Help about error 12 in iTunes, Help about error 12 in iTunes
Hi
I'm stuck in recovery mode iPhone 5 when Restore after Error 12 is 70% then the Kindle when it does connect to iTunes again gives error 12 ... Please
This is a screenshot of the error....please HELP Me
Similar Messages
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Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…
Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Trying to update iTunes and i get an error message saying something about "invalid signature". Help?
Trying to update iTunes and i get an error message saying something about "invalid signature". Help?
" The feature you are trying to use is on a network resource that is unavailable. I tried to uninstall iTunes, and it would not uninstall. It gave me the following message " The path C:\documents and settings\network service\local settings\application data\apple\apple software update\iTunes.msi cannot be found.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
i need help!!! my iphone 3gs keeps turning off once every 2-3 months or so, but now i cant fix it!! i have it stuck in recovery mode but everytime im about to finish with the process error -1 comes up!!! please heellpp!!!
If the iPhone was hacked or jailbroken, can't be discussed.
If no, see post above ^^. -
I am trying to update my iPad 3 with iOS 6. Every time I do, it updates for about 20 minutes, then says an error ocurrs. Please help
Classic. Make sure that you've got the latest version of iTunes.
Good luck! -
Error message "iTunes Helper Resources not available" and saving to wrong Drive
I am trying to upgrade iTunes to 10.7 on my PC but I keep getting the error message "iTunes Helper Resources not available". Diagnostics take me a support page which talks about not being able to see the device in iTunes - but I can see the device without problems.
I thought I would try reinstalling iTunes from the webpage and it downloaded to my PC fine but when I went to setup, it showed me it is saving to a DVD drive - not my Hard drive. It also won't let me change the location for the file. I have no idea how that's happened as I obviously don't use the DVD drive as a USB (although the PC see's it as one) and I've never chosen it as the location for iTunes in the 7-8 years that I've been using it.
I then thought I'd try uninstalling it and reinstalling it (to the correct drive) but again, it comes up that the DVD drive is invalid and won't uninstall iTunes.
So I'm stuck and haven't been able to find anything helpful on the support pages or in iTunes Help.
Please someone help ...
Thanks.Try the following user tip. (Probably, the section on clearing the installation database might be best given that you've currently got a drive on the problematic letter at the moment.)
"Invalid drive X:\" install errors -
Itunes encountered an error and needs to close-HELP!!
every single time that i open up itunes (or attempt to at least) it says that itunes encountered an error and that it needs to close. this is getting extremely frustrating and the i have tried everything. at this point i'm open to anything and everything, someone just please help me!
Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime
(Compiled from the collective wisdom of toonz and Da Gopha)
If you want to guarantee a successful upgrade and be proactive about minimizing potential install issues, do the following:
1. Completely Backup your music and iTunes library files.
2. Virus check / spyware scan your machine.
3. Completely remove / uninstall the current version of iTunes and QuickTime from your system.....
3a. - Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
3b. - Do a Stepwise clean uninstallation of iTunes
3c. - Then download and install the Microsoft Installer Cleanup Utility
.....And make sure iTunes is really gone.
4. Delete the contents of your temp folder: C:\Documents and Settings\<username>\Local Settings\Temp
5. Reboot the PC
6. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
7. Start with the QuickTime standalone installer run from the PC (not directly from on-line)
8. Reboot the PC
9. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
10. First completely download, then run the latest iTunes Installer from your PC
11. Reboot the PC
The majority of problems out there on the discussion boards are caused by viruses or other system corruption — sometimes self-inflicted by the user (i.e. - people who turn off necessary Windows services) — or out of date drivers. You may want to consider this if your PC falls into one of these categories. -
Trying to Transfer iTunes to a New computer, but I get the error message The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes --- HELP
Did you downgrade iTunes? What version is listed in Help> About iTunes?
If you don't have iTunes 10.5.2, download it from here -> http://www.apple.com/itunes/download/
If you have iTunes 10.5.2, try re-creating your iTunes library. -
When I updated to iOS 8.1 on my iPad 2 it failed when installing it's in recovery mode and when I go to iTunes to restore it downloads the update to about 900 Mbps then gives me error 9006
Hi Willy,
Welcome to Apple Support Communities.
The article below provides information about specific update and restore alerts, including the 9006 alert that you saw when attempting to update your iPad 2 to iOS 8.1. Try using the instructions provided to see if the issue is caused by a conflict with the security software on your computer.
