Hello, let me kindly ask for your asistance , my country is Georgia (located near black sea cost).in my country ALTA store sales apple items that are systematicly failed.i'm incured customer.what can i do? i paid for it 1400 georgian Gel,
HEEEEEELPPPPPP PLEAASSSSSSSS
If you are referring to problems with an iPhone, Apple has not released the iPhone in Georgia. You therefore purchased an iPhone that was brought into your country without approval from some other country and sold by an unauthorized reseller. There is therefore nothing Apple can do so help you. You will need to get your reseller to try and address the problem since there is no authorized service available to you in Georgia.
If you have some other Apple product, please let us know what product you are having problems with and as "laundry bleach" said, we may be able to direct you to helpful resources.
Regards.
Similar Messages
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the ALTA store harms the brand name of the APPLE in my country.help me pleas...the didn't neither manag my iphone nor give me new one.they even did'n give me my broken iphone .
this iphone by which i am now connected to you is my sisters iphone....i need your help...pleas..Apple has not released the iPhone in Georgia. You therefore purchased an iPhone that was brought into your country without approval from some other country and sold by an unauthorized reseller. There is therefore nothing Apple can do so help you, and other than providing some basic troubleshooting susggestions, nothing any of us can do to help you either. You will need to get your reseller to try and address the problem since there is no authorized service available to you in Georgia.
Regards. -
I have two songs I downloaded that are not the songs I wanted. What can I do to correct it?
I have two songs I downloaded that are not the songs I wanted. What can I do to correct it?
Delet more content from your iphone or update via itunes on your computer.
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I recently have downloaded a few new albums from iTunes. However, after I have listened to them, I realize there are some "blank spots" in the recordings... not sure why. Can I "re-download" the album/music again with paying again?
Thanks!The advice you provided me helped download songs from the album that failed to download the first time. However, there are songs that I originally downloaded that have blank spots in the song... How can I re-download songs that have already been downloaded so they are "clean" .. i.e. the play straight through without blank spots in them. Can I do this without re-paying?
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Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? I had a trial version of LR, downloaded the Cloud, every other program works, including trials, but Lightroom does not. Any ideas how I can get it to work?
Creative Cloud applications ask for serial number
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I tried several times to download pages that I already pay for and it says that there was an error in the installation , what can I do
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading.
- Third party download managers can cause problems when downloading apps.
I see v10.7.4 in your profile but make absolutely sure that's correct because the minimum requirements for Pages is v10.7.4 according to the Pages Information panel at the App Store.
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac. -
Hi, I have an iPod touch 2G with an iOS of 4.2.1 and there are no updates available for my device, I want to download an older version of iBooks that is compatible with my device. Pls what can I do?
- The 2G iPod can only go as high as iOS 4.2.1. It does not have the hardware to support a higher iOS version.
- Your only way is if you have the version that was compatible on your computer such as in the recycle bin/trash or in a computer file backup. In that case delete the current version that is in your iTunes App library and replace it with the older version. Then sync.
- You can only download the current version from the App store. -
There are no icons of the apps i downloaded. I mean, I used them for a while, then my iPod died, I charged it a little, then turned it on, and saw blanks instead of apps. They work pretty fine, but there are no icons, just white rectangles. What can I do?
- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- If still problem restore the iPOd via iTunes on your computer. First from backup and if problem persists restore to factory defaults/new iPod. -
I'm having a huge issue with itunes locating my missing files..and it's too many for me to locate 1 by 1..It says I'm missing over 3,000 songs and They are all in my music folder..What can I do to fix this issue? I've looked at all the tutorials on youtube and none of it works. I recently got a new computer and I Back-Up all my music and itunes playlist and I import it on my new computer with the new itunes and I go to play a few songs, it says I'm missing them I locate a few but it's still like 3,000 missing and again they are all on the computer and in one folder..Please Help !
I did that and nothing changed half my songs still have examination marks beside them
I also just tried dragging my folder of music int he playlist and it duplicated all of my songs? My playlist was at 5k now it's at 10k becuz of 3 duplicates of songs. Is there a way to delete multiple duplicate files? -
I'm trying to setup my new iphone and the Apple ID it asks for is my friends old Apple ID that she no longer has access to. How can I fix this so I can use my new phone? The first step asks for my iCloud info but then asks for my friends after I agree to the terms.
The iPhone is new, has never been used. When asked if I want to set it up as a new phone, restore from an iTunes backup, or my iCloud backup I selected iCloud. It then askes for me to sign in with my Apple ID, I then agree to the terms, then it asks for me to sign into my friends Apple ID. She and I have used each other's computers in the past so I assume this is where her information is coming from. The problem is she no longer had that email or Apple ID and has no way of gaining access to it and therefor I am unable to proceed.
I suppose my question is, how can I remove her information from mine so I can setup my new phone using iCloud. Also, I have already checked my Apple ID online and nowhere on my account is her information listed. -
my iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?
It won't pass 10.3.
What does this mean?
I figured it out. Thanks!!!
What did you figure out? How about posting how you resolved it? -
But when I de-authorise and then re-authorise it says it's already authorised and then the same window pops up saying "It can't be synced because this computer is no longer authorised for purchased items that are on this iPad.
Battled all day.
Removed the SC folder,
Checked iTunes log in is correct.
Checked Itunes is the same country.
Restarted both devices.
Tried different usb ports
Any ideas?I found the solution to this problem
the apple service helped me actually
the best and the esiest way is to solve this problem :
create a new account (as an administator recomended)
Bonjour servises must be enabled ( go to control panel > administartive tools> sevices> Bounjour services (change the category to large icons if you dont see administartive tools )
install itunes
sign in
authorize
SYNC
it must sync normally
but if the meesage pops up that points on a particular items that could not be synced ( to ur itunes because you are not authorized for this items ) REMOVE THEM
creating a new user account shows the items wich dont let you sync your iPhone
after you REMOVE those **** items that were not authorised , you can go to your old user account and SYNC it as old kind time
was having this problem 2 weeks , and nothing helped except this was. not deleting the SC Info folder, now copying apple folder to some other mobile divce folder
REMEMBER the problem is in your iPhone , it is about the items that are in your iPhone
Thanks to Apple service
for anyone who needs othe heple you r welcome to ask
will hepl you with a pleassure cause i know how I felt this days:) -
Update in my Mac App Store. It is Angry Birds for Mac. Not my app and the Apple ID that it is registered to is not mine. Can't Delete it. Any ideas
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove may not be the one named in the update notice. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
Hello, I have a macbook air Mac OS 10.10.1 I download java because i need to use Facebook video chat, I already had java. now the computer is telling me overtime i start my computer that i need to download a java complement. what can i do?
Hi AnibalG,
Thanks for the question. Based on what you stated, it seems like you need to download Java. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Java for OS X 2014-001
Thanks for using Apple Support Communities.
Cheers,
Mario -
the ipad'osby media pro' could not be synced because this computer is not authourised for purchased item that are on this ipad.how can i solve this proble,i've authourised it several times
Hello, osbybass.
Thank you for the question. This alert can mean that iTunes is recognizing applications on the iPad purchased by another Apple ID. If anyone in your household has an Apple ID, try authorizing the computer with their Apple ID and attempt to sync. If you are still experiencing issues, go through the troubleshooting steps in the attached article.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Cheers,
Jason H.
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