Help!! Acrobat 9 Pro Stopped Working

I recentlly installed CS4. Was working a treat, then I got a virus on my comp and had to have it wiped clean and start again. Since re-installing Acrobat Pro 9, it doesn't work properly i.e. I can't insert pages, crop pages or delete pages etc can't do anything from the drop down menus. I have re-installed and run a repair but no avail it's driving me crazy. Does Acrobat have prefs I can delete??? I'm just stumped at what else I can do. If anyone has any suggestions it would be much appreciated
Thanks
Maria

It's ok peeps. I've managed to sort it out. I needed to run the updates which I had to do through InDesign as I couldn't access it in Acrobat and it has updated the whole suite. Acrobat is working perfectly now.

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Adobe Acrobat Pro stopped working

Adobe Acrobat Pro 10.1.8 keeps crashing now. Any suggestions?

12/13/13 3:50:14.945 PM AdobeAcrobat[1874]: (
          0   CoreFoundation                      0x931bb6b1 __raiseError + 193
          1   libobjc.A.dylib                     0x9a97a091 objc_exception_throw + 162
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          3   ImageKit                            0x961eb77d -[IKImageFlowView _reloadCellDataAtIndex:] + 49
          4   ImageKit                            0x961eb828 -[IKImageFlowView reloadCellDataAtIndex:] + 42
          5   FinderKit                           0x91d1cbdf -[FI_TFlowViewController(DataSource) reloadNodes:forNode:] + 312
          6   FinderKit                           0x91ccab65 -[FI_TBrowserViewController(DataSource) updatePropertiesForNodes:inContainerNode:] + 827
          7   FinderKit                           0x91ce93fc -[FI_TListViewController updatePropertiesForNodes:inContainerNode:] + 135
          8   FinderKit                           0x91c29a6b _ZN12TNodeBrowser11UpdateNodesERK7TFENodeRKNSt3__16vectorINS3_4pairIS0_mEENS3_9 allocatorIS6_EEEE + 61
          9   FinderKit                           0x91de874e _ZN11TNodeEngine20NodesChangedCallbackERK7TFENodeRKNSt3__16vectorINS3_4pairIS0_ mEENS3_9allocatorIS6_EEEERK13TFENodeVectorSE_ + 34
          10 FinderKit                           0x91dea66b _ZN20TNodesChangedHandler10SecondStepEv + 51
          11 FinderKit                           0x91de7703 _ZN11TNodeEngine17ProcessCompletionEP30TNodeEngineNotificationHandler + 73
          12 FinderKit                           0x91de76b4 _ZN30TNodeEngineNotificationHandler22SecondStepOnMainThreadEv + 36
          13 FinderKit                           0x91c77a50 _ZN22IAsynchronousOperation29PerformSecondStepOnMainThreadEv + 138
          14 FinderKit                           0x91c77cfb ___ZN22IAsynchronousOperation30ScheduleSecondStepOnMainThreadEv_block_invoke + 25
          15 libdispatch.dylib                   0x9401e78f _dispatch_call_block_and_release + 15
          16 libdispatch.dylib                   0x9401b3a6 _dispatch_client_callout + 50
          17 libdispatch.dylib                   0x94023a96 _dispatch_main_queue_callback_4CF + 294
          18 CoreFoundation                      0x9311528e __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 14
          19 CoreFoundation                      0x930cc739 __CFRunLoopRun + 1897
          20 CoreFoundation                      0x930cbd5a CFRunLoopRunSpecific + 394
          21 CoreFoundation                      0x930cbbbb CFRunLoopRunInMode + 123
          22 HIToolbox                           0x986bbe2d RunCurrentEventLoopInMode + 259
          23 HIToolbox                           0x986bbbb2 ReceiveNextEventCommon + 526
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          29 AppKit                              0x936ef536 -[NSApplication runModalForWindow:] + 235
          30 AppKit                              0x93a21bf7 -[NSSavePanel runModal] + 403
          31 AppKit                              0x93a20dbf -[NSSavePanel runModalForDirectory:file:types:] + 298
          32 Acrobat                             0x00375ab5 RunAcrobat + 3566884
          33 Acrobat                             0x0077a1b5 AcroSecurityBailOutImpl + 3740835
          34 Acrobat                             0x007807b5 AcroSecurityBailOutImpl + 3766947
          35 Acrobat                             0x006c5f5c AcroSecurityBailOutImpl + 3002954
          36 Acrobat                             0x00916c79 AcroSecurityBailOutImpl + 5431143
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          38 Acrobat                             0x00659274 AcroSecurityBailOutImpl + 2557282
          39 Acrobat                             0x00bb3550 AcroSecurityBailOutImpl + 8169534
          40 Acrobat                             0x00bb3275 AcroSecurityBailOutImpl + 8168803
          41 Acrobat                             0x0037b64a RunAcrobat + 3590329
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          47 AppKit                              0x9360ea14 -[NSMenu performActionForItemAtIndex:] + 65
          48 AppKit                              0x9360e9c9 -[NSMenu _internalPerformActionForItemAtIndex:] + 45
          49 AppKit                              0x9360e994 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
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Adobe Acrobat XI Pro causes an error when starting it - Adobe Acrobat has stopped working. How do I resolve this?

