Hello, I need to deactivate my Adobe product that is installed on a computer that "Broke" and reinstall it on my new laptop. Redownload and reactivate it.??

Hello, I bought and installed Adobe Acrobat Pro on a laptop. Since windows crashed and as it was a single user license, I need to deactivate it and redownload it onto my new laptop.
Any pointers?
Thanks,

A single user license provides for having it installed and activated on two machines.
If you are unable to deactivate on the broken machine then you need to contact Adobe Support thru chat and ask them to reset your activations. If you do this before installing and activating on the new machine you can save yourself the problem of reactivating it.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
If you originally purchased a download thru Adobe then there might be a download link in your account online. There are other options as well.
Download and Installation Help -
https://helpx.adobe.com/download-install.html

Similar Messages

How can I deactivate Adobe apps that were installed on a computer that is no longer available?

How can I deactivate Adobe apps that were installed on a computer that is no longer available? I have a Creative Cloud membership, and I want to deactivate a device that is no longer available. I would have thought that there would be an option to deactivate all devices somewhere in My Account, but I can't find it.

Hi acornies,
There is no such option readily available under which you are able to deactivate the product on all the devices . As per the EULA , you are able to install the product on two machines only and once you try to have the product installed on a third machine that would provide you with an error message and an option to deactivate the products on all the previous installation .
So , if the machine that you would be installing the product onto is going to be your third machine , you will be getting an error message that you have reached your activation limit and there would be a button to click on continue to deactivate all the prev installation .
Please let me know if this works for you .
Regards,
Kartikay Sharma

I need to deactivate 4 Adobe products

Hello, sorry for my poor English, i am spanish. I have to format a computer that probably has a windows problem. Before I do that, i need to deactivate the four acrobat products i have installed. The four products are: Indesign, Dreamweaver and Photoshop CS6. The last one is Acrobat professional 11.
The Photoshop and the Indesign ones have enabled in the help menu the option Deactivate. That's ok.
But i have a problem with Acrobat 11 and Dreamweaver, i cant deactivate them cause the Dramweaver has the option "Deactivate" disabled, and the Acrobat professional has no option.
Please i need a quick solution to format that computer and reinstall the software in the same machine (changing the hard disk), in order to free the licenses.

Perdona, pero en las últimas semanas hemos tenido muchas preguntas escritas en inglés, a pesar que el encabezado de este foro está en español:
Por ello, quisiera que me explicaras qué te hizo pensar que estabas en un foro en inglés. La intención es tratar de evitar que futuros recién llegados a estos foros piensen lo mismo.

We have CS5 installed on a workstation, we have the products registered with Adobe. We are going to be replacing this workstation and reinstalling CS5 on the new workstation. Do I need to unregister the product in order to be able to reinstall it on a n

We have CS5 installed on a workstation, we have the products registered with Adobe. We are going to be replacing this workstation and reinstalling CS5 on a new workstation. Do I need to unregister the product to be able to install it on the new workstation. If so, how do I do this?
Thanks

you should deactivate (help>deactivate) that installation on the old workstation. then download and install on your new work station using your serial number. (ie, make sure you can find your serial number - if you need help with this, let us know.)
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I need to deactivate my adobe suite but do not have serial number and if I have another activation that is valid

I need to deactivate my adobe suite but do not have serial number and if I have another activation that is valid

Moving this discussion to the Downloading, Installing, Setting Up forum.
Beverages1993 you can find details on how to activate Adobe Creative titles at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

Hello, I need to authorize digital adobe (ID) so I can download a book but I get the following message "the account provider you entered is not associated with the item you are trying to open. Try again." what should I do? Thank

Hello, I need to authorize digital adobe (ID) so I can download a book but I get the following message "the account provider you entered is not associated with the item you are trying to open. Try again." what should I do?
Thank

This is the Adobe Reader forum; please ask in the Digital Editions forum.

Do i need to deactivate my CS5 programs before i install the CS6 upgrade?

