Hello, my creative cloud says always its offline. how can i fix it please? w7 64bit

how can i fix it please? w7 64bit
internet work of course.
usually when i check creative cloud it simply says offline, and neither ask if continue offline. just offline.
thanks for help anyone.
riky

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

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