I've had Adobe Acrobat XI Pro for some time, but yesterday it stopped working and I started having an 'Adobe Acrobat has stopped working' error. It then tells me to Close the Program.
How do I resolve this?
Thanks and regards
Roxanne

Thanks Pat. I was able to resolve the problem.
OS is Windows 7 Pro, Adobe Acrobat Pro 11.0.07.
I went into the Properties file where I identified that Users only had Read & Execute and Read properties, I changed properties for Everyone to Full Control. That fixed the problem.
I don't know how the properties got changed to just Read & Execute, but there had been an automatic update the night before.
Regards
Roxanne

I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro. The application keeps timing out and at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes. T

I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro. The application keeps timing out and at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes. The document is 275 pages. Is there something I can do to stop this?

Hi Ricci,
Since when are you facing this issue? Did you tried system restore to a date before this problem occured.
Does acrobat stop working when you open this specific pdf file or with any pdf file that you open?
Regards,
Rahul

For some reason, the Flash Player on my MAC Pro stopped working, I've checked the install on my Adobe Flash Player and the are current, but the plug-ins don't seem to be working. Can anyone help me get it working?

For some reason, the Flash Player on my MAC Pro stopped working, I've checked the install on my Adobe Flash Player and the are current, but the plug-ins don't seem to be working. Can anyone help me get it working?

It happened w/ my MacPro 2.66 GHz Dual-Core Intel Xeon about 5 months ago; tried everything I could think of including multiple downloads of Flash, and hadn't seen any solutions here. Adobe insisted many times that I download & update, but the newest vers. wouldn't work on the computer.
On checking Adobe/Flash was reading the computer as being an earlier model. So the new version of Flash wouldn't work w/ it. Snow Leopard 10.6.8 was being read correctly but not the computer model (can't remember what MP model it was reading).
Nothing worked. So -- a very old PC trick: If nothing else works get the hammer out and bludgeon it-- might work. So I reset everything by putting the Snow Leopard install disk in, held down 'C' on restart and let it run.
Didn't take anything off the HDD first, just ran the install disk over everything.
The experts on the forums are probably cringing right now & I'd like very much for them to jump in. Love to know how my computer model was being mis-read. All I can say is, for the brave and desparate, it worked for me. Something to keep in mind.
It helped that I had a new computer on order & have 2 backups, one being mandatory. Might work only the one time but worth a check.
Good luck on working this one out.

Premiere pro stopped working when starting help me

My Premiere Pro CC keeps giving me a "premiere pro stopped working" when I try to start it. What do I do?

