Hello?? Can I get some help here HP..I can't copy or scan PLEASE HELP!

when trying to copy or scan I get lines like the picture below..
I can't believe this $250.00 Printer quit after a little over 1 Year!...I hardly use the copy & Scan function!
Can HP please respond!...It stopped working after a software update from HP..I run Windows 7 64 BIt!

You will need to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
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