Help/About says Firefox version is 9.0.1 -- you say I haver 3.6.10?

I am getting this message Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time. Please download and install the latest version of Firefox from mozilla.org/firefox. However, Help says I have 9.0.1 version -- So why does firefox still think I have the 3.6.10 version?

Your UserAgent string in Firefox is messed up by another program that you installed, and is locked on the old 3.6.10 version. 
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter 
''If you see the warning, you can confirm that you want to access that page.'' 
Filter = '''general.useragent.''' 
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. 
Then restart Firefox

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'About' says I have Firefox 3.6.6, yet I keep getting a screen saying I have 3.6.4 and should update. ?Any ideas?

'About' says I have Firefox 3.6.6, yet I keep getting a screen saying I have 3.6.4 and should update. ?Any ideas?
== This happened ==
Every time Firefox opened
== I updated to 3.6.6 the first time

If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete active-update.xml and possibly updates.xml (stores the update history).
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

How to Disable Check for updates button in Help/About in firefox 5.0

Hi the user should not manually check for updates so we want to disable the Check for updates button also in Help/About.
Thanks in advanced

You can hide that button with code in userChrome.css below the @namespace line.
* http://kb.mozillazine.org/userChrome.css
* http://kb.mozillazine.org/Editing_configuration
You can use the ChromEdit Plus or Stylish extension to have easier access to the customization files.
* ChromEdit Plus: http://webdesigns.ms11.net/chromeditp.html
<pre><nowiki>@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */
#aboutDialog #updateBox { display:none!important; }</nowiki></pre>
You can also choose to lock the related update pref(s) to false if you want to make sure.
See:
* http://kb.mozillazine.org/Locking_preferences
* http://kb.mozillazine.org/about:config

When I try to load a newer version of firefox I get the error message "you don't have sufficient permissions to load firefox" from firefox. How do I get them?

have firefox 3.0.10 on my Mac with OS X .5.6 I can download the latest version of firefox, 7.0.1 dmg. I can open that and get a drive on the desktop. I am the only user and system administrator. How can I not have sufficient privileges? but when I drag the firefox program to the applications folder I always get this message from the firefox program. "you don't have sufficient privileges to open firefox" What is going wrong to prevent me from updating my firefox?

See:
*Firefox/Tools > Options > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
The setting in "Tools > Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
See also:
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel#General_tab
*http://kb.mozillazine.org/accessibility.blockautorefresh
*http://kb.mozillazine.org/Accessibility_features_of_Firefox

I tried to access my website, but Firefox threw the error: 403 Forbidden, you don't have the permissions to view.

My website - Mousenstein.com - is under construction w/Dreamweaver + Flash.
I uploaded my files to my server.
I opened Firefox and entered the URL:
http://www.mousenstein.com
The error "403 Forbidden" appeared, and ...
You do not have the permissions to access.
I have tried to upload my site countless times, but never successfully - it is a huge headache. That said, I have never gotten the "403 Forbidden - no permissions" before.
All other failures threw the error "404, can not locate the URL "/" on this server.
Any help will be enormously appreciated.
P.S. : Are there permissions preferences on Firefox? I found one under Tools Menu, but it didn't seem to address my problem.
Thanks

I get the same thing with Firefox, IE8, Opera, and Safari. It isn't a Firefox only problem.
Are you new to that webhosting service? Have you ever uploaded web pages to that same web hosting service previously, pages that worked after an upload? Are those pages listed as ''' "public" ''' pages in your web hosts control panel?
My suggestion is to "download" your homepage and associated files & images from your PC, up to the server, using your web hosts control panel and see how that works.
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Hi,
The new firefox 20 is a recommended PC requirement on a p4 and 512mb..
I have an Pentium 4, and ive tested some of the new versions but theyr really shiit compared to 3.6.28 wich im still using..
The new firefox is running 140mb memory more then the one im using in a Game through the web. It annoys me alot, but still ill like to have an upgraded version due to security etc.
Can someone recommend me the best / fastest version for a very slow PC?

IMO, stick with Firefox 3.6.28. I have a similar old PC and found that it couldn't handle Firefox 4.0 or higher versions.

I have Firefox version 34.0.5. All my bookmarks have disappeared and I can't add new bookmarks. The "library" remains empty. Help!!

