Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? Any ideas how I can get it to work?
Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? I had a trial version of LR, downloaded the Cloud, every other program works, including trials, but Lightroom does not. Any ideas how I can get it to work?
Creative Cloud applications ask for serial number
Similar Messages
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App keeps asking for serial number (which I don't have)
I've downloaded my app (Audition) that my company already purchased for me. The app keeps asking for my serial number (which I don't have). When I'm logged into Creative Cloud, Audition appears in my account. What gives?
Hi Ratandeep Arora
I followed the instructions, made the changes suggested, and it's still asking me for a serial number.
I can't use my app that we paid for. Very frustrating.
Zack -
I bought it from Creative Cloud pricing and membership plans | Adobe Creative Cloud
What do I do?Hi Cecilia,
If the steps mentioned by Ned doesn't work then kindly contact Adobe support as I didn't see any subscription under the Adobe ID you are signed in.
Click here to contact: http://helpx.adobe.com/contact.html
-Ankit -
Photoshop CC asking for serial number which I do not have. [was: SOS Help please!!!]
SOS
Help please,
I bought an annual subscription to Photoshop,month, worked fine ,now took the payment for the second month,but to enter the program I can't - the program asks for a serial number which I nikogda not received and personally ID just anywhere is not specified serial number ,how to be tell me?????Try Creative Cloud applications ask for serial number
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Asking for serial number where i don't have one.
I've purchased month-to-month plan and now they asking me to renew my subscription, however when i tried to do so, they're asking for a serial number!
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Cc lightroom trouble asking for serial number
I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.
Hi Kirstygem,
If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
Lightroom 3 asks for serial number launching in non-admin account
Updated kb For LR5 : Preference and other file locations in Lightroom 5
Do let us know if this worked for you or not .
Cheers,
Kartikay Sharma -
I have just updated my Iphone 4 and now I can't get into it as it is asking for a passcode which I don't have. Can anyone help?
Did you get this device 2nd hand?
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I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2 files ?
The Canon 5D Mk 111 was supported from LR 4.1, see the link below. Just update LR to the latest version. See link below
Camera Raw plug-in | Supported cameras
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh -
I can't open any 60p .mov files in quicktime or FCP5. Sometimes in QT the audio plays but not the video. Footage was shot on a JVC GY HM150 which is supposed to record in native fcp format. Any ideas how I can open these files successfully?
Get ClipWrap2 and convert to an editable format for your version of FCP5.
Probably DVCProHD will work
x -
Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very muchYou can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran? -
hey guys i just wanna ask you if you know any way how to recover pics deleted from my camera rol and photo stream, i deleted accidentally without backing it up on icloud, any ideas how i can get it back
If you deleted them from both PhotoStream and the camera roll, and you don't otherwise have them backed up, they're gone.
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Lightroom 3 asks for serial number launching in non-admin account
The following information was provided by Carey Burgess (Adobe Employee):
Does Lightroom 3 launch and work fine in an admin account, but when you launch the application in a standard (i.e. non-admin) account it asks for a serial number?
If so, then it is likely due to a file permissions issue either in the original (admin) account or with the standard account.
(Although you need administrator access to install Lightroom, and you do need proper access permissions to your photos, you should be able to run Lightroom without issue in a standard user account.)
Lightroom 3 stores registration data (the serial number) in a file called Lightroom 3.0 Registration, which is stored by default in one of these locations:
* Mac OS: /Library/Application Support/Adobe/Lightroom
* Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Lightroom
* Windows 7/Vista: C:\ProgramData\Adobe\Lightroom
- Check for the registration file in the appropriate location for your system.
If the file does not exist in that location, then ensure you are logged in with the admin account (the one where Lightroom doesn't prompt for a serial number) and check the user-specific location instead:
* Mac OS: /Users/YOUR USER NAME/Library/Application Support/Adobe/Lightroom
* Windows XP: C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Lightroom
* Windows 7/Vista: C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Lightroom
If the file exists in the user-specific location instead, then I would suggest that you ensure that you have quit Lightroom, and then move the registration file from the user location to the default system-wide location. Lightroom should now no longer prompt for serial number when you open it from a non-admin account.
If the registration file did (or now does) exist in the default system-wide location, but you are still being prompted to enter a serial number when opening Lightroom in a standard user account, then that account does not have sufficient access permission to the registration file.
To resolve this aspect, there are two possible solutions (the first being the recommended solution):
1. Change the access permissions on the Lightroom folder that contains the registration file to grant "Read" access for the standard user account. (You can do this for each account individually, or you can use a broader group like Everyone.)
For more information about changing permissions, see one of these articles:
* Windows XP: http://support.microsoft.com/kb/308419#4
* Windows Vista/Windows 7: http://windows.microsoft.com/en-us/windows7/What-are-permissions
* Mac OS: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8342.html
2. Copy the registration file from the system-wide location to the user-specific location for the standard user account. (You would need to repeat this step for each standard user that needs access to Lightroom.)
Reply here if these steps do not resolve your issue, or if you have any questions.Months ago, I had a routine clearout of old software boxes etc and chucked out my Lightroom 1.0 box. A couple of weeks ago I reinstalled Lion on my mac to find that I cannot register Lightroom. I have the 3.0 upgrade serial, the 2.0 upgrade serial, but the 1.0 was on the box..
I followed the instructions above to find the files in crashplan form before the fomat that hold the registration details. I have tried placing them in the location described, but it doesn't seem to work.
The serials (or something) are in the file, but given in the string that is difficult to decipher - and doesn't work in the registration screen, wrong size and a mix of letters and numbers rather than just numbers as my 3.0 serial is.
Any suggestions for what I could do? Could I send the strings in to Adobe to be deciphered? Perhaps move files around a bit more?
Thanks in advance,
Rog. -
I paid for CC and have been using PS. However, I can't get to LR. It says I need a serial Number. I contacted Adobe and they said that is not the case. Then I got cut off. Any fix?
If you paid for CC-full-suite or CC-Photography-Plan then you should have a CC-licensed version of LR available, but only if you uninstall the serial-number-licensed LR you apparently have, now. At least try that, uninstall LR 5, log out of the CC app using Gear / Preferences / Account / Sign-Out, reboot, log back into the CC app, and see if LR is one of the items listed.
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Lightroom keeps asks for serial number
Although payment has gone through and Photoshop has installed correctly, when I open my Adobe Manager on the Mac it says Lightroom is up to date (cannot Download), although if I click into the Lightroom icon on my desktop it requires serial number.
I have checked payment/ plan/ money gone through/ logged out, logged in/ restarted computer/ updated computer and cannot win with it. The other day I waited for 1hr 54minutes on adobe hotline and in the end gave up- Please anyone I desperately need to download Lightroom so I can edit some pics- Please helpHi,
You may want to search the forum for like problems. I assume you are using the CC version and you have a trial version installed, so have a look at this thread:
http://forums.adobe.com/message/6197999#6197999 -
Purchased and registered lightroom, now asking for serial number on startup
I purchased Adobe Lightroom 3 several weeks ago, and have used it without hassle since. However, today when I tried to use it, it told me I had four days left on my trial period and prompted me to enter or buy a serial number. Why is this happening when I already entered the serial code when I first bought it, and why can't I find my serial number in my purchases to re-enter it?
Hi,
Please get in touch with our support team for help in retrieving your serial number:
Contact Adobe Support
On the support page, select "I cant find my serial number" in the first dropdown menu.
In the second dropdown, select "My product isn't registered.."
You will then have an option to chat with a support representative. You can also call support by using the phone numbers mentioned on this page.
Thanks
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