Hello all, have spent many months trying to resolve issues on my new imac 27in with no joy.Does anyone know who to complain to? thanks
Hello all,
Your help required please.
Purchased a new 27 inch IMAC some months ago with nothing but problems [never run right] that technical support senior tec's cant resolve.Does anyone know where a complaint can be directed so as to get my issues resolved. Thanks , John
Are you in North America? If so, contact info is on this page -
http://www.apple.com/contact/
If you are not in North America, select your country on this page -
http://www.apple.com/choose-your-country/
and then go to the bottom of the resulting page and click the "Contact Us" link in the lower right corner.
In general -
- if you've not yet talked to Apple's Tech Support, do so. If you purchased AppleCare with the machine, be sure to mention that.
- if you've been talking to Apple's Tech Support and not got resolution, give them one more try but ask to speak to a Level 2 person or a supervisor. If you got a job/ticket number at some point, refer to that on your call. If you got a case number while the machine was still under warranty, the case is still open - and, as I recall, repair should still be made under warranty.
- if you've already done that, talk to Customer Service, explain the situation, firmly ask for resolution: repair or replacement.
If there's an Apple Store near you, you can call them to set up an appointment to take your machine in. Again, if you have AppleCare be sure to mention that.
You probably already know this, but...
Being firm but polite works a lot better than being demanding and rude.
You may feel like screaming at them out of frustration; please don't do it. Remember - they, the folk you talk to, didn't do whatever went wrong with the machine. Do what you need to do in order to get them to do what you want them to do.
Similar Messages
-
I have a Sony Vaio Desktop (ie high spec) and have not had any software problems until I downloaded FF 4 and lost my WLM. I've tried so many ways to try to resolve this. The Sytem Restore is not working - ebven though I created a restore point for 4 May and disabled all the security settings etc.
I can access my WLM account on my work PC - but note that the address list has gone.
Really grateful for your help - thanks.
EamonUpdate: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure? Help!! -
I have accidentally deleted the trash bin in my mailbox and can no longer move any deleted mail into the trash. I thought I was removing all the emails from the trash bin but somehow managed to delete the bin instead. Does anyone know who to reinstate the bin?
You are running 10.6.8? If yes, I assume you have your install disks? As the trash bin is part of Mail app and that is an integral part of the OS, the only way I know to get it back is to reinstall the OS. You won't lose any files, just reinstall the OS over the top of the current system.
-
When I create a new project in iMovie and drop clips into it, it plays the first one and then quits right near the end of the second clip. I have re-started my computer, tried a new project etc, and no luck, does anyone know how to fix this issue?
This is a part of the larger MacBook Pro connectivity issue. There are several related threads dealing with the MBP's networking problems. If your unit is suffering from this type of difficulty, good luck ... (or a long ethernet cable)
(PS Everybody please make noise on this one so apple comes up with a solution.)
< Edited by Host > -
Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.
As posted previously:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
If installing Leopard the process is similar in some respects. If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button. To install over an existing system do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
I am trying to set up rules in iCloud and gmail on my server, does anyone know how?
I am trying to set up rules in iCloud and gmail on my server, does anyone know how?
Thanks for the advice King, but my newly bought iPad2 still isn't showing what the manual (downloaded from the iPad site) says. Also, when you say that there should be a "More" button in the music app (I assume you mean the item under Settings) I am afraid there isn't anything like that either. The page has iTunes Match, Sound Check,EQ,Volume Limit, Group by Album Artist and then the Home Sharing section with my Apple ID and Password. That is all. Maybe I need to find a better User Guide for 5.0.1? Your further input will be much appreciated.
APS Csontos -
Hello. I have an iPhone 5S. Does anyone know who manufactures the SIM card Verizon uses in the 5S? Thank you.
Hello Erin and thank you for your quick reply.
My concern is in regards to the recent revelation that the NSA hacked into Gemalto's systems and has access to the encryption keys for SIM cards that Gemalto has produced over the last five years.
https://firstlook.org/theintercept/2015/02/19/great-sim-heist/
Matt -
I have an older iMac 5,1 and the disc drive no longer works. I was hoping that I could the Apple USB super drive as a replacement, but the info on the super drive page says compatible with iMac 2012 or later. Does anyone know why it would not work for me?
A reply to similar question (Q & As , in product page Apple Store) says:
"...dissable the internal reader hardware from devices setup. Then plug the external usb superdrive and that's it." Answered by Enrique T from Lima Oct 25 2013.
If you can locate an external Apple USB 'Air" superdrive for earlier model MacBook Air, that should work. The newer one for the Air is the same as for iMac, now.
