HELP! Address Book database all lost, says "corrupted", won't open.

HELP!
Recently installed Tiger 10.4.3 combo update. Or --- did that FBI virus get me? The same day as update I noticed a bunch of spam in my dotmac email (it's forwarded to Yahoo account). One spam was that FBI scam. As soon as I uploaded the spam attachment to forward to the real FBI site complaint address, my entire address book was wiped out. All files. Now it won't open, even for me to attempt to merge or Sync or to import my backup AB files. Error message comes up after about 2 seconds and it says "COULDN'T OPEN THE ADDRESS BOOK DATABASE. The database is corrupted" with a 'quit' button.
Can I uninstall AB somehow? If so, how? Can I reinstall a fresh version, too?
HELP!

please to help

Similar Messages

My address book on mac air (lion osx) won't open

I took my macbook air and iPhone into apple store to get help in updating iPhone to 5.1 and to merge everything in iCloud and drop mobileme
Not sure what happened during the meeting with the genius....but, my address book on my mac air won't open.....
Any ideas would be appreciated.

I took my macbook air and iPhone into apple store to get help in updating iPhone to 5.1 and to merge everything in iCloud and drop mobileme
Not sure what happened during the meeting with the genius....but, my address book on my mac air won't open.....
Any ideas would be appreciated.

Error message : failed to open address book database

On clicking the desktop icon I recieve the message Error: failed to open address book database and my palm programme will not open on my computer. On my hand held Hot Sync Log I have: OK Mail, OK Date Book, Address Book Sync failed, OK To Do 3 messages, OK Memo 3 Messages, Note Pad Syncho failed, OK System.
I have uninstalled and installed Palm twice. Any suggestions would be welcomed!
Post relates to: Palm m515
Message Edited by lisbellaw on 06-26-2008 06:42 AM

Hi, and welcome to the Palm Community Forums.
This question comes up relatively frequently (using the Search function brings up many, many hits, such as this one which has a link to the Palm Knowledgebase article which should resolve the problem). It is typically the result of a damaged or corrupted record.
Good luck, let us know if it helps.
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

I just lost my address book folders all except one. Any help available?

I was inputting information into an address in my address folder. I sent and email to this person and went back to the address book and Only one folder was available. Where did my other folders go? Can I get them back? I had a lot of information in my address book and I'll be lost without it.

If you have mobile me it's has a glitch that deletes your contacts. uggh. However if you have a back up you can get them back. Here is what Apple told me and it worked. 1. turn off the internet on your computer. go to your time machine icon and go back into time - a time in which you had the contacts (a day ago, a week etc). go the house on the left that has your username. go to application support and grab your address book and drag it to the desktop. that makes a copy of your address book. Close time machine.
2. Open your hard drive (up in the right corner of your screen) go to username (little house on the left)find Application support and drag the address book on your desktop to the application support file. IMPORTANT: CHECK TO MAKE SURE ON YOUR COMPUTERS THAT YOUR CONTACTS ARE THERE. IF NOT, STOP. CONTACT APPLE.
3. go to System Preferences. Turn on the internet
go to mobile me. Sync contacts with mobile me - MANUALLY - REALLY IMPORTANT: you want to make sure that you are syncing from the computer to mobile me (COMPUTER SCREEN TO THE CLOUD). Then hit replace. IMPORTANT: MAKE SURE YOUR CONTACTS ARE NOW VISIBLE ON YOUR MOBILE ME CONTACTS BUTTON BEFORE PROCEEDING
4. On your iphone go to settings. go to mail-calendars etc go to mobile me account and turn off contacts. It will ask you if you want to delete the info on the iphone and the answer is yes (don't be scared you are replacing with the info on your computer that you just updated). It will say something like turning off contacts. Wait a few moments, like 5. Turn the contact back on.
That should do it.

Help! Error: Failed to open Address Book Database on Palm Desktop

In advance, thank you, thank you, thank you to the person who saves me from this error! I have no idea what I've done to deserve this!?! So, thank you for helping!!!
Here's the problem:
When I double click on the Palm Desktop icon on my desktop, I get: Error: Failed to open Address Book Database on Palm Desktop
And then, I get: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When I click on the details button, it says: PALM caused an invalid page fault in
module MFC42.DLL at 0177:5f404045.
Registers:
EAX=0082fad8 CS=0177 EIP=5f404045 EFLGS=00010202
EBX=00000000 SS=017f ESP=0082fa94 EBP=00855d0c
ECX=5f4d1c58 DS=017f ESI=0082fad8 FS=572f
EDX=00017b84 ES=017f EDI=00000008 GS=0000
Bytes at CS:EIP:
8b 07 3b c8 74 34 83 79 f4 00 7d 0f 83 c1 f4 3b
Stack dump:
00000000 008558c0 004b5d3d 00000008 01befe17 0082fad8 008559cc 008558c0 00855d0c 00000000 00000010 5f4d1c58 00000000 00000000 00000000 00000000
Again, thanks for your help in advance!
Post relates to: Palm Vx

