Hello button opens "start conversation", but after this there is no further action

on my mac os 10.6.8 I updated firefox to 36.0 in order to use HELLO. But when the hello button is clicked it only displays the blue "start conversation" button - but furthermore nothing. Besides this the selection bar for changing search engines in firefox is blocked.

hello, firefox hello won't work when you've set it up to run in permanent private browsing mode ("never remember history" in the options > privacy panel).
[[Settings for privacy, browsing history and do-not-track]]

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My Macbook pro randomly shut off. When i hit the power button, i can hear it start up, but after a click sound, it stops booting up. help?

My Macbook pro randomly shut off. When i hit the power button, i can hear it start up, but after a click sound, it stops booting up. help?

Hi..
Try Resetting the System Management Controller (SMC)
If that doesn't help, try Troubleshooting MagSafe adapters
When you post, please tell us which Mac OS X you have installed. Thanks

Firefox has suddenly gone wrong. I was successfully running both Firefox and Internet Explorer 8 on Windows 7. I auto-accept upgrades including the most recent Firefox upgrade and the suggested upgrade to Adobe Flash 10.1. But after this, Firefox stopped

Firefox has suddenly gone wrong. I was successfully running both Firefox and Internet Explorer 8 on Windows 7. My laptop is new and has plenty of RAM and HDD. I auto-accept upgrades including the most recent Firefox upgrade and the suggested upgrade to Adobe Flash 10.1. But after this, Firefox stopped working and does not work when I re-load Firefox 3.6. Also IE8 now works very slowly and does not locate major websites like Microsoft without a 'can't find the website message' and having to pressing Return a second time. When I do get to the Mozilla website and click on the button to try to download Firefox 3.6.6, I get this message "Oops! Internet Explorer could not find mozilla3.snt.utwente.nl". Can you help with what has gone wrong? As it stands, I can't use Firefox at all. Note: because Firefox did not work after the upgrade, I've downloaded the IE8 version of the Adobe Flash 10.1. What I really want is to be able to use both Firefox and IE8. But is this possible if they use different versions of Adobe Flash?
== This happened ==
Every time Firefox opened
== About 2-3 days ago ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; .NET4.0C)

I have been having the same problem as the original poster. After upgrading to Ffx 3.6.6, the program asks you to upgrade to Flash Player Plugin 10.1. I download and installed 10.1 only to find videos weren't loading.
In my case, the problem is the previous installation of Flash Player (9.0.47) was somehow messing things up. To fix this, because I already had Flash plugin 10.1 installed I had to uninstall 10.1 using the uninstaller from adobe and then manually remove any files related the old flash player plugin 9.0.47
Here is a run-down of my process:
0. To check if you have a previous installation of the Flash Plugin lurking around, in Firefox go to Tools -> Add-ons -> Plugins (tab). At this point you may seen both Flash plugins.
1. Proceed to uninstall Flash Plugin 10.1. Adobe provides an uninstaller here: http://kb2.adobe.com/cps/141/tn_14157.html
( you have to make sure you have nothing running when you execute the installer).
2. On my Mac (sorry I don't know what it is in Windows) I searched the hard drive for any files/folders with "Shockwave". I found a folder called "Shockwave 10". It wasn't removed by Adobe's uninstaller. For safety I deleted it and then emptied the trash.
3. I then went to My HD -> Library -> Internet Plugins.
Remove the file and folder named "Flash player.old"
4. Restarted; ran the Adobe Flash Player 10.1 installer. Restarted again.
5. Opened up ffx and double checked the plugins list (see step 1). Version 10.1 is installed and available. Went to problem sites to test it out and Success!
Hope this helps.

I turn my iMac on and it starts ok but after a minute the monitor goes black

I turn my iMac on and it starts ok but after a minute the monitor goes black, sometimes it comes back on sometimes it stays off, this has only happened since Apple replaced the hard drive.

Then, contact the Apple repair station that did the work.

HT4623 I have updated my iPhone 5 but after this update it does not accept charging

Dear Sir/Ma'am,
I have update my iphone 5 software with iOS 7 but after this update it does not accept the charger or neither any charging ?
I need to know how to solve this issue please.
Thank you

Well when you download the update with iTunes it will always download the whole new version (in your case 7.0.2) even if its just an bug fix. If you already have 7.0 download the update over-the-air.
You already wrote that the update is only 21 MB, so its not the whole firmware package of 7.0.2 you get with iTunes.

