Help about the error of installing the ides ehp5, error code:1073740791

Question

hi All Basis Expert,
I have downloaded the ECC6.0EHP5, ides version. When I try to install it on windows server 2003 X64, I always got the error at phase 17, and the return code is 1073740791. the message like that:
Execution of the command "C:\usr\sap\EC2\SYS\exe\uc\NTAMD64\R3load.exe -testconnect" finished with return code -1073740791. Output:
The SAPinst.log file as follows:
SAPinst.log
INFO 2099-08-30 07:33:38.314
An error occured and the user decided to retry the current step: "|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|testDatabaseConnection".
INFO 2099-08-30 07:33:38.314
Working directory changed to C:/Program Files/sapinst_instdir/ERPEhP5/AS-ABAP/ORA/CENTRAL.
INFO 2099-08-30 07:33:38.408
Switched to user: cdp-ehp5\ec2adm.
INFO 2099-08-30 07:33:38.533
Creating file C:\Program Files\sapinst_instdir\ERPEhP5\AS-ABAP\ORA\CENTRAL\R3load.exe.log.
INFO 2099-08-30 07:33:38.548
Switched to user: cdp-ehp5\ec2adm.
INFO 2099-08-30 07:33:38.580
Output of C:\usr\sap\EC2\SYS\exe\uc\NTAMD64\R3load.exe -testconnect is written to the logfile R3load.exe.log.
WARNING 2099-08-30 07:33:41.830
Execution of the command "C:\usr\sap\EC2\SYS\exe\uc\NTAMD64\R3load.exe -testconnect" finished with return code -1073740791. Output:
ERROR 2099-08-30 07:33:41.845
CJS-30023  Process call 'C:\usr\sap\EC2\SYS\exe\uc\NTAMD64\R3load.exe -testconnect' exits with error code -1073740791. For details see log file(s) R3load.exe.log.
ERROR 2099-08-30 07:33:41.892
FCO-00011  The step testDatabaseConnection with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|testDatabaseConnection was executed with status ERROR ( Last error reported by the step :Process call 'C:\usr\sap\EC2\SYS\exe\uc\NTAMD64\R3load.exe -testconnect' exits with error code -1073740791. For details see log file(s) R3load.exe.log.).
INFO 2099-08-30 07:33:42.517
Creating file C:\Program Files\sapinst_instdir\ERPEhP5\AS-ABAP\ORA\CENTRAL\__instana_tmp.xml.
Any ides? Any help? Many thanks.
Ross  Wang

Answer 1

Hi Vincent,
I don't know if the following information is enough?
disp+work information
kernel release                720
kernel make variant           720_REL
DBMS client library           OCI_10201_SHARE,
DBSL shared library version   720.00
compiled on                   NT 5.2 3790 S x86 MS VC++ 14.00 for NTAMD64
compiled for                  64 BIT
compilation mode              UNICODE
compile time                  May  7 2010 02:47:09
update level                  0
patch number                  46
source id                     0.046
supported environment
database (SAP, table SVERS)   700
                              710
                              701
                              702
                              703
                              711
                              712
                              720
                              730
                              731
DBMS server
   ORACLE 10.1.0..
   ORACLE 10.2.0..
   ORACLE 11.2...*
operating system
Windows NT 5.0
Windows NT 5.1
Windows NT 5.2
Windows NT 6.0
Windows NT 6.1
disp+work patch information
( 0.001) Inconsistencies for <tt:call transformation> II (note 1240930)
( 0.001) SELECT with FOR ALL ENTRIES and dynamic WHERE condition II (note 110391
6)
( 0.001) Presentation buffer improvements (note 1332488)
( 0.001) Currency fields with manipulated input mask (note 1325894)
( 0.001) XBNF: Adjusted some identifier rules (note 1332293)
( 0.001) Suppressing input history for the SAP GUI (note 1264378)
( 0.001) VMC: Checking for null in JARM data condensing (note 1334807)
( 0.001) GUI status version (note 1081770)
( 0.001) VMC/JAC (note 1332616)
( 0.001) VMC/JAC (note 1332616)
Ross