Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the

Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the internet. But I still get the error: "itunes could not contact the iphone software update server because you are not connected to the internet." I also connected via iTunes and authorized the computer, but still have the same issue. Really, all I need to do is completely wipe the phone and start from scratch for safety's sake.
Help?

Did you check your security software settings?
Third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software.

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Help! I can't delete my neighbors email from my iPhone 5 icloud account after I sold it to him after restoring it to factory settings. Now he's on my iCloud account and it cannot be deleted. Its impossible. help. It seems the first one cant get delete

Help Please, I sold my iphone 4 to my neighbor after I restored it to factory settings. I just bought a new iphone 5 and decided to check out the icloud "stuff' so that I can use 'find my iphone' because I have 2 kids. I went to check out my icloud on my imac and in the address bar put icloud.com then signed in, double clicked on mail went accounts then clicked on the gear in the right hand corner and there it was. My neighbor had his email in the icloud and there absolutely was no way to delete his info off of my new phone. I guess once the first person enters their info you absolutely cant get rid of it. you can get rid of aliases but just not the original one. WHY!! Is there any brilliant, wonderful,generous person out there that would know how to delete him from my account. The genius bar said that they've never seen this before. If someone can help I'm taking the info to the apple stores that I went to so that I can teach them how to do it. Of course, I will tell them who showed me. I give you my word.

As far as I know you can't delete the primary email address for an iCloud account. It's assigned when the account is created. But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password. Are you sure the account wasn't still on your phone when you gave it to him?
You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't. Make an appointment with the genius bar at a nearby Apple store and have them take a look at it. If necessary, they should be able to contact iCloud support for you.

Connecting a used iPhone with iTunes for the first time

When i bought my 5s end of last year i switched it on coming out of the box, without connecting it to iTunes. I started making back-ups to iCloud.
Now i want to connect it to iTunes to make a back-up, but iTunes thinks it's a new device and only proposes me either to restore an old back-up, or to start using the device "as new".
I'm afraid of losing everything chosing that last option, and the last back-up on my iMac must be one of my iPhone 4 so i wouldn't want that either.
Now how can i make a back-up with iTunes in that case?

not sure if you read what i wrote..
iTunes only proposes me to either restore an old back-up, or to start using the device "as new".
So it's not possible to click any backup button in this case

For the first time, I'm trying to use adobe premiere elements10 that came with my pc Windows 8. I created a single project, saved it but cannot open it. My pc shows the file I created but I get an error message that says this type file is not supported or

For the first time, I'm trying to use adobe premiere elements 10 that came with my pc Windows 8. I created a single project, saved it but cannot open it. My pc shows the file I created but I get an error message that says this type file is not supported or the codex is not installed. As a test, I created another very small project and get the same error message, when I try to open it. Pls give me a simple answer, a refund or a phone

mike frischenmeyer
What computer operating system is your Premiere Elements 10 running on? And, what video card/graphics card does that computer use?
Is this the first time you are using Premiere Elements 10 or have you worked with it before successfully? There is no easy solution until we
know the details and troubleshoot to determined what caused the problem.
1. Can you open a new project?
2. After you saved/closed the problem project, did you move, delete, or rename any of the files/folder that were related to the source media
for that project?
3. Please review the Adobe document on troubleshooting damaged projects.
Troubleshoot damaged projects | Adobe Premiere Elements
4. What are the steps that you are using to reopen this saved closed project.
a. File Menu/Open Project/Name of Project
b. Other
Please review and consider and then we can decide what next based on your further details and results..
Thank you.
ATR

TS3694 1015 ? I'm trying to update my iPhone 3 and get this error message. The phone belonged to my wife, and I'm trying to restore it to factory settings as new owner. Any ideas?

1015 ? I'm trying to update my iPhone 3 and get this error message. The phone belonged to my wife, and I'm trying to restore it to factory settings as new owner. Any ideas?

Before beginning the download, try temporarily disabling your antivirus, anti-adware, anti-spyware, and any other anti-whatever that is required with the secure OS your computer is running.

I can't move downloads onto my desktop nor can I move folders around desktop. Have been having trouble with iPhoto also. "Terminal" has shown up on my dock for the first time. I tried repairing using disk utilities.

I can't move downloads onto my desktop nor can I move folders around desktop. Have been having trouble with iPhoto also. "Terminal" has shown up on my dock for the first time. I tried repairing using disk utilities.Please Help!

I have the same issue-was there ever a solution that worked? Thanks.

Help! I've deleted my voice memos playlist on iTunes. How do I transfer my voice memos on my iPhone to iTunes for a second time?

Help! I've deleted my voice memos playlist on iTunes. How do I transfer my voice memos on my iPhone to iTunes for a second time?