I tried to reset my iphone5, the reset loading was okay, but after that there is other loading(the one that come everytime after shutting down), so its about 6-7 hours that my phone is stuck on this page. force shutdown didnt work.

I tried to reset my iphone5, the reset loading was okay, but after that there is other loading(the one that come everytime after shutting down), so its about 6-7 hours that my phone is stuck on this page. force shutdown didnt work.

There are many ways to do a reset on an iPhone so which one have you been trying that has got you to where you are now?

HT201263 i forget my passcode.now when i put my phone into recovery mode it connects to i phone software update server and sftware starts download but after much time of download error=-39 occurs

now when i put my phone into recovery mode it connects to i phone software update server and sftware starts download but after much time of download error=-39 occurs

my itune keep showing message that i tune is downloading software for my phone. but downloading for several minutes it displays message that i tune cannot connect to my phone because it is locked with a passcode. first entre the pass code.
on the other hand phone is started with a message on screen phone is disabled.

Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it?

Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it? I fear it may be stuck in some sort of reset loop which is stopping itunes from recognizing it. How do I go about the process of sending it in to apple if I cannot find a fix? Thank you in advance, it is greatly appreciated!!

- See if placing the iPod in Recovery mode will allow a restore.
- If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
- Then time for an appointment at the Genius Bar of an Apples store.

I have Firefox for U3 and lately it keeps trying to instal an update, which fails and a 2nd window tells me another copy of F'fox is running (which isn't) and when I close the window F'fox starts anyway, but all this takes a lot of time.

I have Firefox for U3 on my Verbatim stick to run on whatever computer I happen to be using. Lately every time I try to open F'fox a window comes up saying "Firefox is installing your updates and will start in a few moments." The status bar indicates the update is progressing, 'though a bit slowly, then suddenly it's done and the window disappears, only to be followed by another window coming up which says "The update could not be installed. Please make sure there are no other copies of Firefox running on you computer and then re-start Firefox to try again."
If I press the 'OK' button OR press the Close button, the window disappears, but then F'fox starts up all by itself anyway.
How can I stop this updating problem happening every time and on every computer I use.

Try to disable hardware acceleration.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
If disabling hardware acceleration works then check if there is an update available for your graphics display driver.
Try to toggle some Boolean gfx.font_rendering prefs on the about:config page to disable some features.
Filter: gfx
Some to try:
* set gfx.direct2d.disabled to true to disable Direct2D
* set gfx.font_rendering.directwrite.use_gdi_table_loading to false.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default or changed via the right-click context menu.

IMac freezes on first start up but after shutdown and second start is ok

Within the last 6 months our iMac started to freeze on every startup but after using the power button to shut down and after a second start up all is ok.
What could be causing this?
Carl

My first thought is the backup battery is dead or near dead. When you first boot up, it may be that because of the low battery your settings are corrupt and it freezes. On the second boot up, now that the system is all charged up and there is power to the PMU/PRAM (or whatever they call it now), that it has enough to properly reset or overcome bad PMU settings and restart properly.
If your iMac is over a year old and you have never changed that battery, now would be a good time to check that. One thing you can try is simply removing the battery completely. The PMU will reset every time the computer is powered down, but if the computer now starts reliably every time, then that was your problem.
Another possible troubleshooting cause...
Intel-based iMac, Intel-based Mac mini: How to reset the System Management Controller
http://support.apple.com/kb/HT1543
Patrick

When on a website and i click on a photo to enlarge, or open , it opens the box, but nothing is there.

when I am at a website, and there is a picture that says click to enlarge, I will click on it, a window opens, but nothing is there. this works when just trying to open anything that should open in its own window. I have uninstalled firefox, reinstalled it, upgraded flash player, and java, still no change. At one time facebook and firefox were not working together either, but the upgrades fixed all that.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

Download flv starts download but just sits there 'starting' in the downloads box

i can download normally with no problem but when i detect a movie with download flv add-on and select to download ,it goes to the download window but just sits there in a list saying 'starting' its like something is blocking it ? any answers?

