Help activating a photoshop cs6 subscription

I started out with a Photoshop cs6 subscription edition almost a year ago and have been re-activating monthly.  I just found out while connecting to re-activate for this month that Individual Creative Suite subscription edition products have become single-app memberships in Creative Cloud.  I don't have a problem with that.  But after reactivating, Photoshop comes up now as a trial version of Photoshop "extended", and is giving me 30 days to start paying for that version, and I don't have a need to do that.  Question is, after 30 days is my original Photoshop cs6 going to stop working too, and what do I do to get it back?.....or will the trial version of "extended" just go away?

http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

  • Can't download photoshop cs6 subscription

    I am having problem downloading a photoshop CS6 subscription. the browser jump to: https://creative.adobe.com/apps, and nothing happens. Any help?

    Ah, forgot about those pesky US holidays. No worries.
    Actually, although following various links from the Adobe web pages after signing in (which took me to creative.adobe.com/apps) all locked up, when I followed the "Download and install" link in my "Welcome to your [Subscription]" email it put a trackingid on the end of the URL and everything started working.
    So short-term problem solved for me.

  • Tired of activating my photoshop cs6 every day

    Tired of activating my photoshop cs6 every day for the last year and calling, and uninstalling and reinstalling.

    wondered if I could have been sold a trial version. I paid around $700.
    They probably mean a "beta". The resounding answer would be no. That sounds like grasping at straws in the absence of another more likely explanation.
    For the record, Adobe trial versions (meaning they expire 30 days after first launch if no serial number is entered) are identical in every respect to the paid-for version.
    Re: your issue - are you saying that every single time you launch Photoshop CS6, you are faced with the Activation screen?
    Have you installed the 13.0.1.1 updater? May help or it may be irrelevant.
    http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

  • Adobe TV helps tutorials for Photoshop CS6

    When trying to view Adobe TV help tutorials for Photoshop CS6 all I see is a black screen/box where the video should be.  I am running XP, with maximum memory, IE 8, and the latest Flash player.  I have also run through all of the check points noted in the following link:
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    What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

  • No local help files for Photoshop CS6 extended

    Hi
    I wish to use local help files for Photoshop CS6 but only online support is available. Local files are not listed under the Adobe Help preferences. The option to search only local rather than online help is greyed out. I found and downloaded a PDF with of the help files but don't know where to install it or if this is possible. I have CS 5 Creative Suite and this works fine giving the option of local or online help when accessed.
    Is there a way to install and use local help files in photoshop CS6?
    Thank you.

    Hi and thanks for directing me to that article, it should have done the trick. I am using mac mountain lion 10.8.5.
    The help system has always operated oddly - I have Photoshop cs6 but also the cs5 master suite installed. CS5 works fine but Photoshop cs6 only gives the option for online help and then directs me to the CC site. There is no simple listing for just Photoshop help in the help menu - presumably as it is not seeing it installed
    I tried various configurations in the article, having to set up the folders they suggested. In my case, in a variety of alternative places as I have a boot up volume with the documents folder moved onto a RAID array so the Shared folder is not in the documents folder but in Users on the boot drive. So - confusing - but tried all the likely candidates and folder configurations/locations while following the instructions as closely as possible. Even tried an documents folder alias to redirect the program to the alternative path way.
    At least now I have the PDFs and can look through them outside the adobe interface. The problem with the community site being questions regarding photoshop alone, yield answers for all sort of other issues and programs.
    Thanks for your help though, which should have worked, appreciated.

  • Photoshop CS6 Subscription (non Extended) Edition not available?

    Hello,
    I have just purchased the Photoshop CS6 Subscription Edition (not the Ps CS6 Extended Version).
    However, following the download link under My Orders, I am only offered to download + install the Ps CS6 Extended Version (see screenshot below)
    For whatever reason, the Adobe Application Manager does not differ between the Ps CS6 Standard and Extended Versions.
    When opening the installed Ps CS6, it comes up in Trial Mode, a Nag Screen asking for Licencing. When using my Adobe ID (used for the purchase), I am prompted with a Serial Number Request.
    ==> Please advice how I can obtain my purchased product.
    Thanks, Frank

    Hi Rasmus,
    indeed contacting support solved my issue - after 90 min of patience.
    Basically (on Win7) the "fix" involved changing your local settings to english, reboot, uninstall all Adobe Photoshop Versions, reboot, Use Adobe Download Manager to download and install Photoshop "Standard" edition.
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    The splash screen now shows Photoshop CS6 (no more Extended) and the registration is done automatically in the background.
    I switched back my locale Win7 setting to non-english and things worked fine. I assume the locale setting change is not really necessary, but do uninstall all Photoshops before you try...
    Cheers, Frank

  • Photoshop CS6 subscription with previous iCloud test

    Hi,
    I just purchased a photoshop cs6 subscription.
    Where can I found the download? When I follow the link of the email, I always end up in the icloud. There, under App, only the extended version is available.
    So I tried to install that one. But as is had tested the full icloud set before, I always get the message that my testing period will end in 1 day.
    So, how to proceed?
    Best Regards,
    FRank

    Hi Frank,
    The emailed receipt should walk you through the download process. If you're still struggling to get the download I would recommend contacting our support, they should be able to walk you through the process.
    -Dave

  • Welcome. At the outset, I'm sorry for my English :) Please help with configuration Photoshop CS6 appearance. How to disable the background of the program so you can see the desktop. (same menus and tools) Chiałbym to be the same effect as CS5.

