Help - 2 problems with new ipod video

I just got this and I can't get it installed. i already had itunes on my computer. i installed the disk that came with it. restarted. connected the ipod and it keeps saying the usb is not recognized. i tried it in multiple usb ports. also, when i connected, the ipod came on and is displaying the 'Language' screen but i can't get out of the screen or even turn it off. i tried all of the unfreeze things it says on this site and nothing is working. please help!

What type of computer are you using? iPod can only work with Windows 2000 (sp4) or Windows XP and Mac.. Have you tried calling thier customer service hotline (it's closed now but will be open in the morning). If nothing helps you have a 90 day warranty (or should) and you should be able to return it and get a new one in a couple days...

Similar Messages

Many Problems with new iPod

It all started out when I got my nice shiny new iPod. I installed the latest 64 bit version of iTunes and connected my new iPod. First thing iTunes told me was that the iPod was corrupt and needed to be restored. I thought no big deal. The iPod is new with nothing on it so I had nothing to lose. The iPod was stuck in restore mode for about 8 hours and I gave up. I rebooted the computer and reconnected the iPod. Now iTunes could not see the iPod.
You may need to know that this computer is a newer Dell Studio XPS running the 64 bit version of Windows 7 Home Premium.
I followed all of the recommended solutions on the page for Windows not seeing an iPod. When it came to reinstall iTunes is when the real challenge started. Lots of problems with not being authorized to write some registry keys and iTunes would roll back the installation. Each time I installed iTunes I installed as Administrator. I had to jump through all of the hoops of deleting these registry keys what would not delete. I installed several times, each time deleting a new registry key that the installer would not overwrite. After 2 days I finally got iTunes reinstalled.
However iTunes would still not see the new iPod. Messed around with this for another few hours.
I have an old computer that I seldom use. This is an older Dell Dimension running Windows XP Professional Service Pack 3. It had an old version of iTunes. I thought I would try getting the iPod to work on this computer. This would at least tell me if there was a problem with the iPod itself. I updated the iTunes to the latest version. Connected the iPod. It was seen but said the iPod was corrupt. Did a restore and all appeared to work fine. So this tells me the problem is not with the iPod, but with iTunes on the other computer.
I went to my other computer, the one that I want to use iTunes on, and reconnected the iPod. It was seen this time but iTunes said that the iPod was corrupt and needs to be restored. I started the restore process. It has been restoring for over 10 hours now.
I really don't want to start over with all of the problems I had reinstalling iTunes.
Anyone have some suggestions on what to try next?

Made some progress during my lunch break. I started suspecting a problem with the USB driver for this iPod. I found KB article 1538 which was helpful.
I went to the device manager and deleted anything that looked like an Apple device and deleted all USB mass storage devices. I also deleted the device drivers for these items at the same time. I then scanned for hardware changes and the iPod was found.
The iPod is now seen in Windows Explorer. It still has the name I gave it when it was connected to my other PC. So I suspect the restore that was taking over 10 hours never had a chance to start. From Windows Explorer I was able to access some folders on the iPod.
iTunes would still not see this iPod. However I hope a reboot will solve this.
Ran out of time and needed to go back to work. I will update how this worked.

Distortion problems with new iPod Classic

Hello:
I recently purchased a 160GB iPod Classic to replace a 2-year-old 60GB iPod. I had no problems updating the new one; about a zillion tracks went in very smoothly in about a half-hour. But I have noticed a couple of problems:
First, I always listen to my iPod at work on a Klipsch dock, and even though I keep it set at a fairly low volume (all of the content is classical music), I'm getting crackling and distortion in random spots in music. It doesn't seem to matter if the music was downloaded from iTunes or imported from a CD. It's definitely not the dock, because I tried the old iPod on it and it worked as well as it always did.
Second, when I select a playlist and start playback, I notice that more often than not, the first second or two of music is cut off. I have to press the back arrow on the iPod, and then playback is correct.
That is a minor annoyance, but the the distortion problem is far more serious. I never had either problem on the old iPod, and I was wondering if anyone has experienced similar problems with the iPod Classic. I'd HATE to think I'd have to trash 40GB of music and start all over importing CDs.
Thanks for any input you can give me.

