Help! Adobe Media Encoder disappeared from my Creative Cloud

2 issues.
#1. Was using Adobe Media Encoder (part of my creative cloud subscription) .. it kept saying i needed to activate it all of a sudden.. so (am on a mac) dragged it to trash, and went to adobe application manager to re-install, all of a sudden, it's not there. So then went to online https://creative.adobe.com/apps to download it.. it's not there either! What do I do?
#2. ADOBE YOUR ONLINE SUPPORT SUCKS. I contacted these online chat people in India 3 times and each time they disconnected me or screwed it up. WTF. seriously. You have officially gone down in terms of reputation with me.
Please help.
As per the support issue, i'll deal with some Adobe Exec separately for that.
thanks

Why would you trash your application? Dragging apps to the Trash doesn't activate, de-activate or uninstall the software.
Media Encoder is not a separate software download. Like Bridge, it comes bundled with other software like Flash Pro, Premier, After Effects....
Nancy O.

Similar Messages

MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership

Some people who have downloaded Adobe Media Encoder with Premiere Pro CS6 as part of a Creative Cloud Membership subscription have a problem in which the MPEG2, MPEG2-DVD, MPEG2-Blu-ray, Dolby Digital, & MXF OP1a codecs are missing.
To fix this issue, install the Adobe Media Encoder CS6 (6.0.1) update. Choose Help > Updates to install the update.

It's true. We reached the conclusion that the version CS6 is inferior, a step back, than 5 or 5.5. What's good about it, is the Audution CS6, which is a great replacement for the flawed Audition CS5 accompanying Suite 5.5. You can almost forget the Soundbooth ... Soundbooth ... hmmm, better not comment, but anyway, the most polite thing that i can say it, is that it is a demonstration of how a company decides that its users are not able to think and not able to learn or understants anything. Anything else that i want to say about Soundbooth can not be written here ....
Adobe has demonstrates this development cicle along all this years. The products takes an uphill curve of development, and suddenly, goes back, showing wrong decisions was taken. So after some time , the products starts to evolve again . CS6 shows this stop evolving point. Now we have to wait untill new uphill curve of development starts again.
Well, but like their predecessors AA CS6 still not are good enough to dispense Audition 3, but it is a good outcome for the Suite CS5.5 Audition at least was a sign of improvement in this Creative Suite CS6
Many of the features and effects that have been deliberately taken out of version 5, now returned in 6, (some) showing that at Adobe at least recognizes when misses badly. But the optimal effects panel of AA3 did not return, some effects of AA3 as fade in and fade out did not come back in AA 6, the optimum VST support of AA3 to not are present in AA6 like many VST we have here that was expensive, you do not work in 6, thus, by these and other reasons we can still not dispense AA3.
Maybe in CS7 we users cam be satisfied.

Why can't i find adobe media encoder in apps in creative cloud

I just purchased the creative cloud suite and I found all the apps I need except for media encoder - any suggestions would be greatly appreciated. Thanks!

-   Deactivate PPro and other apps through Help -> Sign out (this way you don't lose your license)
-   Uninstall PPro, AE, InDesign, and Flash Pro
-   Run the CC Cleaner Tool (find it here: http://www.adobe.com/support/contact/cscleanertool.html)
-   Install PPro again.
Refer to : I am trying to download media encoder 6 for creative cloud for teams? Not on product list.
Re: Can't reinstall media encoder CC (Windows)
Hope this helps you.
Regards
Rajshree

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

Sweetmelissa63 for information on how to reinstall Adobe Acrobat XI Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

I have tried multiple times to download Media Encoder CC through the Creative Cloud without success. What can I do next?

What do I have to do to fix this and get the Media Encoder downloaded. I clicked on the "Learn More" link in the Creative Cloud download utility and this is what is returned to me.
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\TLUTTR~1\AppData\Local\Temp\{5CBDA4AA-FE6D-411F-8EF3-A4B3A625BC9D}\AdobeMediaEn coder_8_LS20\Adobe Media Encoder CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Why does Lightroom disappear from the Creative Cloud manager?

