Hello I have just bought light room five, done the download and it won't open because it doesn't recognise the user, help please

Hello

Thank you for your reply,  using a MacBook Pro which is up to date, on not that cloy as you can Work out, I bought from camera  electronic's in Perth Western Australia, I thought I was getting at desk and I got a card with numbers on, I put the numbers and it gave me A serial number and it said download White Room which I did, I went into downloads and clicked on it, it said I'm unable to recognise user, I tried five times and the sam, Kevin

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