I've seen a lot of people post a message that's basically like the problem I'm having. I'm sending this to everyone who had the same general type of question in hopes that my fix might cure your problem also.
My Palm Desktop (4.1.4) would open correctly the first time after installing, but after doing a hotsync it would crash every other time it was opened (using a Tungsten E). I'm running Windows XP Professional, and it would give an error saying "Windows XP has encountered an error and needs to close", or something like that.
I did the usual. Removed the program and reinstalled, which didn't work. I also went through the tedious process of uninstalling the software, then removing every registry entry by hand that referenced the Palm or Pocketmirror, which also didn't work.
I searched through the support files on palmone.com and found something that gave me an idea. It talked about removing a corrupted file to fix problems with the datebook. I hadn't been getting any errors pointing to a specific problem, but on a hunch I deleted the entire address folder out of the Palm directory. That did the trick!
A corrupted address book in the Palm Desktop software was keeping it from running. The problem was how to fix the corruption, which I eventually found on a menu option in the Palm Desktop software.
Below is the fix that worked for me. Caution! Only do this if you have all of the current info in your Palm, because it will erase what's on your Palm Desktop.
1. Go to your Palm folder on your pc (default install location is c:\palm) and open the folder for your user.
2. Delete the address, datebook, expense, memopad, note pad and todo folders.
3. Open the Palm Desktop program.
4. Do a hotsync.
5. Important! Don't click on anything else in the Palm Desktop after doing the hotsync. If you change to one of the areas that has corrupted data, it will immediately crash.
6. Right after doing the hotsync, click Tools on the top menu in the Palm Desktop, then Options. Click on the Tools tab and then click Check Now to fix the corrupted data.
7. Click OK.
That should hopefully get you running again. Let me know if that worked for you.

Address Book Database corruption & No iSync 3.0 Launch on 10.5.1

1- After I upgraded to Leopard and subsequently to 10.5.1, I noticed that my address book application went blank (no data). I've tried to import my contact .txt files, or import vCards, but, I keep getting the message that my Address Book database is corrupted.
2- I have also tried to use iSync to sync my address book, or my mobile phone, but, I keep getting a launch failure on iSync 3.0
Any suggestions or helpful tips appreciated.

For the benefit of other users, it would still be great if you guys would tell us how you resolved the situation....
Meanwhile, I found a solution on another Apple-related forum.... A user there had the same symptoms, and after a bunch of trial-and-error with an extremely knowledgeable guy who was walking the user through various steps, this was the result:
+"trash[ing] the ~/Library/Application Support/SyncServices/Local/ folder did it... Usually touching that folder brings good karma...glad that it's fixed now."+
It seemed like a radical move, because on my MacBook Pro that folder contained over 500 megs of data (although it may have been abnormally bloated)! But I had everything backed up, so here's what I did:
1. I moved the folder, referenced above, to my desktop. (Note that "~" indicates your home folder.)
2. Restarted my macine.
3. Opened the .Mac preference pane, then clicked "Sync"
(Note: Previously, clicking "Sync" had been causing the Prefs window to behave as though It had "crashed," and the fan on the Mac turned on, as it does when the processor runs hot. So just being able to successfully click "Sync" was a really big deal in this case.)
4. Clicked the "Advanced" button, selected the MacBook Pro, then clicked "Reset Sync Data" and made sure that I was replacing data on .Mac with the data from the computer (which I knew was good data). In other words, I made sure that the animated arrow was moving away from the computer and toward .Mac, indicating the direction of the data transfer.
(The folder I deleted in step 1 contained a lot of sync data. So without step #4, I was concerned that .Mac -- with its data having been deleted -- might have interpreted that as a signal to delete the data on the Mac. So I performed step #4 to make sure that didn't happen.)
5. Then I clicked "Sync now."
This was the first time I'd gotten sync to work for at least 36 hours. Also, after the sync was completed, the new "Local" folder, which replaced the one I deleted, only had 62 megs of data. That's why I suspect that the deleted folder was abnormally bloated.
So far so good.... I hope this description has been helpful.

