Hello I get a message on adobe reader XI could not open because it is either not a supported file type or because the file has been damaged. Any ideas of what I can do?

How can I fix unsupported file type or file that has been damaged?

See http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

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At odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

at odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

That second one sounds like malware.
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Why do I get a message that Adobe Reader Beyond is not connected to the internet, when I am connecte

Why do I get a message that Adobe Reader Beyond is not connected to the internet, when I am connected, meaning everythng else is OK. This started after I just upgraded to Mac Lion. what do do? Thanks,

[Moving the discussion to Adobe Reader Forum]

I uninstalled Adobe Flash and then tried to download it. I get a message from Adobe saying "Failed to Initialize" Is there a setting on Mozilla I need to change to allow the plug in?

I uninstalled Adobe Flash and then tried to download it. I get a message from Adobe saying "Failed to Initialize" Is there a setting on Mozilla I need to change to allow the plug in?

Why are you not using Firefox 7?
* getfirefox.com

When I attach a JPG file in my email and send it to a Windows friend they get the message "The file type being saved or retrieved has been blocked when they try to open it." Anyone know why and how to fix this problem?

When I attach a JPG file in my email message and send it to a Windows friend they get the message "The file type being saved or retrieved has been blocked when they try to open it so that they can save it." Anyone know why and how to fix this problem?

Your Windows friend should ask in a Windows forum why his email client won't open attached jpg files. We have no idea what email client he is using or how his Windows security is configured.

TS4425 I have upgraded to 5.3 and I am still getting this message. I have logged into iCloud to see if there was a new Terms of Service agreement and didn't see anything. Any ideas?

I have upgraded to 5.3 and I am still getting this message. I have logged into iCloud to see if there was a new Terms of Service agreement and didn't see anything. Any ideas?

Same here. The login works, but the Stream - according to the ATV - says there are "0" photos. Which is bogus.

I have an iphone 4s and was restoring it from a back up and now all i get is and unknown error occurred (29) halfway through the restore. Any ideas on what I can do?

I have an iphone 4s and was restoring it from a back up and now all i get is and unknown error occurred (29) halfway through the restore. Any ideas on what I can do?

Your error is connect to hardware, try these steps to solve it:
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
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Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
copied from Resolve iOS update and restore errors

I have an issue with my ipad2. There is a dialogue box open regarding connecting to hotmail and I cannot close it. Any ideas on what I can do?

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You need to force quit whatever is happening to you. Try a reset, reboot. Hold the home and sleep button until the apple logo appears. Ignore the red slider.
What may be happening is that the set up for your hot mail account is wrong or has failed, and if you have push or fetch turned on, one of the first things the pad will do is to establish contact, and check your mail. If it cannot get through because of the set up, it comes to a stop, wanting you to fix that problem.
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What happens if you push home from that screen? It should goto the home page. Then go immediately to settings, mail, and either fix the setting, or delete the account and start over. But turn off push or fetch until you get it sorted out.

HT201407 ive restarted my iphone but its asking for my old apple ID because the account has been deleted any way of getting help

ive restarted my iphone but its asking for my old apple ID because the account has been deleted any way of getting help

If you do not remember your old id's password, go to iforgot.apple.com and see if you can remember or reinstate it. Without it you cannot reactivate your iPhone.
Read this
http://support.apple.com/kb/TS4515?viewlocale=en_US&locale=en_US

My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.

My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.

When you still have the problem after restoring to factory defaults/new iPod then you very likely have a hardware problem and an appointment a th Genius Bar of an Apple store is in order.

I have a work ipad but they have removed safari and locked it down so i cant put apps from my itunes account onto it. Any ideas on what i can do.

I have a work ipad but they have removed safari and locked it down so i cant put apps from my itunes account onto it. Any ideas on what i can do

Besides the ethical and professional issues involved, the iPad appears to be linked to a different iTunes account than your personal one. Applications are tied to the account, not the device - so if you were able to use your personal account to install the apps in question, you'd be wiping out all the ones your employer put on.
If you feel these apps are necessary for your work, then talk to your supervisor/tech department about them purchasing additional copies for use on the iPad.

I can't completely control my cursor on my macbook pro, and it keeps jumping to the right of the screen and switching my screen to the dashboard or utilities. Any ideas on what might be causing this, and what I can do about it?

i can't completely control my cursor on my macbook pro, and it keeps jumping to the right of the screen and switching my screen to the dashboard or utilities. Any ideas on what might be causing this, and what I can do about it?

If you have another pointing device installed, remember that the Mac uses "all sources live". You can literally use two or more mice or two or more keyboards at once.
Your trackpad, if that is what you are using, must be very clean. Any debris may be seen as another "finger".

I receive daily emails from the NY Times, which I read from my Ipad. Some of the emails will show all of the stories available, and some will only show a few lines in the body and the rest of the email is blank. Any ideas of what I need to do to fix this?

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Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

Get error message using adobe reader

I keep getting a message error that says Adobe blocked for this web site. Why? Does Apple have a reader I can use for all pdf's?

Karla8040,
what is the exact text of the message error that you’re getting?

What do I do when I get a message that adobe reader 7 is not compatable with windows 8?

What do I need to do when a website sends me a message that my adobe reader 7 is not compatable with windows 8?

Are you using Adobe Reader 7 on Windows 8? If so, the message is probably correct and you should download the latest version of Adobe Reader (which is XI).
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Hello I get a message on adobe reader XI could not open because it is either not a supported file type or because the file has been damaged. Any ideas of what I can do?

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