Do i need to deactivate my CS5 programs before i install the CS6 upgrade?

that is correct.
all older versions of adobe products (except some versions of adobe acrobat) can not only be installed on the same computer but can be open and used at the same time. eg, i routinely have flash pro cc and flash pro cs6 open at that same time.

I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

contact adobe support and request an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html

How do i buy adobe photoshop cs3 already installed on my computer? All it needs is activation. Thanks!

how do i buy adobe photoshop cs3 already installed on my computer? All it needs is activation. Thanks!

You would have to find some third party vendor and take your chances there. Adobe does not sell older versions of their software.

How do I know what Adobe Acrobat License # is installed on my computer?

I need to deactivate some of our licesnes to install on new machines, some are in use, some are on machines thatr we no longer have. I need to figure out which ones are in use and can't find this on the computer or the ADBOBE self-help site.
THANKS!

Moved to Enterprise Deployment (Acrobat and Reader)
Do you have a volume license? Are you using a license server. It you are more than a couple of users, the volume license is not only cheaper but is easier to maintain in situations like this.

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

I have two copies of CS6 and I need to find out which serial number is installed on which computer. How do I find the serial number once it's installed on a computer?

I have two copies of CS6 and I need to find out which serial number is installed on which computer. How do I find the serial number once it's installed on a computer?

if they're pcs, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

Using Windows 8 and can't authorize my computer to upload apps and play music on my new laptop. What do I need to do to fix problem.

Using Windows 8 and can't authorize my computer to upload apps and play music on my new laptop. There is no "authorize computer" in a drop down menu as suggested in iTune store or its support page. What do I need to do to fix problem?

MY personal thinks to Radez29. Yes, it is now authorized. BUT, I have an obvious question and an obvious statement.
Question......why, in my many emails to/from Apple support, was this simple solution not given to me?
Statement.......Apple should consider "terminating" the present employees and hiring Radez29. He obviously knows a LOT more than the Apple support team.
AGAIN, my sincere thanks to Radez29 for this solution.
Ron

I need the full program to save to a disk or flash drive so i can install on a computer that doesn't have internet

can i save the full program to a disk or flash drive and install on a computer that doesn't have internet access

My apologies. I'm not sure what happened to my link. It should go to Adobe - Adobe Acrobat Reader Distribution

FAQ: How to deactivate an Adobe product, or My computer crashed, how do I install on a new one?

What is Activation?
When you purchase an Adobe product, your license allows you to install on two computers. To enforce this limit (and prevent others from using what you have paid for), your serial number comes with two Activations. Activation happens when you launch the product for the first time (it does not happen during the installation process). Your Adobe product contacts the Adobe activation servers and lets us know that you are using the product on a specific computer (using an anonymous, unique machine code). If you'd like to move your product to a new computer, simply uninstall the application, which lets you deactivate it from the computer.
I have already installed on two computers, and one of them crashed, what do I do?
Often you will find yourself in a situation that a computer has crashed and you had an activated Adobe product on that system. Depending on how much you use the Adobe product, this could be a major issue. If you have crashed your first computer and have not yet installed on a second, then there is nothing to worry about, simply install and use the product as normal. Obviously you can't uninstall and deactivate the product on the dead computer. At this point, you will have to contact our customer service department to have your activations cleared up from the back-end servers. This should be a very quick, painless process to accomplish. Simply call: 1-800-642-3623
More information
Please review: Adobe software activation

Hello Don,
I think there may be a misunderstanding on your part. The CDs that you receive as part of Developer Suite do not actually contain "updates" to a previously installed version of LabVIEW; they are stand-alone installers. Every quarterly shipment of the Developer Suite CDs contains the full version of LabVIEW, along with the included toolkits and other National Instruments software.
In other words, if you have any set of Developer Suite CDs, you can start a new install of LabVIEW et al. immediately. You don't need any so-called "original" CDs.
Good luck!
Mike N.

Hello, I need to deactivate my Adobe product that is installed on a computer that "Broke" and reinstall it on my new laptop. Redownload and reactivate it.??

Similar Messages

Maybe you are looking for