Address book database gone HELP! How to recover it from .Mac

Dear all,
today after I sent an invitation using iCal the whole address book database was gone. That's a desaster! It really annoyed me!
So fortunately I still have my address book on my .mac account.
How do I make iSync just copy all the contacts from .mac to my mac? I do not want it to sync it and delete all the contacts online...
Thanks alot
Thomas

Go to System Preferences and open .Mac preferences.
Click "Advanced" tab then "Reset Sync Data" and choose "Contacts" in the menu, and the right-to-left arrow to erase your local data with .Mac data.
Why reward points ?

Palm Desktop software - Fails to open with msg "Error: Failed to open Address Book database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just yesterday, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open Address Book database”. I think this error was caused by a very ungraceful shut-down of my Win XP system yesterday.
I really do need to use the Palm Desktop software for my address list, calendar, and memo. The problem is that the error with the Address Book database seems to be preventing the Palm Desktop software from initializing.
I am using Palm Desktop 4.0.1 on Windows XP SP3. I do NOT have an export file of the Palm address book or other databases. However, I do have five levels of backup history on my external Maxgor backup drive.
Specifically, on my current c drive I have files in the directory:
C:\Program Files\Handspring\WR\address
            address.bak                  5/16/2009   (from last sync before I broke Visor)
            address.dat                   5/24/2011
            Personal.ABA   11/6/2008
            Unfiled.ABA    3/28/2008
On my most recent backup of my system, there are the following files:
                        address.bak                 5/16/2009   (from last sync before I broke Visor)
                        address.dat                  5/12/2011
                        Personal.ABA   11/6/2008
                        Unfiled.ABA      3/28/2008
I have not listed the four older backup versions.
I haven’t tried any corrective measures yet (I don’t want to make matters worse) and am hoping that someone can guide me along the right path.
Is it possible for me to just rename the “current” address.dat file to something like address.SAV and then copy the Address.dat file file with date of 5/12/2011 into the current directory. Will the software then just use the older version of the data, or must I do something else.
I am grateful for any assistance. Thank you very much.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Treo 90 fails to synchronize address book database and open

I have an old Treo 90 that I still like to use for addresses. Recently the software will not open on my computer and when I try to open it, I get an error message "Failed to open address book database" which is followed by "Drror: Invalid configuration. Terminating the Palm Desktop." I have uninstalled and reinstalled the software from the computer 2 or three times and still get the same errors. The handheld Treo seems to work fine. Any suggestions?
Post relates to: Treo 90

Hello,
This is mostly caused by the Addressbook database being corrupted even if you sync your Treo 90 to other PC you'll still have the same problem.
You need to import and export your addressbook
NOTE: these steps may cause the Addressbook to loose its category.
cut and paste to your desktop the addressbook folder from your username folder C:\program files\handspring\ your username folder\addressbook
reopen Palm desktop you'll see that the contacts are empty.
In your Palm Desktop click on file import
and in the import box look for the addressbook which you saved in the desktop.
in the file name type *.*
choose address.bak and click import
close Palm Desktop and reopen.
perform hotsync and set the contacts to desktop overwrites handheld.
hope this helps...

Error to open address book database

Hi. I've been using the Palm Pilot i705 without the email feature for several years and on a succession of computers. Never had a problem. Today I can't access it on my pc. I get "error to open address book database."
Is the fix to reinstall the software from the cd? If so how do I save my existing databases or would the subsequent hot sync after reinstall pull in the database? My last hot sync was successful and is my most current.
Any help is greatly appreciated. Thanks. Pat.

cmoulin,
Ok, No problem.
Glad to hear you recovered your data.
FYI,
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.

Address book loses all data and DUPLICATES numerous times

Address book is broke. After installing 10.4.3 I lost ALL my 600 addresses, they just disappeared. I restored from backup database no problem. BUT, now my address book is all confused!!!! I has duplicated the addresses. I resest and zeroed .mac, I reset my iPod addresses and also my bluetooth phone. However, THREE times I have opened address book to find my addresses have been duplicated again! I "merge" and look for duplicate adresses but that does not catch them all. I hope Apple releases new design. Address book is not working very well right now on my 12 inch powerbook G4 with 700meg RAM. Maybe someone can review with me how I should wipe out all previous info on Address book and restore a clean database of addresses. I have gone in an looked in library/Application Support/Address Book and replaced that folder already.

Hello Mark, welcome to the discussions. I think the confusion lies with the syncing software rather than AB itself. Try turning of syncing, then delete and restore your AB on the powerbook. Observe it for a couple of days without doing any syncing and I think you will find it is stable.
AK

Address Book database is locked?

