Help adding IP phone to SmartCare appliance

I have a customer site that I installed a SmartCare 2000 appliance. I am able to discover all of the Cisco devices except for the IP Phones. From what I read, when you run a discovery on the Call Manager it's supposed to pull the phones in from that. However, it's working. Does anyone know the best way to add the IP phones to the inventory?
Thanks,
Corey

Hi GVK,
in addition to what Jose and Nadeem has said[+5], u can make some changes in existing phones when PUB is down called as User Facing Features[UFF]
https://supportforums.cisco.com/docs/DOC-13672#User_Facing_Features
User Facing Features
Below is a list of user facing features that can be updated by the subscriber and therefore updated while the publisher is down.
User Facing Features
Call Forward All (CFA)
Message Waiting Indication (MWI)
Privacy Enable/Disable
Do Not Disturb Enable/Disable (DND)
Extension Mobility Login (EM)
Monitor (for future use, currently no updates at the user level)
Hunt Group Logout
Device Mobility
CTI CAPF status for end users and application users
Credential hacking and authentication
regds,
aman

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Help adding IP phone to SmartCare appliance

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