You need to have the latest version of iTunes on the computer, version 11.1.3 to be able to handle syncing a newer phone with iOS 7. The iTunes on the iPhone has nothing to do with syncing and is installed by the iOS.
Go to iTunes on the computer, click on Help, Check for updates to update iTunes on the computer, or go to to www.apple.com/itunes/download and download and install the latest version of iTunes to correct your problem.

HT2499 I bought my MacBook Pro in Aug 2011 - this is the first time I'm trying to watch a DVD on it - I hear the sound but can't see the video - how do I fix this???

I bought my MacBook Pro in Aug 2011 - this is the first time I'm trying to watch a DVD on it - I hear the sound but can't see the video - how do I fix this???

what application are you using to watch the DVD?
is it a burned dvd?

I just got it on tuesday and this is the first time I've tried to charge it.

I just bought it on tuesday. This is the first time I've tried to charge it. It says it's not plugged in.

You haven't said how you are trying to charge your iPad. But if you answer above indicates you are using the supplied 10W wall charger and it is not charging, you may have a defective charger. If you are near an Apple Store, go there and get a replacement.

I can't access iCloud, i keep getting a message to try again later. This is the first time i have tried to log into icloud. I know my account is working, i want to access it from my macbook. I think its looking for my old icloud email, what to do?

I can't access iCloud, i keep getting a message to try again later. This is the first time i have tried to log into icloud. I know my account is working, i want to access it from my macbook. I think its looking for my old icloud email, what to do? I have a working apple id, i dont understand, could it be linked to an old account iD?

Hi smccarrison,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting signing into iCloud:
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
All the best,
Jeremy

HT3702 Trying to retrieve money back to my account from a app that said it my swipe didn't go through the first time so i tried it again the second time and now im getting billed twice for that app call BADOO!

I wanted to know about getting charged on my account of 12.80 9/14/2012 Badoo app. When purchasing the app i purchased it twice on accident due to the fact the first time i did it the app didn't allow me to saying it was some type of error. BUT i got charged twice even though i didn't allow me to purchase the app the first time around. It showed up on my bill as being charged twice then later credited the 12.80 back to my account for the time it didn't go through. I recently been charged for that app like earlier started 9/14/12. I do not want no month to month renewal or contract with Badoo. All i want is my 12.80 credited back to my account.
Thank you,
Patrick Harrell

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

For the 1st time I am trying to send an iPhoto by email but get an error message "combinations of username and password not recognised" I use the same details to log on to my Sky Mail (yahoo mail ) account . Any ideas?

For the 1st time I am trying to send an iphoto by e-mail but get the error message " combination of username and password not recognised by the server" I use Sky Mail ( yahoo mail) and input the same username and password that I access Sky Mail - have retried many times. Predictably the Sky help desk have no idea. Can anyone help please?

I regret that you're having trouble setting up your email, corbad! You're on the right track with your incoming email address. You might also try incoming.verizon.net or incoming.yahoo.verizon.net as possible alternatives, and 995 as the port number. Please let me know how that goes!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

How to use different xsl's for user first time logon in OAM

Hi,
We have a requirement to use different stylesheets (xsls) for employees and customers in OAM. How we can configure different XSLs for user first time logon to OAM (i.e for change password and configuring challenge and responses).
Any pointers on this is appreciated.
Thanks in advance..
Srikanth

XSLs displayed are controlled by the StyleCookie. So if you can set the value of this cookie to be different front customers and employees, they will see different styles.
You can do this in various locations -> from the web server, from the url, custom plugins, etc....
-Raj

TS3354 This cannot be played in HD on this computer. hi, this is the FIRST time i have had this question ever, high def always works , i downloaded one only a week ago, and updated my itunes today. but it still will not allow it.movies own work fine still

i tried to download a movie from itunes store just few minutes ago, it told me "This cannot be played in HD on this computer.
rather insane as I have recently purchased HD films with no issues or concerns at all. I have also updated to the most recent itunes software, yet it still gives me this same error message. and also all movies that i oiwn in HD do work without any problems. I read as much i could but its still giving me this message when i attempt to download. it only gives me the option to get the standard definition version of the film. which is not what I want. Any help on this please? thanks!.

After I reformatted my Window 7 machine I'm getting this error too. I deauthorized all my devices and started fresh with my newly reformatted PC thinking that would solve the issue but no go...
Any insight?

We have a 3rd generation iPod nano which we have forgotten the password to. How do I reset it to factory settings so I can sync it with our iMac and iTunes?

How do I reset our iPod nano 3rd generation to factory specs so we can sync it to our iMac and iTunes? We have forgotten the password and have given up on the guessing game after too many attempts. I have been through the support, tried trouble shooting, but it doesn't seem to sink in... What is the "simple" way to get our nano back for a new set up?

I should add that I have tried the online on how to restore but it says it has to be through iTunes and iTunes doesn't even recognize the iPod at this point. The iPod is an iPod 2 classic I believe.

Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the

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