Resolve iOS update and restore errors
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
I hope this helps,
-Jason -
Software update for iTunes gives an error. Please help.
It gives an error while performing a software update to iTunes 12.0.1
Error as seen below:
The update “iTunes” can’t be installed.
An unexpected error occurred.
My current iTunes version from About iTunes is 11.4(18) 64 bit
I saw few of them posting their install.log from console which I am putting for reference. Please help to update the version.
Marker - Dec 17, 2014 11:43:08 AM
Dec 17 11:45:36 Mihirs-MacBook-Pro Software Update[754]: JS: 10.7.5
Dec 17 11:45:37 Mihirs-MacBook-Pro diskmanagementd[769]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x107a39c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
Dec 17 11:45:38 Mihirs-MacBook-Pro diskmanagementd[769]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did get booterRecoveryUDS=0x107a39ae0=disk0s3=Recovery HD
Dec 17 11:45:39 Mihirs-MacBook-Pro diskmanagementd[769]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did mount nobrowse; MP=/Volumes/Recovery HD OMS=0x7f9903006430
Dec 17 11:45:39 Mihirs-MacBook-Pro diskmanagementd[769]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: getting dict from file=/Volumes/Recovery HD/com.apple.recovery.boot/SystemVersion.plist
Dec 17 11:45:39 Mihirs-MacBook-Pro diskmanagementd[769]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x7f9901419cb0
Dec 17 11:45:40 Mihirs-MacBook-Pro diskmanagementd[769]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did if-needed-best-effort unmount
Dec 17 11:45:40 Mihirs-MacBook-Pro diskmanagementd[769]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
ProductBuildVersion = 11D2001;
ProductCopyright = "1983-2012 Apple Inc.";
ProductName = "Mac OS X";
ProductUserVisibleVersion = "10.7.3";
ProductVersion = "10.7.3";
Dec 17 11:45:48 Mihirs-MacBook-Pro Software Update[754]: JS: 10.7.5
Dec 17 11:45:51: --- last message repeated 1 time ---
Dec 17 11:45:51 Mihirs-MacBook-Pro Software Update[754]: JS: Firmware is up to date.
Dec 17 11:45:51: --- last message repeated 1 time ---
Dec 17 11:45:51 Mihirs-MacBook-Pro Software Update[754]: JS: model = MacBookPro8,1
Dec 17 11:45:52 Mihirs-MacBook-Pro Software Update[754]: JS: 10.7.5
Dec 17 11:46:01: --- last message repeated 4 times ---
Dec 17 11:46:01 Mihirs-MacBook-Pro Software Update[764]: Acquired Lock: 501, 754, 0
Dec 17 11:46:01 Mihirs-MacBook-Pro Software Update[764]: Releasing Lock: 501, 754, 0
Dec 17 11:46:27 Mihirs-MacBook-Pro Software Update[754]: Calculated need 1870.195 MB; 317806.137 MB free; 317806.137 MB available with MTM reclaim
Dec 17 11:46:27 Mihirs-MacBook-Pro Software Update[764]: Acquired Lock: 501, 754, 0
Dec 17 11:47:58 Mihirs-MacBook-Pro installd[760]: PackageKit: ----- Begin install -----
Dec 17 11:47:58 Mihirs-MacBook-Pro installd[760]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Dec 17 11:47:58 Mihirs-MacBook-Pro installd[760]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/iTunesAccess.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/CoreFP.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/CoreADI.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/MobileDevice.pkg>"
Dec 17 11:48:00 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.iTunesX (prefix path=/)
Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.iTunesAccess (prefix path=/)
Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CoreFP (prefix path=/)
Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CoreADI (prefix path=/)
Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.MobileDevice (prefix path=/)
Dec 17 11:48:05 Mihirs-MacBook-Pro installd[760]: PackageKit: Extracting file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Dec 17 11:48:25 Mihirs-MacBook-Pro installd[760]: PackageKit: Extracting file://localhost/Library/Updates/zzzz031-08056/iTunesAccess.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Dec 17 11:48:25 Mihirs-MacBook-Pro installd[760]: PackageKit: Extracting file://localhost/Library/Updates/zzzz031-08056/CoreFP.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Dec 17 11:48:28 Mihirs-MacBook-Pro installd[760]: PackageKit: Extracting file://localhost/Library/Updates/zzzz031-08056/CoreADI.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Dec 17 11:48:29 Mihirs-MacBook-Pro installd[760]: PackageKit: Extracting file://localhost/Library/Updates/zzzz031-08056/MobileDevice.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Dec 17 11:48:30 Mihirs-MacBook-Pro installd[760]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Dec 17 11:49:16 Mihirs-MacBook-Pro installd[760]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Dec 17 11:49:26 Mihirs-MacBook-Pro installd[760]: PackageKit: Executing script "preinstall" in /private/tmp/PKInstallSandbox.3wcfFc/Scripts/com.apple.pkg.iTunesX.ClCbhl
