Help! 7, 9 and space have stopped working

My 7, 9 and space keys have suddenly stopped workinf. I have tried: Removing the battery and then replacing it, sitting it on the dash board of the car on a hot day without the battery and placed in dry uncooked rice for nearly a week. When I did the last one the 7 and 9 keys worked once! I am so frustrated...any further suggestions?

Hello AnnB and welcome to the BlackBerry Support Community Forums.
Did your BlackBerry get wet? (Since you said you put your BlackBerry in a bag of uncooked rice.)
It sounds like this could be a hardware issue, but there is a test you can do to see if it a software issue.
Back up your BlackBerry data and follow the steps in KB11320 to reload your handheld software.
Before you restore any data, test these keys. If they fail to work then it's safe to assume the issue is hardware at which point you will want to contact your mobile carrier for further assistance.
Good luck!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Help! 7, 9 and space have stopped working

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