Hello Genero,
I'll see if I can help you out a bit here.
There could be a number of different issues causing this problem...
So if possible could you please let me know what operating system you are working on (Windows or Mac)
Have you been using PP for a while and it just started this behaviour, or have you just recently installed and have not been unable to use the software at all?
What is your setup like?
A few things to try:
-Reset your Preferences:
When launching Premiere Pro from either a Mac or PC, hold down two keys while launching. This automatically throws away Premiere’s preferences.
For the Mac, press Shift+Option
For the PC, press Shift+Alt
In both cases, continue holding the keys until the splash screen appears. You will know you successfully trashed preferences when the splash screen doesn’t have projects listed.
-Add the newest update to Premiere Pro software, if you are not already up to date.
-Install the most up to date driver for your graphics card and restart your computer.
Please get back to me and let me know if that helped at all!
Cheers
Jasper

Adobe Acrobat X Pro stopped working again but I think I've spotted something...

Hi Folks.
I am one of those users, Adobe Master Collection CS6, whose Acrobat X stopped working mysteriously a few days back. I followed the discussions on the forums here where others were experiencing it and took the advice on offer to delete cache.db and reenter my serial number. That worked a treat. Until right now, after only a few days of all being well my Acrobat is gone down again .
When I followed the said instructions above, I created a backup copy of my working cache.db file and it is 16Kb in size. Now, looking at my current cache.db file, it is 20Kb in size, so something has happened to it, it's grown in size by 4Kb and I'm wondering if whatever this problem is is related to this extra 4Kb of data which has been added to the file?
Two questions...
1. Is there some way for me to send this file to Adobe so they can take a look at it and see if they can figure out what's going on?
2. Is there a solution to this that works! I don't want to have to keep replacing my cache.db file every few days to keep Acrobat working .

The growth in file size is probably just a side effect of the encryption when it gets locked. You can use the Feature Request/Bug Report Form to report your issue, but there is no guarantees anyone will follow up. Anyway, since this is a frequent issue, I'm sure one of the next updates for AAM is already in the works and will fix it.
Mylenium

XI Pro stopped working and won't start

I used XI Pro on my desktop for a year. It worked perfect. Now, when I click on the icon it looks like it's loading but nothing happens.

Bill,
The suggestion did not work. I posted a response on the blog.
Thanks for you assistance.
In His Service,
Gerry Washington
Stewardship Technology, Inc.
P.O. Box 987
Mt Vernon OH 43050
Toll-Free (866) 604-8880 Ext. 706
www.egsnetwork.com
www.stewardshippayroll.com
"Bill@VT" <[email protected]> said:
XI Pro stopped working and won't start created by ( https://forums.adobe.com/people/Bill%40VT ) in Acrobat Installation & Update Issues - ( https://forums.adobe.com/message/7258179#7258179 )
On Windows (I just don't know how on a MAC), go to Control Panel>Programs & Features. Select Acrobat and run a repair. After the repair, open Acrobat and run Help>updates to be sure you are current.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7258179#7258179 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Acrobat Installation & Update Issues by ( mailto:discussions-community-acrobat-installation_and_update_installatio[email protected] ware.com ) or at ( https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 14 )
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I have pluged a portable battery to the USB and my macbook pro stopped working after that, right before it shut down there was a message on the screen that said something like " USB device is withdrawing so much power, please disconnect and connect again?

I have plugged a portable battery to the USB and my macbook pro stopped working after that, right before it shut down there was a message on the screen that said something like " USB device is withdrawing so much power, please disconnect and connect again?
if the device I connected have caused this, shouldn't the macbook itself have some type of protection that should prevent this from happening.
because when I took it to an apple certified maintenance shop, the guy said that now it could only run while connected to the power. it won't run on batteries. and that I have to change the motherboard.
can I just replace the damaged part only, would apple consider this as a design issue and they could pay for it, or should I just buy a new motherboard for 800$.
Help.

BB1B2,
The problem is in finding a tech shop that will/can do board level repairs on Macs. They are few. And I certainly wouldn't spend $800 on a new logic board - I would replace the computer if I had to pay that much!
You could call around to a few repair shops and see if they feel competent to isolate the problem and do a board level repair - but I'm afraid, in the end, that your search will be futile.
Sorry,
Clinton

I have a user getting an error Adobe Acrobat has stopped working how do I resolve this?

