Hello, I have paid the application ADOBE PREMIERE PRO CC, in Creative Cloud still shows "buy", where is the problem?

Hello, I have paid the application ADOBE PREMIERE PRO CC, in Creative Cloud still shows "buy", where is the problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Introduction to Adobe Premiere Pro CS6 | CS6 & Creative Cloud Feature Tour for Video | Adobe TV

    Product Manager Al Mooney provides an introduction to Adobe Premiere Pro CS6.
    http://adobe.ly/I5cU8d

    Can we edit on second or third monitor while on full screen mode?

  • The application Adobe Premiere Pro CC can't be opened  -1712

    Help!  Why can't I edit today?!!!

    That is a Mac OS error. See this page:
    http://www.thexlab.com/faqs/error-10810.html
    Begin by restarting your computer and starting no applications other than After Effects.

  • Hi my acrobat pro will not open, this is the error I get - "the application  Adobe acrobat pro can't open  -1712

    Hi my acrobat pro will not open, this is the error I get - "the application  Adobe acrobat pro can't open  -1712

    Hi Scott,
    1. What is the version of Acrobat and Operating System?
    2. Have you tried repairing the product? if not then Go to Help -> Repair Acrobat Installation.
    Regards,
    Anoop

  • When I run the program Adobe Premiere Pro CC I at once freezes the computer completely and to make it work I have to restart his, what do I do?

    When I run the program Adobe Premiere Pro CC I at once freezes the computer completely and to make it work I have to restart his, what do I do?

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

  • I have received the message "Adobe Premiere Pro CS6 Family has been successfully Installed and is re

    I have received the message "Adobe Premiere Pro CS6 Family has been successfully Installed and is ready to use." but I cannot find the program on my computer.

    Hi corinne.blake.1991
    Go to Control Panel -> Program and features -> See if the programs are listed there ...This is for Windows ...

  • Hanging application Adobe Premiere Pro.exe, version 1.5.0.0, hang module hu

    I do not know what to do, Premiere1.5 is freezing and I look at  Event Viewer at Application error and this is what I see.
    Hanging application Adobe Premiere Pro.exe, version 1.5.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    I assume that this app hang is a recent development. Is that correct? What has changed on your system, since it last ran well? Any new hardware, or software? Anything with VST plug-ins? Any trial of any Audio editing programs, or maybe Native Instruments? I do not have PrPro 1.5, so this might be different, but, as the program loads, there is a little line of text, below the Adobe Logo. It's small, and goes by pretty quickly. If you get that, look closely and try to see what the last line of text is, before the program hangs. It is likely that the last line will tell you what PrPro is trying to load. Might give you a clue. It could also be whatever the "next" .dll, or whatever, that is causing your problem. Still, you'll have some place to start looking. Unfortunately, the hungapp messages do not yield much useful data, if at all. Do you get a link on the Event Viewer's error message box? Sometimes, those links actually provide useful info, though not as often as I'd like.
    Good luck,
    Hunt

  • I can't download the Adobe Edge Reflow. The file's downloading is successfull but the file doesn't go to my Creative Cloud so I can't install the programme. I have already install the Photoshop CC and the Reflow Plug-in for Photoshop. May I ask help? :) T

    I can't download the Adobe Edge Reflow. The file's downloading is successfull but the file doesn't go to my Creative Cloud so I can't install the programme. I have already install the Photoshop CC and the Reflow Plug-in for Photoshop.

    Hello
    1. I am running on Windows 8.1
    2. When running the installer file from https://creative.adobe.com/products/download/reflow I get the following choice
    I click "OK" which doesn't do anything for me (CC is off).
    I turn CC on and run the installer again. I get the following window that within few settings disappears:
    Then - just for half a second it says "Launching Creative Cloud desktop" and then it brings CC to front, and that's all.
    RF still not there.
    3. I spoke ta support agent on the Adobe chat on Friday. He looked into my computer for an hour. Uninstalled After Effects (after failing to update it). For some reason all apps disappeared from the list. They then reappeared after he opened PS.
    This morning After Effects is still showing up in my system and is operational.
    Weird.
    4. At the end the agent suggested maybe Firewall is the problem here. Trying that out now.