thanks for the suggestion but it did not work.
The iPod came up asking for the password (WEP key) and i entered it. It showed connected with the router but Safari does not work and when i check the DHCP entries in see the following
IP: 169.254.202.45
Sub: 255.255.0.0
This means that the connection was made but the router DHCP server did not assign an IP address to the iPod.
This exact problem i have encoutered so far in my office, a cofeeshop and a car dealership. In all cases the wirelles was based on an older linksys router and except in the case of my office the other two were unsecured networks.
I believe it has something to do with the firmware on those linksys routers causing a problem specificaly to iPods and i would guess iPhones too since they have the same OS.
I'm open to any suggestions but i've tried all the ones posted in this and other forums so far with no luck.
When i assign a static IP, the iPod again connects, the router log indicates outgoing traffic from that IP but there is no incomming traffic.
John

I am facing some problem with my ipod videos

I am facing some problem with my ipod videos

Because many apps are not compatible with your old device
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

Sync Problem with new iPod

I am new to the iPod world, and just got my hands on an 80gig iPod video. I love it. I own a MacBook Pro 2.0, and I have iTunes 7. Now that I have told you this basic info, this is the problem I am having.
The iPod sync's sucessfully when I first connect the iPod while in iTunes 7, but after the 1st sync, lets say I download some new songs, import some new songs, or whatever, and I go to sync the iPod, it just say's "Waiting on iPod", and eventually times out. Then I unplug the iPod, plug it back in, and it sync's up all the new stuff. I would rather have it just sync up without having to dissconnect and re-connect it, but it will not. Any suggestions?
Zach

I can't help you, but I'm having a similar problem, and hopefully someone can help us both!
I bought a new 80 GB iPod and updated to iTunes 7 (from 6). The first time I connected, all the songs copied over automatically, which was fine.
However, when I later tried to disable automatic sync - which is my personal preference, because I don't want all the songs in my library on my iPod - ALL the songs I had copied to my iPod were erased, and all the settings (backlight, click wheel, etc.) on my iPod were restored to the factory defaults!
Furthermore, when I connected my iPod (before I turned off sync) for the second time, anytime I would click on "library," any playlist, the iPod eject button, or ANY button other than in the iPod menu, iTunes would crash immediately - and there would be no error message!
Someone help us! (this is all on a G5 with 10.4.1 btw)

Problems with new iPOD shuffle

Just got a new iPOD shuffle, and can't get it to work. i followed all the troubleshooting directions (worked on it for about 2 hours, twice)with the same problems. Updated the software version, restored the settings, no help. I copied all my CD with no problem, and the PC plays them perfectly in iTunes. Have the follwing errors. I think this is just a bad unit:
1. "Cannot read or write to disk"
2. "Unit could not be restored. Unknown error occurred" (1418).
3. "Unit could not be restored. Unknown error occurred".
(-50)
Any ideas??

Just got a new iPOD shuffle, and can't get it to
work. i followed all the troubleshooting directions
(worked on it for about 2 hours, twice)with the same
problems. Updated the software version, restored the
settings, no help. I copied all my CD with no
problem, and the PC plays them perfectly in iTunes.
Have the follwing errors. I think this is just a bad
unit:
1. "Cannot read or write to disk"
2. "Unit could not be restored. Unknown error
occurred" (1418).
3. "Unit could not be restored. Unknown error
occurred".
(-50)
Any ideas??
Try to restore it with Apple's restore software:
http://docs.info.apple.com/article.html?artnum=305204
They recommend using this if itunes cannot restore the ipod.
Another ideas I ran across when solving an error (Windows cannot load installer for volume. Contact your hardware vendor) I was getting, in case the above didn't work:
When you plug the device in have my computer open. When you see the device (F:?) right click on it and do a quick format. That apparently cleared up a lot of user's problems.
If itunes opens before you do this it won't work or will disappear from my computer.
If this doesn't work, did you get any error warnings when you plugged it in that could be causing it?

