Helloo- Internet Explorer ISSUes 11 and contacted all avenues,

Hello,
I recently written that I am having a difficult time with my notebook 2000 H. I had to reset it becuase of malaware but that is fixed. the issue is with Internet explorer 11 which was installed when I bouht it. It seems to not work and I am not able to use this with my surfin the web, I m a blogger and need to look up information and etc. Please help me to get this restored. I also use google chrome. i have 8.1, tried out some of the tedcnical tools to fix it but no response.
Thank You,
Lori Enlish

Hey @lori1234 ,
Welcome to the HP Forums!
I understand you're having issues with Internet Explorer on your HP 2000 notebook.
It would help to know exactly which model you have as some 2000 series notebooks are commercial products and aren't my area of expertise. It would be hard to give exact information and the appropriate experts would be on our commercial forums. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
If you could provide some more info about what isn't working that would be awesome. Is it that IE will not open at all or crashes on startup? Does it open but you are unable to browse? If you cannot browse do you get error messages? Does it only crash on certain sites, viewing certain content, or performing certain tasks? The more information the better.
I would suggest starting with this guide while we await each others responses: What to do when Internet Explorer isn't working.
Let me know if that document helps or the updated information.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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