  • I couldn't complete installation of Premiere pro trial at creative cloud

    I couldn't complete installation of Premiere pro trial at creative cloud, the error tittle is failure of proceedings (polish Niepowodzenie akt). How to solve the problem ?

  • Do the practiced Adobe Premiere Pros fear the last second PowerPoint glitch, or feel insulated from it?

    It is my fanciful idea that cheap editing programs may be more likely to make the inevitable hangs that professionals encounter when trying to do a Power Point presenation or other small public meeting, is Adobe more certain to ensure the video, other, content performs, plays, or is there an increased doubt as to whether presentations will play, owing to the (unthinkably intricate and highly woven) complexity Adobe Premiere requires, innately?
    This is a conversational question, but from camera-or-microphone-to-rock solid presentation dependability, like a public participation, what is the most rock solid, bulletproof, start to finish, imagine a VCR in factuality, how far have we (world) strayed from that rock solid, button press, certainty?  Thanks in advance,
    Mike
    Um, there is no Adobe Premiere Pro community? M.

    Huh?

  • ADOBE PREMIERE PRO CS4! BLACK SCREEN KEEPS SHOWING  ON START UP?

    Hi,
    Could somene please help me? This is my first time using adobe premiere pro and it keeps showing a black screen after I click new project? Also lots of the tools above will not let me click on them? I have used other video software before and have never had this problem. Please help

    Either:
    FAQ:Why can't I click any buttons?, otherwise: Please provide
    these details to help us help you.
    Cheers
    Eddie
    PremiereProPedia   (
    RSS feed)
    - Over 300 frequently answered questions
    - Over 250 free tutorials
    - Maintained by editors like
    you
    Forum FAQ

  • Use After Effects and Premiere Pro CS4 with Creative Cloud license

    I have a one-year license for Creative Cloud, but because I have a 32-bit version of Windows 7, I can't use After Effects and Premiere Pro. On the website I read that for users with a 32bit OS it is possible to use AE and PP CS4 with the CC license. But I can't find a way to download CS4 with my Creative Cloud account. Can anybody help me with this? Is it possible to download CS4 with a CC license?

    I have marked the remark in red. It says: "If you want to use the Windows XP supported After Effects or Adobe Premiere Pro, you have to download the CS-4-versions of the software with your Creative Cloud Membership. U can also use these versions with a 32-bit Windows Operating System."

  • Trouble with Adobe Acrobat Pro installation from Creative Cloud

    When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
    This is so aggravating; especially when Adobe is charging me for my membership every month.
    What gives? Can someone help with this?
    Brian

    Brian which operating system are you using?  Do you receive any specific errors during the installation process?  If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel.  Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
    Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html.  Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application.

  • Syncing audio to clips after making the cuts -Adobe premiere pro cs 5.5

    Hello Everyone,
    I am using adobe premeire pro cs 5.5. I have adobe prodution premium suite. I have completed my cuts with a bunch of clips in each sequence. None of them had audio, so I made all the cuts without the audio. Now I have got all the same files with audio in it. Is there a way to re-apply all the cuts I made to the files with the audio so that I can get the audio in the timeline corresponding to the clip?  I tried opening the same project and tried linking the the new files with audio, it didn't work. Please let me know.
    Thanks,
    VJ

    There's no automatic way to do this.  You'll have to Match Frame the clips into the Source Monitor, find the In/Out timecodes, then load the new clip with audio and go to those same timecodes to set In/Out points. and add just the audio to the sequence.

  • The file archive part of Adobe Premiere Pro CS6 is missing.  You need all parts in the same folder i

    While extracting Premierr Pro electronically downloaded image I am getting error as per the problem subject.
    Please assist to resolve this.

    what file(s) did you download?
    did you download directly from adobe.com, or indirectly from prodesigntools.com?
    and what is your os?

Maybe you are looking for