Help, about 'new publishing request' as a prerelease program

Can I apply a single issue as a prerelease program?
I sent a request mail to [email protected]
But, there's no answer still in a week.
Is there any problem?
help

Yes, Bob.
My co-worker sent a 'New Request' mail.
but, she doesn't receive any answer.
from "[email protected]"
first time, she sent a mail in 1week ago, 4/27 06:33
second was sent at 5/2 20:25
(GMT+9:00)
same subject : NEW PUBLISHING REQUEST
same content : application name, due date, conteact info, and type of issue.
And she joined in a prerelease program at last week.

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