Hello friends, my itunes has stopped working. and the problem report stated the following: Fault Module Name:     KERNELBASE.dll   Fault Module Version:     6.1.7601.17514.................. please can anybody help me?hello friends, my itunes has stopped w

Hello everybody> my itunes has stopped working and the problem report stated the following:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    iTunes.exe
  Application Version:    10.5.3.3
  Application Timestamp:    4f14cc3d
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.17514
  Fault Module Timestamp:    4ce7b8f0
  Exception Code:    80000003
  Exception Offset:    0003381b
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
can anybody help me?

Are you seeing a similar message when launching QuickTime Player?
What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Similar Messages

  • Itunes crashing on startup - Fault Module Name: KERNELBASE.dll

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      Fault Module Timestamp:          4e21132b
      Exception Code:          80000003
      Exception Offset:          00031f66
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      Locale ID:          1033
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

    I'm researching this now. I have the same problem. Here is what I'm comming up with. Is that there is a corruptioin in the registry (I know... big surprise with WIndows). And/or/related is that there is some corruption with the user profile. I'm not an IT guy so take my assesment with a grain of salt but this is how it's looking to me.
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    Summary
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    Date
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    Status
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    Description
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    Locale ID:           1033
    Additional Information 1:                111e
    Additional Information 2:                111ef96ebf8a0fead9be2dd0c19dacd2
    Additional Information 3:                7942
    Additional Information 4:                7942f7a164f0a42120fbf45dde61b5dd
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  • Please can you help, I cannot open my Itunes on my Pc

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    Hi robertaathome,
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    iTunes 11.1.4 for Windows: Unable to install or open
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    Help

    Then when I press ignore, it gives an Error 2 (Apple Application support was not found).
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