If you are watching that video then you may need to wait until it has finished and the video will be saved from the cache.
Which extension are you using?

Brand New Dell with an I7, Brand new Adobe Premier Pro cc, I can start premier, but after I import video, work on a project and save it, Premier has a problem and can't open it and shuts down. Help!

Now, when I start a new program and import video---Premier shuts down too. What is going on?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Screen does not turn on after start up, but after standby on Satellite M100

Hi,
I have quite some experience with computers and laptops, but this problem exhausted all my knowledge.
My girlfriend has a Toshiba Satellite M100, PSMA1E. It runs Windows XP, currently on SP3.
The laptop always had shutdown/stand bye issues. It would go on stand bye and the screen would not come back. She usually would turn it off manually (holding the power button) and turn it on again.
Same thing happened last week, but with me. I turned it off holding the power button but when I turned it back on the screen was completely black. After a few attempts I realized that everything was working; I could hear XP booting and the usual sound files but there was no way I could get the screen working.
The strangest thing is that the CMOS/BIOS screen, the first one with the Toshiba logo, also does not show up. If it was a OS problem I thought I would be able to access the BIOS at least, but that doesn't work. Fn+F5 also doesn't work.
Then something even stranger happened. I was turning it on and off with keyboard shortcuts and I realized that if I put it on stand bye using shortcuts and then turn it back on the screen turns on perfectly fine (there is some resolution adjustment cause icons are out of place, but it works perfectly well).
From that on I tried everything I know. BIOS update, all Windows XP updates, all Toshiba QuickFix, cleaning the registry with different tools, uninstalling and reinstalling the video driver (ATI Radeon X1400), HotKeys utility, Power Saver Utility, Toshiba Hardware Tools, looking at start up programs, services, everything I could possibly think off.
What really puzzles me is that the Toshiba start up screen won't show up. I can't access the BIOS, but I tried restoring BIOS standard values through Toshiba Hardware Tools. It didn't work. I don't even know if reinstalling XP will work because every time I turn it on it's all black and I need to do the stand bye/turn back on trick.
When I plugged it on a external monitor I could see the whole start up process (BIOS initial screen and Windows). I then tried to access the display configuration of the video driver but it would only show the external monitor. It would only detect the laptop screen after a stand bye/turn back on, and then it worked perfectly well: two simultaneous screens, extended screen, everything. Ah, changing the BIOS from Auto-Select to LCD+external monitor also does not work.
I'm really puzzled here and I can't figure this one out. I really don't think it's a hardware issue, because the screen works 100% after the stand bye. I guess XP is making something during shut down that completely 'shuts down' my screen, even after boot, and then I can only turn it on with the stand bye thing.
Any help would be really appreciated!
Best,

Hi mate,
that whole story sounds really weirdo since after reading all this and knowing that youve tried almost everything doesnt makes it better.. :/
Usually I would say: update your BIOS, but you already updated everything. This problem could be BIOS related since the initialization of the hardware after a standby is controlled by the chipset trough the BIOS.
I guess it could also be something with the background light of the LCD screen (failed initialization after waking up), you can check this by reproducing the situation with the black screen and holding some light near the screen. If you can see some schemes on the screen (something like desktop, etc..) then it could be the background lighting. In such case try to reinstall the operating system and update all installed drivers to the newest version (yes I know, sounds like more pain).
Otherwise, click [HERE|http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT], find the nearest authorized service partner in your country, contact them and ask them for a hardwarecheckup. Maybe its really a hardware related issue..
Greets and good luck

My website doesn't open/start youtube video, after link clicked. In Firefox only.

On my Joomla project (running under xampp local host) has a link to a youtube video, which worked fine, but not anymore. After clicking it, the resized pop-up window (java script) doesn't open the video. Window remains black and status beam at the window botttom shows 'ready'.
This problem wasn't there in former Firefox releases (3.6.. now) and doesn't occur in ms-IE, Safari and other browsers.
Please let some one fix this.
Regards
Jac

Can you post a link to your website?
Do you see any errors in the Tools > Error Console about that problem?
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

Hello button opens "start conversation", but after this there is no further action

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