Problem with new IPod Touch - connecting to computer

Just bought an IPod touch 2nd generation and plugged it into my computer to charge and to set up. I got a "found new hardware-Ipod" message and then the "found new hardware wizard" screen came up asking me for an installation CD or floppy to install software. I already have iTunes installed (the newest version) as have used it before with an Ipod nano. I have tried plugging the ipod into different USB ports on the computer but no avail.
Could anyone help me with this problem as am desperate to use my new Touch?
Thanks

All was well with my 2nd Generation Itouch until I downloaded Itunes 8.2. then ol boy what problems I have had! As follows:
1) Itunes cannot detect my device, therefore, no syncing is possible
2) Cannot connect to the Itunes Store....error indicates I have problems with my network connection (error code 3221), although I am connected and I have not previously had a problem.
I have searched for possible resolutions and have:
(a) Uninstalled Itunes and reinstalled .... NO GOOD
(b) Reset the network settings on the Itouch .... NO GOOD
(c) Reset all settings ... NO GOOD
(d) Ensured that the Apple mobile device option are okay
etc etc. In fact, I have done everything possible that has been indicated on the various websites. I should confirm that my computer recognises my Itouch BEFORE I access Itunes.
Please help.

Problem with new iPod software update and Robi DAB radio

There seems to be a compatability issue between my iPod Classic and my Robi DAB radio attachment. The DAB radio was working just fine until last week, when I downloaded the latest iPod software updates. Since then, the Robi works fine when it is used as a remote control for the iPod, but when it is used in radio mode, the iPod shuts down after a few minutes (as though it does not recognise that the radio is still attached, and thinks that there is no activity) and the Robi closes down too (due to lack of battery power when the iPod is no longer on). It could be a coincidence, but my guess is that the iPod updates are causing a problem.
I have tried to remove the new software updates from the iPod, ie I deleted the latest updates from the iPod software updates file (C/Documents and Settings/user name/Application data/Apple Computer/iTunes/iPod Software updates), unchecked the box labelled "automatically check for software updates", and then tried to restore the iPod using the old software. At that point, a message from iTunes appeared, to the effect that it could not go any further due to no internet connection. I could not find any way of restoring the iPod without letting iTunes download the current sortware updates.
So the question is, does anyone else have a similar compatability problem (with the Robi or anything else) and how can I get the iPod to run on the previous software?
I would be very grateful for any advice, as this is a very frustrating problem.
Sue
Message was edited by: Sue Marsh1

The good news is that I removed the most recent iPod software update, restored the iPod (ie returned it to factory settings and reloaded all 14500 songs) and now I am really pleased to say that the iPod and the Robi are working together again in harmony, which is a huge relief.
Since I had inadvertently deleted the previous version of the iPod software from my PC, I had to download the files from here;
http://rapidshare.com/files/73863240/1.0.3.zip.html
I have contacted Roberts Radio about this problem. The recent 1.1 software update must be even more frustrating for them, since they have sold lots of Robi radios.
If anyone needs help to revert to the previous iPod software, have a look at this thread, where the instructions are printed in red;
http://discussions.apple.com/thread.jspa?threadID=1343689
Message was edited by: Sue Marsh1

Two main problems with new iPod Touch

I received my new iPod Touch 32Gb last week and I've been trying and testing for some days. It's really a nice device, but I've found two big problems with it...
1.- WiFi connections are extremely unreliable. On my home router it connects and gets the right IP from DHCP but then it gets stuck and can't transfer data. Safari seems to work sometimes, YouTube and maps are almost impossible to use, and other apps works only sometimes.
I've tryed also on my office WiFi network and it's a little better. But when connection is not used for a minute it gets stucked againg. Then I need to go to settings, switch WiFi off and on again, then works again for some time.
I've spend days searching on the Internet for a solution and I've found that lots of people has the same problem. It seems iPods have serious problems connecting to some routers and blame the router about this.
My opinion is that the problem is with the iPod. My router works flawlessly with my two laptop computers, my desktop computer, my PSP, and my HTC PDA. No problems at all. So, where's the problem?
2.- There's a big problem on iTunes with sync settings. I've noticed that users can select to to transfer the data manually or synch. Then on each tab for media you have individual options. For example I can choose to sync music and photos, but not sync videos and Podcasts.
The problem is that this don't work at all. I've selected to sync music but not videos but when sync all my videos had been deleted from my iPod.
I don't see the point on placing independent sync option on iTunes if they don't work at all.