Today may be a special case. Now I have "Photoshop CS6", "Photoshop CC", and "Photoshop CC (2014)" on my list of apps. But Lightroom appears on the list of "try/install" as "try", even though I am paying for the Photoshop/Lightroom combination.
In weeks past, Lightroom would disappear from the installed list, and would not be anywhere on the list. I would have to quit the CC manager and restart it to have it rediscover my apps. No other application ever does this, just Lightroom.
Martin Fish

Hi Martin,
Sign out from the Creative Cloud desktop app. Click here to know how.
Sign in back.
Sarika

Help with ID free trial from the Creative Cloud

I'm using the trial version of the Creative Cloud (on a PC with Windows XP) and had success downloading. However, when I try to launch the application ID I start receiveing errors.
For example."The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll." was one error I recieved. Then, "Cannot load the DYNAMICDOCUMENTS.RPLN plug-in. It is dependent on the TRANSPARENCY.RPLN plug-in, which failed to load. Please check documentaion for the TRANSPARENCY.RPLN plug-in." Then there will be another error about SVG EXPORT.APLN plug-in.
Then ultimately I get the force close error and it shuts down the app. Is it a system error or application??

You are recieving 2 error :-
"The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll."
This particular error means that you have a problem with your OS install (it's missing a function that should be there).
And is there any chance that you had problems installing one of the OS service packs?
Upgrade to Win XP SP3 and then check.

Revenir à Adobe Media Encoder 2013 ?

Bonjour,
j'ai constaté avec dépit que Adobe Media Encoder 2014 ne permet plus l'exportation aux formats FLV & F4V. Pourquoi ?
c'est tout simplement absurde, les régies de diffusion de campagnes de publicité demandent encore massivement ces formats dans leurs specs.
Adobe dans sa note de Maj recommande de revenir à une ancienne version pour exporter en FLV. J'ai donc du résintaller la version 5.5 à partir d'un vieux DVD, ce qui n'est pas très satisfaisant vu que cette version est moins intuitive et performante que la CC.
Bref. Quelle est la solution pour revenir à Adobe Media Encoder 2013 car dans Creative Cloud, je ne peux revenir qu'à la version précédente de Adobe Media Encoder 2014 ce qui ne résout pas mon problème.
merci pour votre réponse
Sébastien

Bonjour Seb,
Je viens de lire ton message et malheureusement, je ne puis te donner de solution.
Je suis assez ahuri et consterné qu'adobe puisse recommander de revenir à une ancienne version pour utiliser un de ses propres formats. Je le suis d'autant plus, que mon site est entièrement construit en flash (CS4 ou 5 ) et les vidéos sont au format FLV et je continue donc à utiliser ce format.
Je n'ai plus ouvert flash depuis la création du site, je viens de l'ouvrir et essayé d'importer une vidéo ....impossible d'ouvrir un AVI, un MTS, un WMV et même un MOV !!!!
Je n'ai réussi qu'avec un MP4 et j'ai fermé car je ne tiens pas à me replonger dans Flash actuellement.
Reste, les convertisseurs sur le net.....tout cela est assez étonnant. Ce n'est pas parce que ce format à comme inconvénient d'être dépendant de la bande passante et si c'est évident que sa mort est programmée qu'il faut que ce soit Adobe lui-même qui enfonce l'estocade. Adobe, le matador du FLV, c'est fort!!!! .
Encore, FLV...quelle sera la prochaine surprise qu'Adobe nous prépare????
Andres

Adobe Media Encoder CS6 - Startup crash

I am not able to start Adobe Media Encoder CS6 on Mac (Lion 10.7.3) - it always tries to load and gives me an "Adobe Media Encoder CS6 quit unexpectedly"
This happens with a freshly installed Web & Design Suite AND on both of my Macs.
I just re-installed Flash CS6 to verify - and still, no chance to open it.
Super annoying! What can I do?
Thanks
Steffen Funke

So, I was able to resolve it based on this (old) thread which deals with the same kind of problem under CS5:
http://forums.adobe.com/message/3975390
In short: delete the "Adobe Media Encoder" Folder from your User Preferences (/<Username>/Library/Preferences/Adobe Media Encoder).
It will be recreated on next Startup.
What was strange was, that I need to provide admin password for deleting the Folder, although i's under my User Prefs.
This should not be the case and I suspect this to be the reason for the crash (Folder rights issue, preventing Adobe Media Encoder from writing in it's own Preferences Folder)
Hope this helps someone else.

