Hello, VerizonWireless?

Regarding an account issue:
I finally got through on an On-line Chat and received a very nice response that I would have to call directly to get the issue resolved.
I spoke with someone who said he could not help me, and transferred me to another department.
The fellow in that department said he could not help me, further stating that I should have not been transferred to his department and asked that I hold to be transferred to yet another department.
On that transfer -- "Please press x to be connected to y" the call was abruptly terminated.
I called Customer Service back again.  After the usual "Please press such-and-such number," a pleasant-sounding person asked how she could assist.
I amusingly asked she not hang up on me, letting her know of my previous call, and proceeded again to explain the issue.
She asked that I please hold while she looks up the information.
I've now been on hold for 25 minutes. The line is still active. I'm just on hold.
I'm tempted to hand up and call back, but the person sounded very helpful and I don't want to lose my place in the queue again.
I'd also be happy to simply e-mail the account services department and let them get back to me, but it appears there is no way to do that.
Or is there? Anyone know of a valid account services customer service e-mail address?
It states that I can use social media. Social media for an account services question?
Beep. My call! Argh. I got disconnected again!
Hello, VerizonWireless?

I'm back on the phone again with a support representative, on hold now while she researches the issue ...
Discussing the issue ...
Yes!!! A friendly, helpful human who didn't cut me off and was very helpful!
I forgot to get her name, but VerizonWireless look up my record: She deserves a raise!
VerizonWireless -- Lessons learned, if you care:
In terms of billable hours for both you and me, this could have been a lot more efficient.
I should be able to access more information on-line; I should be able to simply securely e-mail the issue and have you get back to me with the information; I shouldn't have had to use the time of so many support people and get repeatedly disconnected just to resolve a relatively simple matter; ...
The humans I spoke with were very pleasant, though.

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    -Dcom.sun.aas.configName=server-config
    -Dcom.sun.aas.configRoot=C:/Program Files/glassfish-v2/config
    -Dcom.sun.aas.defaultLogFile=C:/Program Files/glassfish-v2/domains/domain1/logs/server.log
    -Dcom.sun.aas.domainName=domain1
    -Dcom.sun.aas.installRoot=C:/Program Files/glassfish-v2
    -Dcom.sun.aas.instanceName=server
    -Dcom.sun.aas.processLauncher=SE
    -Dcom.sun.aas.promptForIdentity=true
    -Dcom.sun.enterprise.config.config_environment_factory_class=com.sun.enterprise.config.serverbeans.AppserverConfigEnvironmentFactory
    -Dcom.sun.enterprise.overrideablejavaxpackages=javax.help,javax.portlet
    -Dcom.sun.enterprise.taglibs=appserv-jstl.jar,jsf-impl.jar
    -Dcom.sun.enterprise.taglisteners=jsf-impl.jar
    -Dcom.sun.updatecenter.home=C:/Program Files/glassfish-v2/updatecenter
    -Ddomain.name=domain1
    -Dhttp.nonProxyHosts=1*|prdits.tatasteel.co.in*|prd.tatasteel.co.in*|myportal.tatasteel.co.in*|<local>*|localhost|127.0.0.1|WAGONTRACKER
    -Dhttp.proxyHost=151.0.1.128
    -Dhttp.proxyPort=3128
    -Dhttps.proxyHost=151.0.1.128
    -Dhttps.proxyPort=3128
    -Djava.endorsed.dirs=C:/Program Files/glassfish-v2/lib/endorsed
