Hello i buy itunes card and i have 12 but i can not buy the jewels of the game hay day when i try show me the message contact itunes for support your purchase could not be completed

hello i buy itunes card and i have 12 but i can not buy the jewels of the game hay day when i try show me the message contact itunes for support <<your purchase could not be completed >> what can i do

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

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