Adobe Media Encoder Export like source size

Hey,
i´m trying to set up a custom export setting based upon HD BlueRay Mpeg setting.
My source is a custom size (1400 x 1050 px), but i am not able to change to "size as source".
Any Ideas how to change that?
THX
MArco

Marco,
You can use AME to encode a 1400x1050 M2V file.
You need to use the generic MPEG2 format (not Blu-ray or DVD) and change the Level to High. (High 1440 will also work, but it is designed for specific applications.) You will also need to set the Profile to Main or High.
The most important factor is what type of MPEG2 streams your playback device will support. That will be important for setting the Profile and Level values, which constrain the bitrate and therefore the frame size/frame rate of the MPEG2 stream. (This is what Mylenium was referring to.)
Read this for more technical detail about different Profiles and Levels:
http://en.wikipedia.org/wiki/H.262/MPEG-2_Part_2#Video_profiles_and_levels
You cannot transfer encoding presets between After Effects and AME. However, remember than you can encode an After Effects comp directly from AME without rendering an intermediate comp first. Either drag and drop the comp from AE's Project panel into the AME queue, or simply import the AE project into AME, and choose the comp you wish to render. In the next version of After Effects, this process will be much easier with the introduction of a new Add To Adobe Media Encoder command from within After Effects.
http://blogs.adobe.com/aftereffects/2013/04/whats-new-changed-after-effects-next.html
If you want to contact in-person support for AME, visit the following page and choose After Effects as the product (there is no AME option because AME is not sold separately).
http://helpx.adobe.com/contact.html

Plz this could be stupid but i couldn't delete the PSDs from the creative cloud

plz this could be stupid but i couldn't delete the PSDs from the creative cloud
so plz i want help

All synchronized files are on creative cloud folder on your machine.Normally if you delete something there ,it will disappear from your creative cloud space.
Creative cloud files are in
Windows
C:\Users\<User name>\Creative Cloud Files
Mac OS
Mac HD/Users/<User name>/Creative Cloud Files
Or directly on this page :
https://assets.adobe.com/files
Regards,

MPEG-2 option missing from Adobe Media Encoder (ver7.2.0.43)

Hi all,
Having an issue getting the MPEG-2 option for our Creative Cloud installation, specifically in Media Encoder's presets.
The following steps were recommended on another Adobe forum addressing this issue:
1.Uninstall Adobe Premiere Pro or the Creative Suite.
2.Run the cleanup script found here: http://www.adobe.com/support/contact/cscleanertool.html
3.Reinstall Adobe Premiere Pro or the Creative Suite.
4.Launch Adobe Premiere Pro.
5.When prompted for activation during launch, ensure that the computer is online and complete activation.
If the computer cannot be brought online, complete the offline activation during the first launch of the software. Do not choose to activate later.
6.After Activation, close and restart Adobe Premiere Pro.
We have been able to run through steps1 to 4, however the Activation option in #5 does not appear at all (must be activation is included as part of our CC license).
Without the option to deactivate/activate Premiere how can we go about getting the MPEG-2 option to appear?
Thanks again

Hi Jim,
I'm having the same problem of the mpeg 2 codecs missing from adobe media encoder. I have 2 computers and on both of them the mpeg 2 options for encoding have disappeared today. Can you please help?