    -Djava.ext.dirs=C:/Sun/SDK/jdk/lib/ext;C:/Sun/SDK/jdk/jre/lib/ext;C:/Program Files/glassfish-v2/domains/domain1/lib/ext;C:/Program Files/glassfish-v2/javadb/lib
    -Djava.library.path=C:\Program Files\glassfish-v2\lib;C:\Program Files\glassfish-v2\lib;C:\Program Files\glassfish-v2\bin;C:\Program Files\glassfish-v2\lib
    -Djava.security.auth.login.config=C:/Program Files/glassfish-v2/domains/domain1/config/login.conf
    -Djava.security.policy=C:/Program Files/glassfish-v2/domains/domain1/config/server.policy
    -Djava.util.logging.manager=com.sun.enterprise.server.logging.ServerLogManager
    -Djavax.management.builder.initial=com.sun.enterprise.admin.server.core.jmx.AppServerMBeanServerBuilder
    -Djavax.net.ssl.keyStore=C:/Program Files/glassfish-v2/domains/domain1/config/keystore.jks
    -Djavax.net.ssl.trustStore=C:/Program Files/glassfish-v2/domains/domain1/config/cacerts.jks
    -Djdbc.drivers=org.apache.derby.jdbc.ClientDriver
    -Djmx.invoke.getters=true
    -Dsun.rmi.dgc.client.gcInterval=3600000
    -Dsun.rmi.dgc.server.gcInterval=3600000
    -client
    -XX:+UnlockDiagnosticVMOptions
    -XX:MaxPermSize=192m
    -Xmx512m
    -XX:NewRatio=2
    -XX:+LogVMOutput
    -XX:LogFile=C:/Program Files/glassfish-v2/domains/domain1/logs/jvm.log
    -cp
    C:/Program Files/glassfish-v2/lib/jhall.jar;C:\Program Files\glassfish-v2\lib\appserv-launch.jar
    com.sun.enterprise.server.PELaunch
    start
    Starting Sun Java System Application Server 9.1 (build b58g-fcs) ...
    MBeanServer started: com.sun.enterprise.interceptor.DynamicInterceptor
    CORE5098: AS Socket Service Initialization has been completed.
    CORE5076: Using [Java HotSpot(TM) Client VM, Version 1.6.0_03] from [Sun Microsystems Inc.]
    SEC1002: Security Manager is OFF.
    C:/Program Files/glassfish-v2/domains/domain1/config/.__com_sun_appserv_pid
    ADM0001:SunoneInterceptor is now enabled
    SEC1143: Loading policy provider com.sun.enterprise.security.provider.PolicyWrapper.
    WEB0114: SSO is disabled in virtual server [server]
    WEB0114: SSO is disabled in virtual server [__asadmin]
    ADM1079: Initialization of AMX MBeans started
    ADM1504: Here is the JMXServiceURL for the Standard JMXConnectorServer: [service:jmx:rmi:///jndi/rmi://WAGONTRACKER:8686/jmxrmi]. This is where the remote administrative clients should connect using the standard JMX connectors
    ADM1506: Status of Standard JMX Connector: Active = [true]
    autoDeployment status dir missing, creating a new one
    [AutoDeploy] Selecting file C:\Program Files\glassfish-v2\lib\install\applications\MEjbApp.ear for autodeployment.
    deployed with moduleid = MEjbApp
    [AutoDeploy] Successfully autodeployed : C:\Program Files\glassfish-v2\lib\install\applications\MEjbApp.ear.
    [AutoDeploy] Selecting file C:\Program Files\glassfish-v2\lib\install\applications\__ejb_container_timer_app.ear for autodeployment.
    deployed with moduleid = __ejb_container_timer_app
    [AutoDeploy] Successfully autodeployed : C:\Program Files\glassfish-v2\lib\install\applications\__ejb_container_timer_app.ear.
    [AutoDeploy] Selecting file C:\Program Files\glassfish-v2\lib\install\applications\__JWSappclients.ear for autodeployment.
    deployed with moduleid = __JWSappclients
    [AutoDeploy] Successfully autodeployed : C:\Program Files\glassfish-v2\lib\install\applications\__JWSappclients.ear.
    WEB0302: Starting Sun-Java-System/Application-Server.
    JBIFW0010: JBI framework ready to accept requests.
    No Principals mapped to Role [noaccess].
