Hello, I got my MacBook Air from a friend, who had installed GARAGEBAND in it. Now, I want to upgrade it, but APPSTORE doesn't let me upgrade it with my Apple ID. I wolud like to solve that problem buying it, but I don't find that opption on Appstore.
Can somebody help me?
Because your Mac is second hand, the iLife apps belong to the original owner of the Mac. As is, these apps will never be yours and you will never be able to update them without the original owner's Apple ID. But to have the original owner's apps on a Mac that is now yours is also software piracy.
Just deleting the apps as suggested by the other user will not allow you to purchase these apps from the Mac App Store with your own account on this Mac. What needs to be done is your friend needs to call Apple Care and request that this Mac is disassociated from his Apple ID, that includes both OS X and the iLife apps. Then you should be able to use OS X Recovery to erase the HDD and install the latest version of the original OS X that came with the Mac and the iLife apps that you can then accept into your own Apple ID.
OS X Recovery -
http://support.apple.com/kb/HT4718
Similar Messages
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I got an iPad mini from a friend who is now passed away and I'm trying to activate it using my Apple ID but it won't let me because I have to contact the previous owner, what do I do!?
Take it, the original purchase receipt, and the friend's death certificate to a physical Apple Store and see what they say.
(110829) -
I'm trying to update my credit card in ITunes, but it won't let me input the security code. Does anyone know how to solve this problem?
Could you give me more details on how it would let you put in the CVV?
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I purchased an Air Mac and can't get the address book on it. Does anyone have any ideas on what I should do. I have an IPhone and an IPad and they both have clouds but I don't see one on my Air Mac.
From the link posted in TD's reply
To unhide your purchases
Open the Mac App Store.
Choose Store > Sign In, then enter your Apple ID and password.
Choose Store > View My Account.
Click on View Hidden Purchases from the Account Information page.
From the Hidden Purchases page, locate the app you would like to unhide.
Click the Unhide button.
LN -
Now i want to burn it to a dvd using a flashdrive and burning it on another PC that has a burner. Does anyone know how i can do this? My macbook air HAS IDVD....
Here are dedicated discussion forums for iMovie and iDVD, where you might more likely find help.
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Anyone experience the same result after installing MacBook Air Flash Storage Firmware Update 1.1? Why did my macbook shut down?
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best. -
When I open my iCal on my new MacBook Air, I receive the following message. "The server responded with an error. The server did not recognize your user name or password for account, "[email protected]" Make sure you enter them correctly. I checked. What now?
kinau,
Try removing and then re-adding the account in your iCal preferences. -
my apple I tunes account!!
<Personal Information Edited by Host>Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
i bought my phone from a friend who lived in china and would now like to change the phone to allow me to use the internet in south africa
If it is a genuine iPhone 4S (I know many people who have been duped by the cheap Chinese knock-off) then it should be unlocked for use with an SA SIM card. MTN and Vodacom both use the APN "internet", and you may find that if you are using a Vodacom SIM then the default APN is set as "iphone.vodacom.za". Change this by:
(iOS 6+) Going into Settings > Mobile Data > APN Settings and changing the APN to "internet".
(iOS 5<) Going into Settings > General > Network > Cellular Data Network and changing the APN to "internet".
I'm not sure what the APN is for Cell C, 8.ta and Virgin but I'm certain they are the same.
Hope this helps. -
Got a MacBook Air 128 flash storage like a month ago and in the last few days I have gon into the "get info" it says there that I have 160 GB avalibile , dos anyone know what could be going on with my Mac?
This issue can be caused by a corrupt local snapshot index. The procedure below will temporarily disable local snapshots and force the index to be rebuilt.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo tmutil disablelocal
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command.
To re-enable:
sudo tmutil enablelocal -
hello everyone i have macbook air, hello everyone i have macbook air and my startup disc is full i checked everything and and find out that all space is of OTHER and i dont know what is it and what i have to do with that
First, empty the Trash if you haven't already done so. Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
If you're using Time Machine to back up a portable Mac, some of the available space will be used to make local snapshots, which are backup copies of files you've recently deleted. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as "Backups." The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself.
To locate large files, you can use Spotlight. That method may not find large folders that contain a lot of small files.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders. It may take some minutes for ODS to list all the files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal. -
Hello. On my MacBook Air late 2013 model I am having a problem with Microsoft office word for Mac where the window for the document becomes all gray and I can not see anything that I have typed or any menus for it and also windows will sometimes dissapear and I am having truble getting them back. If anyone has anyideas of what is going on or could even help me thank you.
Glad that helped.
As time goes by (months or years), keep your eyes on how long Microsoft continues to support Office 2011 for Mac. Eventually you should consider Office 365 or Apple's Pages, Numbers, and Keynote. -
i just got my macbook air, less then a week ago, and at least once a day it has frozen and ive had to restart it is there a way to fix that?
If the MBA is within 14 days of the purchase date from an Apple sore, you may return it for a refund or an exchange.
Regarding the specific problem you are facing, can you provide more details, such as the application that you were using and exactly what the response was.
Ciao. -
Hi... i got a MacBook Air and im trying to use face time i already sing in but it saids that the server has found an error with registration.. i was living in mexico city but i just move to holland is that the reason? thanks!!
Hello, lulufrommexico df.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles I would recommend going through when experiencing this issue.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers,
Jason H. -
Hello, I have a macbook air Mac OS 10.10.1 I download java because i need to use Facebook video chat, I already had java. now the computer is telling me overtime i start my computer that i need to download a java complement. what can i do?
Hi AnibalG,
Thanks for the question. Based on what you stated, it seems like you need to download Java. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Java for OS X 2014-001
Thanks for using Apple Support Communities.
Cheers,
Mario
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