Have tried to restore a bookmarks file (I have a dozen or so) but I get the message "unable to process the back up file". Clicking the "star" to add a new bookmark appears to work until I click "show all bookmarks" which reveals a still empty library. Any help is appreciated. Thanks

Thank you very much for your help.
What worked for me was to close down Firefox, delete the "places.sqlite" file and restart Firefox. My bookmarks instantly came back. This file is inside the "application data" folder which is a hidden folder. You must unhide the "application data" folder first in order to delete the "places sqlite" file using windows explorer.
There may be an easier way but this worked for me.
Thanks again

Please help about update itunes version 10.6.1

I update itunes to version 10.6.1 and when i use itune my computer run 100% of cpu all the time. When i uninstall apple mobile device support my computer's CPU run normally.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My iPod About says I have 1286 songs, but when I do "Shuffle All Songs"....

it shows 30 less. Like is says 1 of 1256. Why is this? If I have 1286, why doesn't it play all of them? And I don't have any songs checked under the 'skip when shufflin' thing. Help!

Are you sure none are checked to skip when shuffling. Easy way to check is select ALL your tracks, do a get info, then check the box to set Skip When Shuffling to NO and hit OK. This will apply turning that off to all tracks. Resync iPod and see if anything is different.
Patrick

I have something attached to firefox called vostaren search. is that you? or have i been hacked?

I downloaded firefox. Later I tried to download open office, using firefox, then found something called vostaren search when I opened the firefox icon, so I removed firefox entirely from my computer, then waited a few days then re-downloaded firefox. Still have the vostaren attached to firefox. Iis that a legitimate part of firefox. or have I been hacked? Is there now a cookie that will cause firefox to direct me immediately to vostaren when I open firefox?

hi friendmozilla, no this is no legitimate part of firefox and sound like an issue with adware that might have been bundled with a download. in order to resolve that please perform all these steps:
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords)
# afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well.
[[Troubleshoot Firefox issues caused by malware]]

My firefox version is 3.6.12, however I cannot download any add-ons cause it says I am still using version 2, and it is the same for website such as youtube where it is always saying I am using a outdated browser. How do I solve this?

I keep updating my firefox whenever it prompts me to, and now I am using version 3.6.12, but I still cannot download any add-ons or have problem using youtube cause they still says I am using a older version of the browser.
But when I go Help > About Mozilla Firefox, I am sure I have the latest version and no more updates can be found.

You have or had an extension installed (MegaUpload toolbar) that has changed the user agent from Firefox/3.6.12 to Firefox/2.0.0.13
You can check the general.useragent prefs on the about:config page:
* general.useragent.extra.firefox Firefox/2.0.0.13 MEGAUPLOAD 1.0
You can open the about:config page via the location bar, just like you open a website. 
Filter: general.useragent 
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.
See [[Web sites or add-ons incorrectly report incompatible browser]] and [[Finding your Firefox version]] 
See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default
Your above posted system details show multiple Java Console extensions. 
You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension, you do not need them to run Java applets.
See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0
Disable the Java Quick Starter extension: Tools -> Addons -> Extensions
Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)
You should update the [[Java]] plugin (Java Plug-in 1.6.0_12) to the latest version (6 U22).
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