    WEB0712: Starting Sun-Java-System/Application-Server HTTP/1.1 on 8080
    WEB0712: Starting Sun-Java-System/Application-Server HTTP/1.1 on 8181
    WEB0712: Starting Sun-Java-System/Application-Server HTTP/1.1 on 4848
    SMGT0007: Self Management Rules service is enabled
    Application server startup complete.
    javax.ejb.EJB.description()Ljava/lang/String;
    Exception occured in J2EEC Phasejava.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@14a4fd2
    com.sun.enterprise.deployment.backend.IASDeploymentException: Error loading deployment descriptors for module [MyHello] -- javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@14a4fd2
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:390)
    at com.sun.enterprise.deployment.backend.AppDeployerBase.loadDescriptors(AppDeployerBase.java:358)
    at com.sun.enterprise.deployment.backend.AppDeployer.deploy(AppDeployer.java:226)
    at com.sun.enterprise.deployment.backend.AppDeployer.doRequestFinish(AppDeployer.java:148)
    at com.sun.enterprise.deployment.phasing.J2EECPhase.runPhase(J2EECPhase.java:191)
    at com.sun.enterprise.deployment.phasing.DeploymentPhase.executePhase(DeploymentPhase.java:108)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.executePhases(PEDeploymentService.java:919)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:279)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:788)
    at com.sun.enterprise.management.deploy.DeployThread.deploy(DeployThread.java:187)
    at com.sun.enterprise.management.deploy.DeployThread.run(DeployThread.java:223)
    Caused by: java.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@14a4fd2
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:363)
    at com.sun.enterprise.deployment.archivist.Archivist.readDeploymentDescriptors(Archivist.java:318)
    at com.sun.enterprise.deployment.archivist.Archivist.open(Archivist.java:213)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.readModulesDescriptors(ApplicationArchivist.java:321)
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:338)
    ... 10 more
    Caused by: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@14a4fd2
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:360)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:368)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:282)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:264)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:192)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:129)
    at com.sun.enterprise.deployment.archivist.Archivist.processAnnotations(Archivist.java:445)
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:346)
    ... 14 more
    Caused by: java.lang.NoSuchMethodError: javax.ejb.EJB.description()Ljava/lang/String;
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processNewEJBAnnotation(EJBHandler.java:276)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processEJB(EJBHandler.java:143)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processAnnotation(EJBHandler.java:98)
    at com.sun.enterprise.deployment.annotation.handlers.AbstractResourceHandler.processAnnotation(AbstractResourceHandler.java:119)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:337)
    ... 21 more
    javax.ejb.EJB.description()Ljava/lang/String;
    Exception occured in J2EEC Phasejava.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@6985a3
    com.sun.enterprise.deployment.backend.IASDeploymentException: Error loading deployment descriptors for module [Hello] -- javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@6985a3
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:390)
    at com.sun.enterprise.deployment.backend.AppDeployerBase.loadDescriptors(AppDeployerBase.java:358)
    at com.sun.enterprise.deployment.backend.AppDeployer.deploy(AppDeployer.java:226)
    at com.sun.enterprise.deployment.backend.AppDeployer.doRequestFinish(AppDeployer.java:148)
    at com.sun.enterprise.deployment.phasing.J2EECPhase.runPhase(J2EECPhase.java:191)
    at com.sun.enterprise.deployment.phasing.DeploymentPhase.executePhase(DeploymentPhase.java:108)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.executePhases(PEDeploymentService.java:919)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:279)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:788)
    at com.sun.enterprise.management.deploy.DeployThread.deploy(DeployThread.java:187)
    at com.sun.enterprise.management.deploy.DeployThread.run(DeployThread.java:223)
    Caused by: java.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@6985a3
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:363)
    at com.sun.enterprise.deployment.archivist.Archivist.readDeploymentDescriptors(Archivist.java:318)
    at com.sun.enterprise.deployment.archivist.Archivist.open(Archivist.java:213)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.readModulesDescriptors(ApplicationArchivist.java:321)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.open(ApplicationArchivist.java:238)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.openArchive(ApplicationArchivist.java:763)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.openArchive(ApplicationArchivist.java:744)
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:349)
    ... 10 more
    Caused by: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@6985a3