Adobe Media Encoder for CS4 error Could not read from the source

Hello,
I get an error when I try to export from Premiere CS4. It doesn't matter how I export. Seems like an easy fix, but I can't figure it out. Any help is appreciated:
- Source File: C:\DOCUME~1\ARTWHI~1\LOCALS~1\Temp\extra and b roll.prproj
- Output File: E:\Living Accused Movie Transfers\video\Cindy at table.avi
- Preset Used: NTSC DV
- Video:
- Audio:
- Bitrate:
- Encoding Time: 16:10:34
1/21/2009 9:50:25 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been
deleted.
Thank you
Art

When you attempt to encode media with Adobe Media Encoder CS4 on Windows, the following error message appears in the text file (AMEEncodingErrorLog.txt) that opens when you click the error icon: "Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."
If it's that correct, you removed an earlier version of Adobe Premiere Pro or Adobe Creative Suite on the same computer.
Do one or both of the following solutions:
Solution 1: Create a shortcut to the Premiere Pro executable file, rename the shortcut to Premiere, and move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink.
Close all Adobe applications.
In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4. (If you installed Premiere Pro CS4 in a location other than the default of C:\Program Files\Adobe, then navigate to your custom installation location.)
Right-click on Adobe Premiere Pro.exe (which might appear without the .exe extension) and choose Create Shortcut.
Rename the newly created shortcut to just Premiere.
Important: The name of the shortcut must be exactly Premiere with no other characters.
Open a second Windows Explorer window, and navigate to C:\Program Files\Common Files\Adobe\dynamiclink.
Move the Premiere shortcut that you created into the dynamiclink folder.
Solution 2: Remove and reinstall all Premiere Pro CS4 components or all Adobe Creative Suite 4 components.
Do one of the following:
Windows XP: Choose Start > Control Panel > Add or Remove Programs.
Windows Vista: Choose Start > Control Panel > Programs and Features.
In the list of installed programs, select Adobe Premiere Pro CS4, Adobe Creative Suite 4 Production Premium, or Adobe Creative Suite 4 Master Collection.
Click Change/Remove (Windows XP) or Uninstall (Windows Vista).
Follow the on-screen instructions to remove all components of Premiere Pro CS4 (including Adobe Encore CS4 and Adobe OnLocation CS4) or to remove all components of your edition of Adobe Creative Suite 4.
Re-install your Adobe software.

Adobe media encoder error message - please help

I purchased adobe creative suite 4 web standard in january of 2010. I'm in the process of learning how to use all the features. I am building a website in dreamweaver and wanted to create and import a flash movie. I opened adobe media encoder from my program files. I added an avi file to the encoder, chose a medium quality for web, and clicked Start Queue. I then got the following pop up error message:
Error Message:
Adobe Media Encoder Debug Event
Adobe Media Encoder has encountered an error.
[..\..\Src\Win\WinFile.cpp-754]
Please help.
Thank You.

This forum is for "flash media live encoder". For Adobe Media Encoder related queries go to Creative Suite forums.

Adobe Media Encoderに必要なコーデックがインストールされない(Creative Cloud | Premiere Pro)

Adobe Creative Cloudの年間契約を行った後で Premire Pro CS6のインストールを行った場合、Adobe Media Encoder で MPEG2 などのコーデックが利用できない場合があります。
このような場合は、お手数をおかけしますが、こちらの文書の解決方法をお試しください。
■Adobe Media Encoderに必要なコーデックがインストールされない（Creative Cloud | Premiere Pro）
http://kb2.adobe.com/jp/cps/936/cpsid_93621.html?sdid=JSRPP
ご不便をおかけして誠に申し訳ございません。
Adobe Creative Cloudのアップデートでこの問題を近日中に解決する予定です。

Dear Mr. Smith,
I have since cancelled my CC Premiere Pro account.
Adobe sent a verification email to mbattaglia@1100kfnx_com. Since I am not that person, I had no access to that email account; therefore I could not activate the account.
The Creative Cloud exe file wouldn’t work. I opened it and it looked like it was going to run and then it just disappeared off of the task manager.
Since Adobe pulled an email address from my email account, I can only assume the Adobe is involved in the act of Data Mining and now they have all of my email contacts and more.
Five stars for Adobe and their Creative Cloud of Confusion.
Very disappointed… but not surprised,
Michael O’Connor
cid:[email protected]

Help! Adobe Media Encoder disappeared from my Creative Cloud

Similar Messages

Maybe you are looking for