Old Bookmarks are not compatible with Firefox version 20+

Background Information:
I use the old client version 3.6 as there's an old utility addon that the author stopped updating and will not work with the newer revisions. Despite disabling the update feature both in about:config and in preferences, the browser still eventually updates (Originally I was using 3.4, and would prefer to use that, but no matter how much I try I can no longer roll it back from 3.6 to 3.4 even if I reinstall using a 3.4 installer). As a result I've had a habit of keeping a copy of my firefox directory in case it updates itself again without asking, which it has. This might help you guys out in answering the countless people who have lost their bookmarks due to the upgrades released this year, and will hopefully someone to investigate and release a patch/utility to fix the issue.
Issue:
I have verified that the newest clients from at least version 20 and onwards, are not compatible with the older bookmark JSON files. People who have been upgraded to the latest revision not only lose their bookmarks, but CANNOT restore them either, as Firefox will only return the error message: "Unable to Process the Backup File".
I have confirmed that the files themselves are perfectly intact with no sign of corruption, and are as intended. They restore ok to older browser revisions (In my case specifically 3.6), but will not restore to the newer client revisions. This is not a fault with the bookmark backups, but with the newer clients (I'm guessing they changed the way they store the information in the JSONs at some point. I note in the code for the JSONs that GUID was never used in the older revisions, but it is in the newer revisions. Perhaps this is causing an incompatibility issue? You just need to adjust the client so that it looks for the GUID and if none can be found to ignore it rather than decide the file is corrupt.
Old JSON Code snippet: {"title":"","id":1,"dateAdded":1306666129870000,"lastModified":1306670152435000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","id":2,"parent":1,"dateAdded":1306666129870000,"lastModified":1381254048121000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","id":6,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&sort=12&excludeQueries=1&excludeItemIfParentHasAnnotation=livemark%2FfeedURI&maxResults=10&queryType=1"},{"index":1,"title":"Recent Tags","id":7,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentTags"}],"type":"text/x-moz-place","uri":"place:sort=14&type=6&maxResults=10&queryType=1"},{"index":2,"title":"","id":8,"parent":2,"dateAdded":1294868015246000,"lastModified":1294868015246000,"type":"text/x-moz-place-separator"}
New JSON Code Snippet: {"title":"","guid":"5rkFafJ6AnRZ","id":1,"index":0,"dateAdded":1396387525168000,"lastModified":1396387525168000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","guid":"m7vLM41-lzQi","id":2,"index":0,"parent":1,"dateAdded":1396387525168000,"lastModified":1396387526173000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","guid":"BEffyw6xva93","id":13,"index":0,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&maxResults=10&excludeQueries=1"},{"title":"Recent Tags","guid":"WmnlbVv38Bjv","id":14,"index":1,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"value":"RecentTags"}],"type":"text/x-moz-place","uri":"place:type=6&sort=14&maxResults=10"}
Solution?
Well in my case I had a backup copy of the old revision directory. To restore I opened the copy, and exported the bookmarks as an HTML, which I restored in the newer client. If you do not have a copy of the old client, the best thing would be to try and reinstall an older revision of the client and either make a copy of the program folder and use another copy of that so you can use both the new and old clients and not worry about the loss of an older revision since you'll always have 2 copies of the old client (One you're using, one you use to restore if it upgrades). Or you export the bookmarks as an HTML, then upgrade the client to the newest and import the HTML instead of the JSON files.
Please investigate and create an easier solution to a silly incompatibility issue. ^_^

This happens if you create a backup and forget to add the file extension manually when Firefox didn't add it automatically or you may have removed it when modifying the suggested name.

Odd resource Hogging by Firefox Version 6 & 7

I have seen this thread in two forms: firefox using too much CPU and Firefox using too much memory.
I have tried all the suggestions listed in what threads I can find, including running in safe mode.
Basically, I run FF version 3 or 4 and it runs fine.
I upgrade to Version 6 or 7 and immediately upon start up, Fire fox consumes 45% of my CPU cycles, 200,000k + of my memory, and 100+ handles. Open up 2 tabs and it rockets to 60% CPU, 300-400,000k memory, and 2-300 handles. Each site takes between 30-70 seconds to load, even local ones. It continues to grow the resources slowing the browser down even further as it is used. I downgrade to version 3 or 4 or 5 and it's back to normal.

Can you provide me with your Crash ID? This can help me find the cause of your crash.
Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash
Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report
'''Crash troubleshooting'''
Add-ons
One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]] with all add-ons disabled. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]]
Are your plugins updated?
Check this by going to http://www.mozilla.com/en-US/plugincheck/
Are you using the newest version of Firefox?
It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see [[Updating Firefox]]
Malware
Different types of Malware can cause Firefox to crash. For more information, please see [[Is my Firefox problem a result of malware]]

"Help About" dialog still shows 8.0 after applying 8.0.1 patch

Hello all,
I was wondering if anyone who has successfully applied the patch sees version 8.0.1 in the Help > About dialog box. I updated via the Help > Update option and I did see the update downloaded. I was then asked to close Elements 8 so the patch could be applied which I did. However, how does one know if the patch was successfully applied? Most softwate show the latest version when you click Help > About. I still see ver 8.0.

gtacyclist wrote:
I have a couple of them including display.dll and "Adobe Premier Elements.exe" with date modified on 2/26/2010 instead of 2/28/2010 (date created is still 9/29/2009). I assume this was the date when I intalled the patch.
Can anyone provide confirmation beyond assumptions? My files likewise have a created date of 9/29/2009, with a date modified matching the 8.0.1 patch installation date (in this case 3/13/2010). In the other forum post referenced above, Steve Grisetti unfortunately did not distinguish between date created and date modified, and I have no idea where he came up with the 2/28/2010 date.

What is the latest firefox version available for Fedora7?

I have firefox7 in our lab pc.We need to install latest version of firefox for the testing purpose.Please let me know the latest firefox version that is compatible with Fedora7.Currently I have firefox4 installed in fedora7.

4477 wrote:
Anyone else?
As long as you refer to 6610 NHL-4U rather than 6610i RM-37.
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Help/About says Firefox version is 9.0.1 -- you say I haver 3.6.10?

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