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:360)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:368)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:282)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:264)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:192)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:129)
    at com.sun.enterprise.deployment.archivist.Archivist.processAnnotations(Archivist.java:445)
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:346)
    ... 17 more
    Caused by: java.lang.NoSuchMethodError: javax.ejb.EJB.description()Ljava/lang/String;
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processNewEJBAnnotation(EJBHandler.java:276)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processEJB(EJBHandler.java:143)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processAnnotation(EJBHandler.java:98)
    at com.sun.enterprise.deployment.annotation.handlers.AbstractResourceHandler.processAnnotation(AbstractResourceHandler.java:119)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:337)
    ... 24 more
    javax.ejb.EJB.description()Ljava/lang/String;
    Exception occured in J2EEC Phasejava.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@1fb580
    com.sun.enterprise.deployment.backend.IASDeploymentException: Error loading deployment descriptors for module [Hello] -- javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@1fb580
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:390)
    at com.sun.enterprise.deployment.backend.AppDeployerBase.loadDescriptors(AppDeployerBase.java:358)
    at com.sun.enterprise.deployment.backend.AppDeployer.deploy(AppDeployer.java:226)
    at com.sun.enterprise.deployment.backend.AppDeployer.doRequestFinish(AppDeployer.java:148)
    at com.sun.enterprise.deployment.phasing.J2EECPhase.runPhase(J2EECPhase.java:191)
    at com.sun.enterprise.deployment.phasing.DeploymentPhase.executePhase(DeploymentPhase.java:108)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.executePhases(PEDeploymentService.java:919)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:279)
    at com.sun.enterprise.deployment.phasing.PEDeploymentService.deploy(PEDeploymentService.java:788)
    at com.sun.enterprise.management.deploy.DeployThread.deploy(DeployThread.java:187)
    at com.sun.enterprise.management.deploy.DeployThread.run(DeployThread.java:223)
    Caused by: java.lang.IllegalStateException: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@1fb580
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:363)
    at com.sun.enterprise.deployment.archivist.Archivist.readDeploymentDescriptors(Archivist.java:318)
    at com.sun.enterprise.deployment.archivist.Archivist.open(Archivist.java:213)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.readModulesDescriptors(ApplicationArchivist.java:321)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.open(ApplicationArchivist.java:238)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.openArchive(ApplicationArchivist.java:763)
    at com.sun.enterprise.deployment.archivist.ApplicationArchivist.openArchive(ApplicationArchivist.java:744)
    at com.sun.enterprise.deployment.backend.Deployer.loadDescriptors(Deployer.java:349)
    ... 10 more
    Caused by: javax.ejb.EJB.description()Ljava/lang/String;at com.sun.enterprise.deployment.annotation.AnnotationInfo@1fb580
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:360)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:368)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:282)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.processAnnotations(AnnotationProcessorImpl.java:264)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:192)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:129)
    at com.sun.enterprise.deployment.archivist.Archivist.processAnnotations(Archivist.java:445)
    at com.sun.enterprise.deployment.archivist.Archivist.readAnnotations(Archivist.java:346)
    ... 17 more
    Caused by: java.lang.NoSuchMethodError: javax.ejb.EJB.description()Ljava/lang/String;
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processNewEJBAnnotation(EJBHandler.java:276)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processEJB(EJBHandler.java:143)
    at com.sun.enterprise.deployment.annotation.handlers.EJBHandler.processAnnotation(EJBHandler.java:98)
    at com.sun.enterprise.deployment.annotation.handlers.AbstractResourceHandler.processAnnotation(AbstractResourceHandler.java:119)
    at com.sun.enterprise.deployment.annotation.impl.AnnotationProcessorImpl.process(AnnotationProcessorImpl.java:337)
    ... 24 more
    Initializing Sun's JavaServer Faces implementation (1.2_04-b20-p03) for context ''
    JBIFW0012: JBI framework startup complete.
    Please help me find the error and eliminate it.
    I am disgusted with it as i am stuck at this position for last 15 days.I have failed to find solution in google etc.
    Even the demo sample projects given in NetBeans are generating error messages.
    Please help...
    Yoodleyee

    >
    Please help me find the error and eliminate it.
    I am disgusted with it as i am stuck at this position for last 15 days.15 days on "Hello Anything" should never happen.
    Even the demo sample projects given in NetBeans are generating error messages.Somebody explain to me how JSF is making life "easy".
    There's a lot here.
    %

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    You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
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