Hello. I updated my iPad yesterday and now, when I try to download a new book on my overdrive app, it closes the whole app and my book does not download. Any suggestions are appreciated.

Hello, after I upgraded to the new iOS 7.0 I can not download books I my overdrive app. Every time I try, it closes the app and the book does not download.
Any help with this is greatly appreciated.

I'm a librarian....this is what we got to help people. I haven't tried it yet myself.
Dear Library Partner,
Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help articlefor assistance. (Recommended)
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
We encourage you to share this information with your users via email, Facebook or Twitter.
We apologize for the inconvenience.
Regards,
OverDrive's Partner Services"

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