Adobe Acrobat XI Pro
This happens at a variety of times. Sometimes while scanning sometimes while bookmarking sometimes while adding pages from a file.
What I have done is made sure the program was up to date, a repair install, updated scanner drivers, replace the scanner with a different model, made sure the workstation was current with MS patches. Any suggestions would be most welcome.
Thank you,
Brad

Thanks for the reply. Sorry I wasn't clear the version is XI standard. And I did check for updates. The program is current. Still a few times a day the program will crash and my user will have to start over again on the document she is working on. Very frustrating for her and me.
The full error is:
Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Acrobat subscription stopped working, each time I open it goes straight to the purchase page

Acrobat subscription stopped working, each time I open it goes straight to the purchase page

Hi Poepholl,
I've checked your account, and nothing seems to be out of order with your Acrobat Pro subscription. Are you launching Acrobat on your desktop? If, for some reason, your subscription has reverted to trial mode, I would expect you'd be presented with the trial dialog box. From that dialog box, you should be able to click License this Software, and then sign in with your Adobe ID and password. If that's not the case, please let us know.
Best,
Sara

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

USB ports in my macbook pro stop working

For a few months now the USB ports in my Macbook Pro stop working. The mouse is unable to move the pointer, therefore, I have to use the trackpad to select things. Then, when i try to shut it down it refuses to shut down, so I have to hold the on/off button to turn it off. When I turn on the laptop, the problem goes away. It's been happening more often for the last few weeks. Is there a problem with the software or is it the fact that I never used a base to raise the laptop, until recently, to let air in below so it doesnt heat up so much?
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Hi h,
Try an SMC Reset: http://support.apple.com/kb/HT3964

Will Acrobat Pro 7 Work with Windows 7?    It did NOT with Vista.

I create fillable forms using Pro and have never had any problem getting Acrobat Pro to install the PDF driver with Windows 6 or XP.
However, I have tried every "solution" offered by Adobe to get the driver to install on my new notebook which runs on Vista. I have also downloaded and installed both Vista service packs. The driver still will not install,
Without the converter driver, I cannot do a substantial portion of my work on the new computer.
I was going to upgrade to Acrobat Pro 8 but found out from other irritated users that Pro 8 also failed to install the driver using Vista.
   Am I the only customer who thinks there is really shoddy support from Adobe on this issue?
I am willing to upgrade to Windows 7. However, if Pro fails to work with Windows 7 like it did with Vista then the upgrade would be another waste of my money. If we cannot depend on Acrobat Pro to work on the Windows platform, my company (5000+ employees) is going to have to find other software.
Has anyone had success getting Acrobat Pro (7, 8, OR 9) to install the PDF converter driver with Windows 7 ?
Thanks!

What is the "method" to get around issues with Windows 7 64bit? My XP machine failed and I've bought a new one running Windows 7 64bit. I'm trying to get a credit card statement, but I can't read it because the downloaded Acrobat 9 I'm trying to install - won't install. Something about it not being "compatible" with Windows Vista and 7 operating 64bit. How long has Vista been around?? - at least a couple years. Why hasn't Acrobat been able to get "compatable" in all this time?? Right now it seems I'm screwed because I unknowiing bought a 64bit machine.
I've been told at work that the answer is to get some sort of similated 32bit operation going that Acrobat can handle. Can you please tell me how to do that? I'd really appreciate your help.

My USB port on my Macbook Pro stopped working and i tried the SMC reset and the one closest to the SD port still continues to not work. Is there anything i can do besides bringing it in?

My USB port on my Macbook Pro stopped working and i tried the SMC reset and the one closest to the SD port still continues to not work. Is there anything i can do besides bringing it in?

I would do another SMC reset. If nothing changes you should take the computer in to an Apple store for a free diagnostic. You should make an appointment.
http://www.apple.com/retail/geniusbar/

My hard drive on my MacBook Pro stopped working and I had to replace the hard drive. I cannot get my playlists and photos to appear in my iTunes and iPhoto. Does anyone know how to resolve this?

My hard drive on my MacBook Pro stopped working and I had to replace the hard drive. I cannot get my playlists and photos to appear in my iTunes and iPhoto. Does anyone know how to resolve this?

Peace Lilly wrote:
... Will I loose everything if I connect the iphone to the itunes as a new device?
To avoid that...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

Help!! Acrobat 9 Pro Stopped Working

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