Dec 17 11:49:37 Mihirs-MacBook-Pro installd[760]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “iTunesX.pkg”." UserInfo=0x7f9a026b5130 {NSFilePath=preinstall, NSURL=file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg, PKInstallPackageIdentifier=com.apple.pkg.iTunesX, NSLocalizedDescription=An error occurred while running scripts from the package “iTunesX.pkg”.} {
NSFilePath = preinstall;
NSLocalizedDescription = "An error occurred while running scripts from the package \U201ciTunesX.pkg\U201d.";
NSURL = "file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg";
PKInstallPackageIdentifier = "com.apple.pkg.iTunesX";
Dec 17 11:49:38 Mihirs-MacBook-Pro Software Update[764]: Releasing Lock: 501, 754, 0
Dec 17 11:49:38 Mihirs-MacBook-Pro Software Update[754]: Error: An error occurred while running scripts from the package “iTunesX.pkg”. (PKInstallErrorDomain code 112)
I also tried suggestions provided in other forum: Troubleshooting iTunes installation on Mac OS X - Apple Support
I downloaded dmg file from thelink provided and followed the steps. It still gives an error.
Error as below:
The installation failed.
The install encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Please help.
Please help to get iTunes install.Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Unknown error 1603 when trying to restore my iphone 3g in itunes - help!!!
hello everyone - any help on the following issue would be greatly appreciated!
just updated to latest version of i tunes on my PC, synced all my new music etc, then phone just got stuck on the black screen with the small apple logo in the middle. phone (iphone 3G) won't turn on and just has the signal to connect to itunes. so i connect to itunes and it says iphone is in recovery mode - must restore phone to use, so i do that but it keeps getting stuck on the 'preparing to restore i phone' screen for a few mins before coming up with 'unknown error 1603'.
anyone else had this problem?
anyone know if i can log into i tunes on a different computer and try to restore it?
if problem persists do i go to o2 shop where i bought it, or apple shop to sort it?? (stupid question probably) but i am clueless about this sort of thing! (i am insured)
any help hugely appreciatedi do that but it keeps getting stuck on the 'preparing to restore i phone' screen for a few mins before coming up with 'unknown error 1603'.
Just doublechecking. Have you worked through the 1603-specific instructions from the following document?
[Update and restore alert messages on iPhone and iPod touch|http://support.apple.com/kb/TS1275] -
My Toshiba laptop just recently started showing the the following error message when I try to open iTunes: " iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)". I did what was requested and reinstalled iTunes, but still get this error message. Help!
b noir I never got any message about an entry point
Many thanks. If we're looking at a "naked" Error 7, I'd start with box two in the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I have been having this problem since the 4th of this month. I tried to open iTunes and this error message came up: "iTunes was not installed correctly. Please reinstall iTunes error 7 windows error 126". There is nothing else that comes up but if anyone can help or know anything about it I will greatly appreciate it.
Have you tried google for this Error Message...
http://support.microsoft.com/kb/959077 -
"fatal error durring installation" when clicking on itunes - help
I clicked on itunes shortcut when i started my PC and it said an error "fatal error durring installation". I've downloaded itunes about 3 times but it wouldn't get fixed.
- help -Hey there,
Take a look at this older discussion thread and see if it can help you out. Hope it does.
http://discussions.apple.com/thread.jspa?threadID=1255199
B-rock -
HT203200 Cannot get into itunes via Mac keep getting error −50 ? help
Cannot get into itunes via Mac keep getting error −50 ? help please
Make sure your Mac's software is up to date.
Open system Preferences > Software Update > Check Now.
Restart your Mac after all updates are installed.
Then try iTunes.
Which OS X is installed on your Mac ?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
Troubleshooting advice can depend on that information.
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