Hello,
I'm having a constant problem when trying to sync (using MySync): the sync services engine says that mingling failed and looking at the log I see:
<pre>
2006-06-21 09:09:59.357 SyncServer[216] NSGenericException: error 5 executing 'pragma synchronous=normal': database is locked
2006-06-21 09:09:59.358 SyncServer[216] ISyncManager caught exception NSGenericException trying to open truth record store at /Users/schmitta/Library/Application Support/SyncServices/Local. Reason: error 5 executing 'pragma synchronous=normal': database is locked
2006-06-21 09:10:00.877 AddressBookSync[227] AddressBookSync (client id: com.apple.AddressBook) error: Exception running AddressBookSync: Session <ISyncConcreteSession: 0x35ea30> cancelled. SyncServer failed to merge the changes from some clients: NSGenericException error 5 executing 'pragma synchronous=normal': database is locked
</pre>
So it seems that my address book database is locked. I tried rebooting both machines, but it did not do anything.
Anybody knows how to unlock an address book database?
Thanks a lot.
PowerMac G5 2x2GHz Mac OS X (10.4.1)

Thank you for the suggestion, I'll try it. (The new user account thing might be difficult as I'll have to tell MySync to synchronize accounts with different names.)
The strange thing is that this started happening with two machines at the same time.

Address book data ALL GONE

I got a blackberry bold recently with a few contacts in it. Wanting to wipe it first before I sync it, I changed "user/library/application support/AddressBook" to "user/library/application support/AddressBook2" hoping that it would clean all the data in my blackberry first.
Well, address book is all empty that's for sure, but when I rename AddressBook2 to AddressBook, nothing happened. ALL my data is GONE.
Please I beg for your help.

I'm sorry but if there are no .abcd cards in the Metadata folder then your address book data is really gone and there is no way to retrieve it. you can try using data recovery software like Filesalvage or Data Rescue II but chances of getting it back are very slim. In the future I strongly recommend you start backing up to an external drive. there are plenty of excellent backup programs for Mac and external drives are quite cheap these days. see this post http://discussions.apple.com/thread.jspa?messageID=7495315#7495315

Address Book database replaced with 2003 database???

Wow!! My Address Book database has reverted to 2003.
I've been using Address Book as a major database for my clients since switching back to Mail and Address Book, after Tiger came out.
This week, now that Entourage is Spotlight enabled, I've started to switch back, but I was continuing to use both. If I remember right, I dragged all the V-Cards from Address Book to the Entourage Address Book. I had enabled .Mac syncing of Address Book. I've been using both the Entourage Address Book and Apple's Address Book in the few days since doing that.
Suddenly, this morning I wake up and go to add a new client into Address Book and it has only me and Apple in it and for me it has an old address!
In the ~ Library
Addressbook.data is dated 10/6/05.
AddressBook.data.backup is dated 5/3/03.
AddressBook.data.beforesave is dated 5/2/05
AddressBook.data.previous is dated 10/4/05
In my iDisk, which I've been backing to regularly, the incremental backups are dated from 9/20/05 to 9/25/05.
When I went to my .Mac backup/Address Book it said, ".Mac contacts have been reset with Sync" but, in fact all 532 of my contacts are there.
What's going on??? And for that matter, how do I safely get them all back to my computer? I just disabled syncing. I've got most addresses both in Entourage and on my External HD backup, but there are recent ones of this week or two.
Chris Harnish
MacSupport, IT for Macintosh users
415.927.2289
[email protected]
http://www.MacSupportX.com
MacBook Pro, Mac OS X (10.4.5)

Go to System Preferences and open .Mac preferences.
Click "Advanced" tab then "Reset Sync Data" and choose "Contacts" in the menu, and the right-to-left arrow to erase your local data with .Mac data.
Why reward points ?

How to recover address book and all mailbox data

How to recover address book and all mailbox data, from mounted drive that had OS10.4.11 now has bad blocks, and is not boot-able.
Any help would be appreciated.... hermann

The drive is mounted (appears as a drive on the desktop)? You can't just copy the files, or is it not really mounted?
It would help to have more details on the status of this drive since I am obviously confused as to whether or not it is mounted and appears on the desktop. Is this an internal or external drive? If internal, how are you booting your computer now?
There are data recovery tools such as [Data Rescue II|http://www.prosofteng.com/products/data_rescue.php] or [FileSalvage|http://subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=1]. Both have free trial versions that let you see if the software will help before you decide to buy. You will also need a second hard drive equal to or larger in size than your first drive as a destination drive for recovered files. If the critical files are located on the bad blocks then there isn't much hope other than to send the drive out to a professional data recovery service which could cost $1000.
The easiest way to recover the files is to get them off a backup drive.

HELP! Address Book database all lost, says "corrupted", won't open.

Similar Messages

Maybe you are looking for