Hello! I have some questions about after-sale service

hello I've bought a Mac pro in my jurney of US last winter holiday.and I'm back to China now. Unfortunately,there are some problems of my Mac.Were and how
can I fix it?and need I pay for it? whitch standard I woud have the American's or the China's? appreciate! I'm looking forward to your reply!
                                                                                                                                                                                                             a China customers
PS:I lost the box of the Mac but I save the note on the box incloud the bar code

It may not be obvious but this site (Apple Support Communities) does not offer any official Apple product support. Your audience here is primarily other customers, & although Apple employees may respond to your questions, their advice is not warrantied to be accurate or complete.
That said, your warranty rights should be stated on a printed document that came with your Mac. You may also be able to find relevant info online by going to http://www.apple.com/choose-your-country/ & then selecting the country-specific http://www.apple.com/support/ page.

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