Download | LBS | ETS |  |  | 1743172 | Waiting for the async thread to get the task completed
    07/01/14 08:15:57:939 | [INFO] |  | Download | LBS | ETS |  |  | 1743185 | Async thread is completed. Now exiting from function.
    07/01/14 08:15:57:949 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1743172 | ACC installation end with exit code: 204
    07/01/14 08:15:57:949 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1743172 | ****************Closing LBS workflow*******************
    07/01/14 08:15:57:959 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 1742865 | ****************Closing LBS workflow*******************

  • Adobe Support:  Please Read, New Flash Not Working

    Adobe, please read this.  My Flash player is not working and I would be happy to help you troubleshoot.  I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working.  I am in the tech field so I will understand most of your requests...Here is my situation.
    The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure.  Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable.  I researched and researched and implemented many suggestions but to no avail.  Thus, I COMPLETELY rebuilt my system from scratch.  (I needed to do this anyway since it had been 2 years.)
    After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything.  There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
    I think I have narrowed this problem down to two things.  One, the new version of Flash.
    It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
    I then tried on IE, which also prompted for the new version of flash, and also had the same problem.  Chrome--same result.
    However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
    This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left:  my Dell laptop.
    I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops.  Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash.  Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
    So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
    Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
    Someone out there...please hlep.  Adobe, where are you?  We are here providing you with all of the information that you need....

    Thank you for this response.  Apparently, Adobe does not provide support since this is a free product.
    However, Adobe, I need your help.
    In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work.  This affects at least 50% of the sites I visit.  Right now, I simply have the Flash Player uninstalled and can surf the net rapidly.  Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
    I need your help, Adobe.  Everything was working fine until 2 weeks ago.  It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
    So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
    Many have suggested that I buy a new computer to fix the problem.
    Is this really necessary?
    Adobe, I am a man in need...please help me...
    (PS:  I am not the only one.  I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
    And I have done more research than you can imagine.  Here are a number of sites where people are reporting problems with Flash:
    Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!!   Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
    Obviously, I have still not found an answer to my problem.  Please help me.
    Thx,
    Richard)

  • Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier

    Hello Adobe team. I am trying to delete my creative cloud program since about 2 months. I want to delete this because I don't need it anymore. STOOOP IT AS SOON AS POSSIBLE.

    I'm sorry but nothing from this you just sent me works...The linke form adobe support to chancel takes me over and over to the same page, and the only thing they do is tell me to write my problem down in a chat for questions...the link with the phone was pretty good but nobody picks up....I really don't know what to do anymore....i've tried everything and nothing happens..im just paying more and more....
         John T Smith <[email protected]> schrieb am 23:38 Sonntag, 22.März 2015:
    Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier
    created by John T Smith in Adobe Creative Cloud - View the full discussionThis is an open forum, not Adobe support... You need Adobe support to cancel a subscription-start here https://forums.adobe.com/thread/1703848-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html--and two links which may provide more details, if the above links don't help you-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html-http: //helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7328961#7328961 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7328961#7328961 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Total Frustration With Adobe Support!

    Just a rant about current practices at Adobe......
    Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
    I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
    First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
    Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
    So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
    I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
    Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
    End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
    Best regars,
    Lin Evans
    303-776-8897
    [email protected]

    Hi Marian,
    Assuming Adobe actually "reads" the forum, I believe that my statement
    was appropriate since there are few, if any, other viable ways of
    actually getting the message to them. "Support" is terrible unless one
    can get to second tier and that's only available usually "after" you
    have spent your money and discovered the issues. It certainly has not
    "always" been like this. In the old days one actually could speak with a
    "technical" support person and didn't have to jump through the hoops
    with inexperienced first tier people who know just enough to be
    dangerous!  Of course it's more difficult in trying economic times and
    taking support off-shore is common to a huge number of U.S. companies
    with varying degrees of success.  I'm certain that many simple question
    could be answered in such a fashion, but not all and though forums like
    this are very helpful, users also frequently do not have all the
    information necessary to help resolve technical issues.
    It is indeed the "trial version" which I downloaded (twice) and with
    which I'm having the problems. The solution offered on this forum did
    indeed get CS4 Extended on my system. Unfortunately, without the Adobe
    Media Player which may, or may not be of significant importance which is
    yet to be determined.
    Yes, I'm a user of  "many" Adobe Products since there has been an Adobe
    company, and a user of Photoshop since the first release. My sole
    purpose for CS4 Extended is for the 3D output. Otherwise CS works just
    fine. I'm not really influenced by marketing, only interested in the 3D
    output to video. I write tutorials and templates, for a presentation
    slideshow software with which  I prepare image "objects" by using chroma
    key software to create individual frames from video and animate as still
    objects. Having a way to easily output cubes, cones, or other 3D
    objects, etc., with chroma key green or blue backdrops is important to
    me. CS4 Extended has this feature which I need, and I don't know of
    other software presently available and which will fit into my workflow.
    Photoshop CS works fine for the majority of my photo and graphic
    manipulation, but it doesn't have this new and useful feature which I need.
    I'm not upset with Adobe marketing - they actually pretty much advertise
    truthfully in this case. Nothing which I've heard or seen from Marketing
    at Adobe has really stretched the truth beyond credibility. I am upset
    with Adobe's support service. It's gotten progressively worse over the
    years and the arrogance has multiplied. There's an old saying which
    somehow rings true here: you get what you pay for. One good technical
    support person is worth half a dozen of what I'm seeing off-shore. They
    are underpaid, inexperienced and generally (in my experience) short and
    arrogant with potential customers. This isn't good for business. CS4
    Extended is a comparatively expensive  investment and Adobe should go
    out of their way to help facilitate the installation and use of their
    trial versions. After all, that's what will eventually convince the
    majority of people to buy or not.
    Best regards,
    Lin