Sounds like a faulty battery to me. Might need to contact Apple about that.
As far as the volume, I'm pretty sure, as I just responded to another post, the problem is the software. Any ios version 4.0 and higher, the volume is lower than iPod Touch/iPhones with 3.1.3 and lower. My volume has been lower ever since I upgraded to 4.0 and 4.2, and I've found a lot of other people online complaining about the same thing. I've seen a couple posts where some have said Apple lowered the volume on purpose. I think we just need to complain to them and hope they release an updated ios with the volume raised back to where it was.

Problems with new ipod touch gen3

Hi,
I just got a new ipod touch and i have problems connecting it with my WRT54GX ver 2 wirelles router. It shows that is connected but when i check the IP it has the default 169.254.202.45 one which means that the AP did not assign an IP. I tried with static IP and although in the log it shows outgoing communication from that IP the ipod does not connect to the internet.
A PC and a blackberry are working fine with this AP and the ipod has worked fine in my house (RUKOUS AP) and in two cofeeshops.
Anyone else having a similar problem?
Thanks
John

thanks for the suggestion but it did not work.
The iPod came up asking for the password (WEP key) and i entered it. It showed connected with the router but Safari does not work and when i check the DHCP entries in see the following
IP: 169.254.202.45
Sub: 255.255.0.0
This means that the connection was made but the router DHCP server did not assign an IP address to the iPod.
This exact problem i have encoutered so far in my office, a cofeeshop and a car dealership. In all cases the wirelles was based on an older linksys router and except in the case of my office the other two were unsecured networks.
I believe it has something to do with the firmware on those linksys routers causing a problem specificaly to iPods and i would guess iPhones too since they have the same OS.
I'm open to any suggestions but i've tried all the ones posted in this and other forums so far with no luck.
When i assign a static IP, the iPod again connects, the router log indicates outgoing traffic from that IP but there is no incomming traffic.
John

Many problems with new iPod nano

I had an iPod Mini for a year, and never had any problems with it. Last month, I bought a Nano (4 GB), and I've already had several problems. Has anyone else experienced these issues?
1. When I jog with it (which is very often), it often skips.
2. Several times the purchased music has stopped playing altogether. When I try to play purchased songs, they just skip directly to the next song. The problem is temporarily solved when I restore my Nano, but it then resurfaces within 2 or 3 days- and I have to restore it again. Bottom line, it's a recurrent issue.
3. In the last 3 days, I can't turn off my Nano (it has nothing to do with the "hold" switch being out of place). It operates otherwise normally, but nothing happens when I hold down the "play/pause" button. I tried resetting it and restoring it, but the problem isn't solved.
I can't seem to find any good references in the Troubleshooting tips Apple has posted.
Thanks for any help that you may be able to give me on solving any of these 3 issues.

Numbers 1 and 2 may be related. The iPod nano will not skip just because you are jogging (it does not have a harddrive).
Is the software on your computer and iPod up to date?
iTunes
iPod Updater
Update iPod's Software
Also, try doing this, then restore your iPod, and then update it with iTunes again...
How to recreate your iTunes Library
Try the steps listed here too...
iPod does not play content purchased from the iTunes Music Store
btabz

Album Problems with new iPod

Some of the songs are in the wrong order on my iPod. That is, the album is all out of order. I have checked in iTunes, and everything is where it should be.
Also, if I have one album by an artist, and some other downloaded tracks as well, whenever I access that artist on the iPod it goes straight into the album I have and I can't find the songs I have downloaded. This only happens if I have only one album by that artist as well as downloaded tracks.
Can anyone please help with either of these problems? Much thanks.

