Hello.  My Ipad has a blue screen, and I cannot reset because it is passcode-locked.

Hello.  My Ipad has a blue screen, and I cannot reset because it is passcode-locked.

Force iPad into Recovery Mode (Step by Step)
1. Hold Sleep/Wake button down and slide to turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
On Computer
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...

Similar Messages

  • HT4061 my ipad has a blue screen and wont start up...

    When i try to reboot the apple icon flashes once and then goes away.  i restored it to factory setting but still can't get a picture

    Take it into your local apple store and have them take a look at it.

  • My iPad has a blue screen  What's wrong with it

    My iPad has a blues screen what's wrong ?

    Hold the home and power button down until it restarts. If it continues, restore it. If it continues and only happens in one app, contact the developer or update the app if it has any updates. If it happens with not just one app, reserve an appointment at your local Apple Store and have it replaced. http://www.apple.com/retail/geniusbar/

  • Ipad air getting blue screen and restarting

    after upgrading to ios8 my ipad is getting blue screen and restarting frequently. I restored my ipad from itunes and configured as new, still same issue.

    Hello harichikka,
    Thanks for using Apple Support Communities.
    Since you have already restored your iPad as new, but you're still experiencing this blue screen and restarts, the next step would be to ensure your iPad is up to date, and contact Apple.
    iOS: Device unexpectedly restarts, displays Apple logo, or powers off
    Cheers,
    Alex H.

  • My ipad showed a blue screen and shut down.

    My ipad showed a blue screen and shut down.  I cannot restart it.  A soft restart did not work.  I tried connecting to iTunes on the PC but it did not detect the device

    Did you try resetting the iPad?
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears- let go of the buttons.
    If that doesn't do anything, try this for the issue with iTunes not seeing the iPad.
    iOS: Device not recognized in iTunes for Windows - Support - Apple

  • TS3274 my ipad has a black screen and the apple logo and won't do anything else. I have tried to reset it but to no avail.

    My ipad has a black screen and the apple logo and won't do anything else. I have tried to reset to no avail.

    Try and force iPad into Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • HT1688 my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

    my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

    Hard Reset: HOld the home button and the sleep/wake button of your iPhone for about 10 to 15 seconds at the same time. Holding down both buttons at the same time  till you see the apple appear

  • My ipad has a black screen and won't start, any ideas?

    My Ipad 1 has a black screen and won't start, any ideas?  It is charged.

    If Paul's advice doesn't work try this.
    Hold down on the sleep button AND the home button at the same time for about 10 seconds until the Apple logo appears on the screen - ignore the red slider - let go of the buttons and let the iPad restart.
    BTW ...In order to start up under normal circumstances you only need to hold down on the sleep button for a couple of seconds or so until the Apple logo appears on the screen.

  • Mac at Start up has a funny screen and you cannot use

    It will not start up and it has a fuzzy screen and will go black sceen after

    Try resetting SMC and NVRAP and then reboot.
    http://support.apple.com/kb/HT3964
    http://support.apple.com/kb/PH4405
    Try booting the Recovery Partition.  Power off, boot and then hold down the Command and R keys.  Is the screen still black?  If so it is not a software problem so take it in for diagnosis and repairs.  Make a Genius Bar reservation http://www.apple.com/retail/geniusbar/ or find an Apple Authorized Service Provider https://locate.apple.com/country .
    If you are running Mavericks try upgrading to 10.9.2.  It has a fix for black screen problems.

  • Ipad Crashes with blue screen and now wont turn on

    After updating the ios 8.2.1 any app I would use, a blue screen would come up covering the whole screen then crash, I would have to restart, and do the whole thing all over again. I then thought to try to reset all settings but as soon as I opened the Settings app, the blue screen would come up and I would have to restart the ipad again. And now after many attempts my ipad will now not switch on. I can't connect it to the PC, nothing appears. And nothing happens when charging it.

    Hi there iroam_soljah,
    I understand that your iPad is not responding when you attempt to power it up or charge it. You will want to use the following article for information on how to address this issue:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    http://support.apple.com/en-us/HT201412
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • My iphone 6 has an enlarged screen and I cannot use it or log off to reboot.  I have tried suggestions nothing works

    My iPhone 6 has an enlarged scrren.  I cannot use it or turn it off.  I have tiried everything I used to do when this happened with my 4S but nothing is working.  Please HELP!

    Hi there chachcat12,
    It sounds like you may have the Zoom feature enabled. Take a look at the article below for information on how to disable it. 
    iOS: Home screen icons are magnified or large
    -Griff W. 

  • My touch has a white screen and i cannot shut it down

    I have a blank white screen and cannot power it down.  When I connect it to my computer it doesn't recognize that i plugged it in.  please help

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My ipad has a black screen and the power button is not working. Help!

    This is the second time my ipad screen has gone black. The power button is not working. I reset the ipad about two weeks ago  when this happened. However, this time I am not able to get itunes to recognize the device. It keeps asking to respond from the ipad (obviously with a black screen that isn't going to happen). Im not sure what to try next...thoughts?

    Have you tried to give it a reset?
    Reset
    Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot. No data will be lost.

  • My iPod has a blue screen and won't respond to anything. Help?

    My iPod touch just stopped working after I tried to retweet something on my Twitter app, and the entire screen turned blue. Now it won't turn off or respond to being plugged into the computer. My home button has been stuck in for a couple months, so I'm not able to hold down the home button and the sleep/wake button. Any advice?

    - Try as yuo can with the bad Home button
    iOS: Not responding or does not turn on
    When it says place the iPod in recovery mode, use this program instead:
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful, let the battery fully drain. After charging for at least an hour try the article again.
    - If still problem that indicates a hardware problem and an appointment at the genius Bar of an Apple store is in order.

  • My Macbook air (only 2 months old) has a black screen and I cannot see to get signed on, the keyboard seems to be on as I can see via having put on the Caps key which lights up and also the power cable when connected is at green how do I fix this?

    I have been faced with a Black screen this morning when I have gone to sign in/open my Macbook air this morning.  I can see that the keyboard seems to be on as the caps key when pressed is lighting up as is my charger cable link, however have noticed that the apple logo is not lit up.  Any thoughts?

    Try resetting SMC and NVRAP and then reboot.
    http://support.apple.com/kb/HT3964
    http://support.apple.com/kb/PH4405
    Try booting the Recovery Partition.  Power off, boot and then hold down the Command and R keys.  Is the screen still black?  If so it is not a software problem so take it in for diagnosis and repairs.  Make a Genius Bar reservation http://www.apple.com/retail/geniusbar/ or find an Apple Authorized Service Provider https://locate.apple.com/country .
    If you are running Mavericks try upgrading to 10.9.2.  It has a fix for black screen problems.

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