Hello i have been trying to install i tunes 10 on to my pc but as i get to the end of installation it comes up with the message windows installer package failed contact support or vendor how do i solve this im running vista of an acer laptop many thanks
hello i have been trying to install i tunes 10 on to my pc but as i get to the end of installation it comes up with the message windows installer package failed contact support or vendor how do i solve this im running vista of an acer laptop many thanks
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows
Similar Messages
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Hello, I have been trying to install iTunes, yet I am getting this error.
This is the error. http://gyazo.com/c65f0edd6dbb71276774d3879ebc1351 Most likely with Visual C++ Redist. I've cleared my registry, I even uninstalled and re-installed iTunes.
Nevermind, iTunes 10.5 was the problem. Like iTunes itself anyway.
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I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
I have a new hp tower running windows 8.1 and have been trying to install the adobe reader. The installer downloads (1meg) and I choose to run it but it just sits with an empty screen. I've checked task manager and it takes up memory but does nothing. After letting it run for 3-4 minutes I kill the task. What can I do to get the reader installed on this machine? I've tried using chrome, firefox and explorer and get the same results with each.
Try the offline installer from http://get.adobe.com/reader/enterprise/
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I have been trying to install window 7 operating system through booth camp assistant, i will finish all the stages for window to complete installation it will hook. the installation cannot be able to complete and i really install windows on it, please i need an assistance on how to go about it.
Right now I have 6 different systems installed. Windows XP, 7, and 8 plus Linux Mint, Commodore, and OS X Snow Leopard (for old times sake), all running on Mountain Lion.
I recommend reading the user manual as it greatly helps getting through the steps, however an intuitive person should pick it up fairly easily.
Thanks to BobTheFisherman for the link.
There are other ways to get Windows on a Mac but I'm a big fan of open-source software.
Give it a try. You might like it or it may not be your cup of tea. -
i have an 14gb iphone4 and have been trying to install IOS5 but cannot seem to do it, when i go into general settings i don't have the 'software update' that is shown. Any tips on how to upgrade?
Go back to that article, ignore the instructions for updating it wirelessly, scroll down, and follow those for updating it from iTunes on a computer.
(77380) -
i have been trying to upload more music to my iphone 3gs but whenever i try to even click on the artist or name buttons in itunes they dont get highlighted or anything all i can do is play music from my phone through itunes ... if you know of anything i have done wrong plz tell me how to fix (besides restore)
Success!! There truly is a light at the end of the tunnel. Apple support really did come through and I am successfully back into my account. Ready to purchase more music. I followed the instructions, with patience I thought I lost, submitted my problem, someone emailed me back within two days and all is now perfect. Thanks again Apple.
To all the frustrated users out there, don't lose hope!!! -
can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable to go through the process. thanks.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?
How large is your HD and how much space do you have left?
Check out the following & do the necessary:
Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
Try SU again.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius. -
I have been trying to download l OS X Mavericks to upgrade from snow leopard. I had a miss download right now in my tool bar there is a OS X Mavericks Icon that says-Waiting... this has been there for 4 hours when I click on it, cancel donwload? or (pause grayed out) or the options. I have tried this 6 times. I used the app in the Mac App Store. thanks KJG43
The installer is over 5Gb's and could take many hours to download.
Check the download status in the App Store application. -
my apple id is not working when i sign in from my laptop it works but when i sign in from my iphone4 then its not working it gives the message of "your aapleid or password is incorrect"? how can i solve this problem please help
Hey nocillado,
Thanks for using Apple Support Communities.
It sounds like you have 2 things you want to address. These articles can help you use iCloud with your existing Apple ID.
Get help activating your iPhone
http://support.apple.com/kb/ts3424
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Using the same Apple ID for Store purchases and iCloud (recommended)
Have a nice day,
Mario -
Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!
On all shopping sites, or only some? What happens when you try?
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I have been trying to set up my mail on my new phone and keeps telling me its the wrong password and user name
Hello alize246,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Have a nice day,
Mario -
I have just tried to install the full version of Anthill to my iPod touch Gen 4. I get a message on the iPod saying "Anthill failed to install" and an error on the computer "OxE8000004". I already had Anthill Free installed so deleted it in case it was interferring with the new download. I can install other free apps but now can't even install Anthill Free. I have tried the 7 resolution steps advised by Apple and have totally run out of ideas as to what I can try next. I am using a new laptop since installing Anthill Free the first time and am now running Windows 7, otherwise everything else is the same. Any help would be sincerely appreciated. Thanks.
- Maybe here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
- Try redownloading the app directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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