You may be able to use other brands of external USB optical drive with your older intel-based iMac, as some of them function capably. A few should also be able to see system discs or other bootable utilities on DVD.
Hopefully this helps.
Good luck & happy computing! -
is the a way to restore my iPhone 5 when it is no longer activated since i erased all content and data it keeps giving me this window that says my simcard is not recognizable does anyone know what to do?
Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
The app store always gives you the option to use a previous version of the app IF it is available for your device.
Sorry but you are stuck without new hardware.
PJRS -
My backlight will not turn off automatically. I have to manually turn it off and forget to sometimes and that drains my battery. Does anyone know how to make it turn of automatically after a few seconds?
Use the Settings app.
Settings > General > Auto Lock
Is Auto Lock set to Never? Change it to less time. -
My iphone5 itunes playlist seems to have a mind of it's own, after selecting a song to play it will randomly flash through songs on my playlist without stopping. I've rebooting, and restored my iphone with no results. does anyone know how to stop this from happening? also I am having trouble syncing songs from my library on my computer to my iphone. the songs so up on my playlist on the computer, but will not synch over to my iphone5. Thank you.
Hi TakesTwo2Tango,
Thanks for using Apple Support Communities. It sounds like you should definitely be seeing a plus sign after tapping Edit, so I would try a couple relatively easy things (closing the Music app, resetting the iPhone):
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari -
I have not upgraded to Mountain Lion yet, have 3 major apps (acrobatpro) and adobe image ready, and apple works that is not compatible, does anyone know how long snow leopard will be supported. Don't want to upgrade until I purchase new iMac next year.
Consider running your Adobe and AppleWorks software in Snow Leopard (with Rosetta) installed in Parallels in Lion or Mt. Lion:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439 -
I have been charged twice for an app that I downloaded - TOM TOM Traffic does anyone know how to complain as they dont answer their phone after half an hour of waiting and the website is useless to try and find contact details
The Chat on line guy was hopeless toothanks. yes i am aware of the VoiceOver feature but it is NOT the solution to my problem. as you said, it is a solution to a different set of issues. i want the text to speech ability because i there are books i need to read but do not have the time to sit down and read them and have become used to listening to them read to me either by a professional human reader or with the text to speech software on the Kindle.
I think Apple makes the best audio devices but i am really disappointed in this inexplainable shortcoming. if apple can give us siri they ought to be able to design a nice little button that i can push to turn on text to speech while i am in a document, book, magazine or webpage. clearly it is possible as apple has added the "reader" button in safari to have web pages dropped into the reader format.
thanks for your suggestion though, it is what everyone suggests but it does not address the issue. -
my e-reader keeps formating on start up and I have to re-install all apps. When I put in overdrive, it asks for adobe sign in and now won't accept it. Does anyone know how to help me?
Moved to Adobe Digital Editions
-
I have two rotating arrows at the top of my screen next to the 3G symbol. This happened after the iOS 5 update. Does anyone know what it is and how I get it off, it is draining my battery?
At first read, I also thought it sounded a bit snide. Who here has read the entire manual before going to the web for a quick search? (Not me, and in fact, I found my answer - to this very question, by reading this post WAY faster than if I had read the manual. What is so wrong with that?)
That is the beauty of having support forums. If it is a bother to answer, without being snide, one is not obligated to do so. And my apologies if he was not being snide... but there maybe a better way to point out the manual, such as "I have included a link to the searchable manual which may be of assistance to you next time you are puzzled by your iPhone's behaviour".
Just my 2¢.
Maybe you are looking for
-
Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only. However opening a CSS file does not prompt that it i
-
Calling a WebServices From Java Stored Proc fails with Connection refused
I have followed the example in Note:220662.1 on Metalink step by step. I am using two windows machines (2000 SP4). I have Oracle 9.2.0.5 EE on one of them and OC4J 9.0.4 standalone on the other(running on JVM 1.4.2_05-b04). The 2 servers "see" each o
-
DSO New data table rejects data
Dear SDNers, I have a critical issue. I am loading data into a DSO (which has end routine, lookup DSO of 2crore records in production) In development, it worked good. In Production it took very long time to load data. I initially thought it might be
-
How to Deploy 2 project together?
I have created a Web Application[Default] project and the wizard has generated 2 projects. How can I deploy them together to run in my aplication server?
-
Phone frozen on plug into itunes screen after trying to update
I have an iphone 5 and I just updated my itunes to update my phone for iOS7. There was a message that said it could'nt update and then my phone became frozen on the screen that tells me to plug into itunes. I am plugged into itunes but my computer/ph