Hello , I have a single app MUSE since a few weeks. I would like to upgrade to CC full cloud prepaid offer that applies to this day December 3rd. 17 nov. to 3 December the prepaid price € 587.30 per year , incl. VAT. If I want to upgrade online than adobe

Hello , I have a single app MUSE since a few weeks. I would like to upgrade to CC full cloud prepaid offer that applies to this day December 3rd. 17 nov. to 3 December the prepaid price € 587.30 per year , incl. VAT. If I want to upgrade online than adobe gives the regular price of price € 737.85 per year , incl. VAT again? But is still 3 December!
Tomorrow is December 4 , and the offer is then expired. Tomorrow I'll call Adobe to help me with this upgrade.  I also have a problem with MUSE. MUSE I had already downloaded and worked with it. Yesterday I did a clean install of my OSX system Mavericks to Yosemite. (all software must be reinstalled) Today tried reinstalling MUSE.
A message came Error : 1 Please uninstall and reinstall the product. I just have nothing to uninstall because all my data and programs from my computer are deleted / erased, so MUSE doesn't live anymore on my computer. Yet MUSE indicates the first uninstal and reinstall the product .  Before I switched to Yosemite dit not uninstall MUSE , maybe that's the problem? Pleas assist me with this also.  I will call Adobe tomorrow 4 december in the morning als for this problem.
I
Sincerely, Errol Konat <Email and contact # removed by Moderator>

Hi There,
You can certainly call us to avail the offer.
As you were facing trouble while install Muse as well, please try the following things.
Please run Creative Cloud cleaner: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
Please install Creative cloud and try to install Muse as well. Please provide the exact error if any:
Kindly revert if the problem persists.
Thanks,
Atul Saini

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