Hello where do i go to go back to have the i pod go back the way its came my sons facetime doesnt work may have to reset it

my sons face time no longer works since the first upgrade was wondering how to get it back to as if its just out of the box or what to do for facetime thanks

iOS: Troubleshooting FaceTime                  
Make sure both devices are fully updated. See:
Unable to make or receive FaceTime calls after April 16, 2014

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