thanks for the suggestion but it did not work.
The iPod came up asking for the password (WEP key) and i entered it. It showed connected with the router but Safari does not work and when i check the DHCP entries in see the following
IP: 169.254.202.45
Sub: 255.255.0.0
This means that the connection was made but the router DHCP server did not assign an IP address to the iPod.
This exact problem i have encoutered so far in my office, a cofeeshop and a car dealership. In all cases the wirelles was based on an older linksys router and except in the case of my office the other two were unsecured networks.
I believe it has something to do with the firmware on those linksys routers causing a problem specificaly to iPods and i would guess iPhones too since they have the same OS.
I'm open to any suggestions but i've tried all the ones posted in this and other forums so far with no luck.
When i assign a static IP, the iPod again connects, the router log indicates outgoing traffic from that IP but there is no incomming traffic.
John

BMW car adapter problems with new iPOD nano

Hi,
I recently swapped my iPOD nano to the new model. I used the old one as "CD-changer" in my BMW 3-series with the original Apple BMW iPod Adapter.
Worked really great.
With the new iPOD nano the interface does not work any more properly:
- the iPOD is not turned off when the car radio is swtiched off.
- the iPOD is not charged any more through the interface
- once connected through the interface, the display is turned on (full white) and remains on! You could use it as a flashlight. The batteries are empty through this after max. 3 hours.
Means: If you forget to switch off the iPOD manually after the journey, it will be dead when you come back.
I updated already to latest firmware 1.0.2, no diference.
Apple has no contact to call.
BMW does not know anything and cannot help.
Anyone an idea whom to contact or how to overcome?
Thank you,
JJer

Mine finally got fixed at the MINI dealership! At first they kept telling me to update my ipod firmware but 2 firmware updates later (I'm up to 1.1 now) it still did not work). I finally convinced them to take a look at it. They were able to reproduce the same thing I saw, where my ipod worked on their cars, and their ipods worked on my car. That seemed to show that the connector and cables were ok, but they ordered a whole extra kit anyway just to try it out. After they got the new kit, they found out that though the cables were ok, they had to replace the ipod "interface/module (hw v3.0/sw v3.0)" to get it to work. Now my ipod finally works in my car and I get the MINI logo and everything!
You guys may want to check with your respective dealerships or whoever installed the adapter to see if you may have the same issue.

Intense Problem with my iPod Video 60GB

Well, I put on my headphones and as usual scroll to Matisyahu, but found out there were NO SONGS on my iPod, there were also no videos.
Now, I hook it to my USB on my PC, open iTunes and this appears:
[img]http://img514.imageshack.us/img514/7972/ghksp9.png[/img]
If you have an iPod you know that isn't how it looks, you can see that (at the bottom) the iPod indeed has my songs and videos because it has almost 20GB of space occupied. When I click on my iPod's music tab, whats my surprise? this:
[img]http://img402.imageshack.us/img402/7870/ghkhi5.png[/img]
ALL MY SONGS!
But when I lcik on them, they WONT PLAY, it takes around 2minutes just to play 5 seconds of it.
Also, I noticed that if I copy and try to paste my iPod's songs on, say, Sharingfolder (so I can dleete them then add them back using Shred) I can't, I cancopy but can't paste them.
I already tried re-installing itunes, but it won't work, neither does retauring my songs (which is what I had originally planned, but this would mean I'd loose all my songs, since I don't have them all on my iTunes).
HELP!

Try Resetting your iPod (hold down the menu and center buttons for 6 seconds) while it is connected to power and see if the songs return to their proper place. If they do not you will have to Restore your iPod in iTunes (which will remove everything) and resync.

Problems with new Ipod 4th Gen - Syncing - Need Help

Hi My Daughter has an ipod (4th Gen) but it wont do the final sync on itunes. It just keeps saying "Waiting for changes to be applied"

See:
"Waiting for changes to be applied": Apple Support Communities

Help - 2 problems with new ipod video

Similar Messages

Maybe you are looking for