  • Adobe Support Availability Questions and Feedback

    I am currently having an issue with Adobe Shape not saving/syncing to my CC Library, on a Saturday evening here in the U.S.A. I decided to contact Adobe Support. After navigating to this page:
    I clicked on chat as was recommended. I tried to be more specific about Adobe Shape, but when I clicked on choose a different product, it just looped me back to the start. (At the start, though many other mobile apps were available to select, neither Adobe Shape, nor Shape, was available.)
    After waiting for almost an hour in queue, I was informed that I was chatting with the installation dept, and should try chatting again during business hours, as chatting about troubleshooting a specific issue or product is not available during non-business hours.
    If this is indeed the case, then why was Chat recommended to me after I selected troubleshooting? Why is there no mention of this on any of your support pages? Displaying this fact somewhere in your Support pages might greatly shorten your weekend and night queues greatly.
    I'm also wondering, is this is a policy change? I do seem to vaguely recall getting support through chat for specific issues during off hours in the past.

    neat. here is the Adobe SendNow app I've never heard about.
    I'd sure as hell rather be using this than yousendit! I've been paying them 50 bucks a month and don't enjoy the service at all.
    this would be another good thing to have tied into our cloud homepages. you could see your file upload, confirm they got it. blah blah.
    https://www.acrobat.com/sendnow/en/home.html
    I think I'm closer to finding the basecamp thing.... maybe its called echosign... no.. workspaces? yes.
    Adobe workspaces is the BaseCamp of Adobe that I was looking for.
    https://workspaces.acrobat.com

  • Adobe Experts - Elements 64bit scanning not possible and no Adobe support

    I have Windows 8.1 64bit and can scan OK with Twain and WIA into Power Pdf. I also have a trial version of Paintshop Pro 32bit which scans fine on this operating system with the same drivers. The same scanner also works fine with Photoshop 7 on XP with Twain.
    With my recently acquired Elements 13 it will not recognise the my WIA driver and I have discovered that Twain is not supported on 64bit, but is on 32 bit. I tried downloading the 32bit version but (unlike Paintshop 32bit) it will not install on 64bit Windows. Ricoh say that the problem is not with their drivers, and I have checked that I do have the latest versions downloaded and installed. So, clearly my Ricoh Drivers and scanner work OK, but simply not with Elements.
    I contacted Adobe support and they said, "Please check on forums.adobe.com and post a thread , adobe experts ..... we are not trained on elements -twain driver issues ... " Hardly a very helpful response I thought.
    So, has anybody got any ideas how to make my scanner work with Elements? And If not (as I suspect) can anyone suggest a version of Photoshop which will work with Windows8.1 and Twain without costing an arm and a leg?
    Thanks for any feedback

    Many thanks for your reply.
    Unfortunately as XP no longer has support, and owing to a networking sharing problem that Microsoft cannot fix we are now unable to share files etc other than copying to a SD card and transferring which is far too slow. As a result we have stopped using the XP computer and Photoshop 7. Yes, we can scan the images with another program, but with literally hundreds to scan, of differing physical sizes, some black and white, some old newspaper articles, etc.etc.etc...  edit and place into a document, it is vastly more efficient for us to physically find the next relevant image scan it, correct, save and insert into the document just as we have always done in the past with XP and Photoshop 7.
    Had I realised that Elements did not support scanning I would not have bought it. I see only two options ....
    1     Would Photoshop 7 work on Windows 8.1 and if so is there somewhere that I can download Photoshop 7 disable the account with XP and re-register it on Windows 8.1?
    2     If Photoshop 7 is not an option on 8.1, which version of Photoshop could I buy that will work using my existing Twain driver?
    Thanks for your help

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