    Welcome.
    At the outset, I'm sorry for my English
    Please help with configuration Photoshop CS6 appearance.
    How to disable the background of the program so you can see the desktop. (same menus and tools)
    i wantto be the same effect as CS5.

    Please try turning off
    Window > Application Frame

  • Photoshop CS6 Subscription Edition one-year

    I purchased Photoshop CS6 Subscription Edition one-year  and received the email telling me where to download the software with a 'link' but there is no Photoshop CS6 Subscription Edition one-year  listed.  What am I supposed to be looking for and really, must this be so difficult?

    You simply download AAM as instructed in the link. Once you sifgn in with AAM, everything will be handled from there.
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  • Photoshop CS6 Subscription Activation Question

    Hi,
    I was wondering if it is standard behaviour for my PS CS6 subscription to require me to log in to Activate the licence EVERY time I use it? I thought that one it was activated, PS only checks the Activation every 30 days. Once I log in the activation works fine, however if for any reason my internet connection was not available, it would seem that I would not be able to use my copy of PS.
    I realise that that would happen even if the check was every 30 days, but that would only be a possible issue once a month, not every day!
    Thanks,
    Mark

    I checked & there is no PSErrorLog.txt in my user space
    I have tried disabling Firewall & anti-virus but to no effect.
    I also tried this suggestion from Adobe help
    "Thank you for contacting Adobe Technical Support. I am sorry to know that the issue is not yet resolved. Please navigate to C:\Program Files\Common Files\Adobe folder and give full permissions to 'Adobe folder' and then try to launch the software. If this still does not work then I request you to contact us back via Live Chat. You can initiate the chat from the following link :"
    Only change in behaviour is that I only get ONE request for Security Key instead of TWO
    OK, here is system info:
    Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
    Physical processor count: 4
    Processor speed: 2400 MHz
    Built-in memory: 8191 MB
    Free memory: 5028 MB
    Memory available to Photoshop: 7251 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce 9500 GT/PCI/SSE2
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 1050, right: 1680
    Video Card Number: 1
    Video Card: NVIDIA GeForce 9500 GT
    OpenCL Unavailable
    Driver Version: 8.17.12.8562
    Driver Date: 20111015000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1680 x 1050 x 4294967296 colors
    Video Card Caption: NVIDIA GeForce 9500 GT
    Video Card Memory: 512 MB
    Video Rect Texture Size: 8192
    <was serial number>
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Users\Dan\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 111.8G, 15.8G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
       ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
       AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Bas Relief 13.0
       BMP 13.0
       Camera Raw 7.1
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Dicom 13.0
       Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Embed Watermark 4.0
       Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Extrude 13.0
       FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mezzotint 13.0
       Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Sumi-e 13.0
       Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins:
       Noise Ninja NO VERSION
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE

  • Photoshop cs6 subscription won't download.

    I just bought the one-year subscription for Photoshop cs6. When I click on download it takes me to the creative cloud account page and nothing downloads. The website that it takes me to when I click download is https://creative.adobe.com/apps
    Can anybody help me to download?
    Thanks.

    Hi ,
    Please login on www.creative.adobe.com using your adobe ID and password.
    you will be directed to a page where you will have all the applications to download.
    Alternatively you can install AAM(Adobe application Manager) . AAM will help you to download your Photoshop cs6 .
    Thanks
    Kapil Malik

  • Strange cropping activity from photoshop cs6 to lightroom 4.3

    i have never noticed the following activity:
    I edited, including cropping, an image in photoshop CS6. I saved the image as a tif and also as a psd. Both sent to a folder which exists in LR catalog. Both images were revealed in LR with the SYNCHRONIZE FOLDER command.
    Both images are shown in the appropriate folder, BUT BOTH ARE CROPPED MUCH MORE THAN was done in CS6 editing. Approx 1 inch has been removed along the left side (long dimension) of both images as compared to the dimensions in CS6. They happen to be sitting next to the original image in the LR catalog and it is easy to see the unwanted change. The route from CS6 to LR 4.3 was what I normally use.
    WHAR COULD HAVE CAUSED THE APPARENT ADDITIONAL CROPPING SEEN IN LR. Developing in LR crop does allow the image to be restore to proper dimensions by expanding the cropped edge.
    wonder if this makes any sense?
    I have probably set a switch wrong in LR but cannot find my error. Photoshop seems to have performed flawlsessly.
    I use iMac, i7, 10.8.2, 16GB ram.
    vince
    Message was edited by: vinsolo
    Message was edited by: vinsolo

    thank you cornelia, for your reply.
    I really have no workflow as I rarely do more than retouching of photos for others, each of which usually requires an irregular, often trial-by-error workflow. Most of these images are in very poor condition and are less than well photographed.
    The "future project" was really a shortcut to say that i suspected that my client cannot open PSD on her machine and I wanted to have tiffs available for her.
    I am afraid that i have not clearly described what i saw happen. And, it continues to occur with this single image after repeat tests of the same procedure. NONE of the other images in that folder, or any other image I have, responded in the way I attempted to describe. Probably user error-I guess I will never know!
    In any case, I am very grateful that your had the time to respond.
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