Hello, i have a problem with my icloud (apple id) in my iphone, i need help!

dear,
i'd bougth 1 iphone 5S from US, like a gift for my aunt in VietNam last year
3 month ago, a thief had took it from her, but last week, him give her back this iphone. problem that she turn on lost mode in this iphone, she had forgot her apple id and pass to login, no way to registration her phone number.
please tell me how to unlock her iphone from icloud
Regards,
<Personal Information Edited by Host>

I have one of these http://store.apple.com/us/personalize/itunes?product=M9949
but the credit on it is 30 chf....i try to reddem into itunes and after all the steps i recive a message that says"the serial code is not good...." i don t know why say this....

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