HELP Adobe Premiere Elements 10 will not start...

I am having problems working this program on my new laptop... this is the message it keeps poping up when i try to load or start a new project
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More information needed for someone to help... click these links and provided the
requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679

Similar Messages

Getting the message Adobe Premiere Elements could not start after silent install

I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla

Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

Display driver problem - Premiere Elements will not start

Premiere Elements 10 will not run on my computer unless I downgrade to an old display driver. I would do this but it causes other problems.
I am using the most recent driver from NVidia (but a pretty old display card). I get this message: "We have detected an incompatible display driver... driver details: NVidia Geforce GTS 250/pCIe/SSE2 3.0.0"
On Windows 7
Can anybody help with this?

Have you manually gone to the nVidia web site and downloaded the latest driver?
http://www.nvidia.com/Download/index.aspx?lang=en-us
This fixes about 95% of these types of issues.
Also, you definitely do have a BadDriver.txt file on your computer. And you may need to delete it to clear this error.

My premiere elements will not started

I have Premiere Elements 11, reg. on 13-05-2013 number [S/N Removed]
The program is after a computer crash new installd. 't will to be de blue/purper startscreens and hold there.
Here stopt the program and via taakbeheer i can away from the program.
Wat think you is the problem??
And how i can start Premiere Elements 11.
Now i go to windows moviemaker for emergegy .
[Image altered to obscure the S/N of the product]
Message was edited by: Bill Hunt

One common cause of PrE hanging on launch is the video driver. While not the only possible cause, I would check this out first.
What OS and version are you running?
What video card do you have, both make and model?
What is the date and version of your installed video driver?
If you go to the mfgr's. Web site, say nVidia, or AMD/ATI, is that the latest version of the driver?
If not, download and install the latest, reboot and test.
Good luck,
Hunt

Adobe Premiere Elements 10 not starting up.

When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR

Photoshop and premiere elements will not start

If there has been an answer, I apologize for asking, I'm haven't gotten any answers from adobe chat and have reached frustration!
I have photoshop and premier elements 9 on windows 7. They worked fine for about a year then both recently stopped working, they didn't open. So I uninstalled and reinstalled from the disk and they worked.
A few days later, the same story. They stopped opening. I've only installed the programs on this one computer.
I could reinstall again and see if that works, but I think there is a 2 computer license which I might have reached since I couldn't deactivate before reinstalling because I couldn't access the program. It also seems silly to reinstall every time I need to use it.
All ideas appreciated!
Anne

Bypass the Unwelcome Screen by creating Desktop shortcuts for the Organizer and the Editor, and restarting your computer.
The Editor's executable is:
"C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"
The Organizer's executable is:
"C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe"
The Unwelcome Screen leaves a zombie process running which prevents the actual program from launching again.
Ken

Adobe Premiere CS3 will not open!

Adobe premiere CS3 will not open. When I click on the Adobe icon on my desktop, I get this message: This application has failed to start because prm.dll was not found. I've tried several things such as: uninstalling the program then reinstalliing it. I tried to open Adobe by clicking on one of my projects by opening MY Computer from start on the taskbar, then click on c drive, etc. but it will not open. Before I started getting the error message stated above, when I clicked on the icon, the program would load to the point of showing the top portion of the page (file, edit, etc.) then stop. It would never fully load. HELP!!!!! I'm in the middle of trying to meet several deadlines.

First, search your system for every instance of prm.dll. See if you have one (could be corrupt, but a Repair Install should have repaired it) in your PrPro CS3 folder hierarchy. Do you have any more? How do the dates and sizes compare to the one, if there is one, in PrPro? Here is a LINK to a .dll site. I do not know this site, so cannot even comment on their .dll's. I'd do the first suggestion, well - first.
Also, I do not know this .dll. It could be a VST from an Audio editing program, or similar. Some of these have been known to bring PrPro to its knees, at launch. Might be worthwhile to check into it a bit more.
Also, take a look at Event Viewer. This ARTICLE will give you some tips on what to look for. Could be more happening, than the error message might lead one to believe.
Good luck,
Hunt

Adobe premiere elements 9 not editing

This is my second attempt to post (my last one a little while ago didn't appear).
I have bought the above package mainly to edit some club videos. It is driving me mad.
I have a Sony Viao
Vista Home Premium
Service pack 2
Intel Core DUO CPU
2.00 GB Ram
32-bit
I have imported a video from my comcorder to the PC via ION EZ Converter. The video is stored as a .mpg file.
When I open up organiser the thumbnail is there.
The first time I opened organiser I somehow managed to drag the video to the left side of the screen and got a timeline but when I started it up I got sound but no picture. However, now when I open up organiser and go into EDIT, aand try to drag across I get automatically sent into video effects and can't go back!
I was told that the problem may be due to incorrect codecs and I have downloaded K-LITE MEGA Codec but that doesn't seem to have helped.
Before I did this I also got a message in elements
"we have detected an incompatible display driver. To get a better and faster playback performance please update your display driver.
Display driver details: NVIDIA Corporation - GeForce 8400M G7/PCI/SSE2 2.1.1"
Help
Really frustrated
Graham WT

Thanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
http://forums.adobe.com/community/premiere_elements
You'll probably get more help with this if you post over there, where more people are working with video. Good luck!
>

Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?

Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
Thanks in advence,
FL

FLOureiro
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.
For your immediate issue, have you update the Online Services in preferences?
Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
Thank you.
ATR

Help, my Mac mini will not start up, only keeps thinking on first page( white screen with apple emblem)

Help, my Mac mini will not start properly. Only goes to the white screen with thinking. Will not go to the password section

Are you sure about your hard disk health, any clicking noice recently?
Go to boot menu (press option button or button left to your space bar while booting) > Select Recovery drive > Disk utility > Verify the volume on which OS X is installed.

Premiere elements does not start

i use Adobe Photoshop Elements and Adobe Premiere Elements.
Premiere wil not start up any more.
plese help
juul18

Juul18 have you removed and reinstalled the software? If so did you receive any installation errors? Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you locate to this discussion.

Adobe Premiere Elements Won't Start A New Project?

When I open up Premiere Elements and try to start a new project, all it shows is a black and purple line, then it just stops. I have already tried updating QuickTime, Windows 7, Nvidia Drivers, and Uninstalling and then Reinstalling Premiere elements. I am running it on a PC that has an AMD FX(tm)-6300 Six Core Proccessor, 8 GB of RAM, a Nvidia G-Force GTX 650, and i installed the program on a secondary hard drive with 761 GB of free space.

xXFIRE
What is this "secondary hard drive" on which you originally installed Premiere Elements 12? Internal or external and how formatted NTSC or FAT32?
I do not see where anyone has asked about "Scratch Disks" as they relate to your issues?
Please refer to Edit Menu/Preferences/Scratch Disks...
a. Where are the scratch disks directed and how much free hard drive space is at that location?
b. Do you have all the scratch disks categories directed to the same place? If not, do so and make sure there is lots of free hard drive space where you are pointing them to.
Please look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder and pile ups of conformed audio in the Media Cache Folder. Both these folders by default are in Documents/Adobe/Premiere Elements/12.0.
Please go to Edit Menu/Preferences/Media and hit the Clean button in the Media Cache Database in that area.
As for the matter of where Premiere Elements program should be installed. Interesting question and some interesting answers. Back in a 2010 thread here on this type of subject, Akshat B (Adobe Staff) wrote
Yes you can install Premiere Elements on any other drive. For that you need to follow these steps:
1. Uninstall current copy of Premiere Elements.
2. Start the installer of Premiere ELements.
3. Choose a location on d:\ drive after choosing the default TV format.
Please keep in mind, even if you select d: drive as the install location some amount of data will get copied to C: drive.
-Akshat
http://forums.adobe.com/message/3284673
Is your Local Disc C, a SSD drive? Why is there so little free space on your Local Disc C?
More later.
Looking forward to your follow up?
ATR

Why does Premiere Elements 8 not start correctly?

I have a problem with Premiere Elements 8, using PC, Windows 8.1. Starting the program I can start a new project and save it. After this the menue appears but the working area is grey. There is no option to use any point of the menue beside starting a new project but this doesn´t help. New start of the pc did not chance anything. I uninstalled the program and installed it again. The problem is still there. In the past I used the program without any problem. Mc Afee is new installed, this is the only chance beside updates of Windows, they are automatically installed. Can anybody help me?

maria
If you have not already, please consider...just in case message, you need not reply
Before you make any decisions on the fate of Premiere Elements 8, please evaluate it as the 8.0.1 Update which can be obtained from Adobe using the following link
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
For reasons unknown to users, Adobe does not place a "8.0.1" in the description of the program once the 8.0.1 update is installed.
I guess we get our OK immediately after installation with a update installed successfully message. And that is that.
Two possible signs
1. If the automatic Background Rendering in preferences was enabled before 8.0.1, it is disabled after 8.0.1.
2. There is one file in the program files on the hard drive that, as I recall, may be new or renamed.
For me, that update (plus shutting off the AutoAnalzyer feature in Elements Organizer) made the difference between usable versus
unusable version 8 program.
Best wishes
ATR

Unable to validate my serial number for purchased version of premiere elements will not connect to internet even though my connection is ok

i have purchased an official copy of premier elements 13. i have my serial number etc but when i go validate my sign in throgh my internet connection nothing happens. its a nightmare !! I cannot even find out how to generate a rerquest code for offline valiodation. clicking on "generate response code " does nothing. I have jjust spent £79 on this product. will someone please help. ther is nothing wrong with my internet connection.

Hi, A.T.R
Thank you so much for your common sense reply. I contacted Adobe via their online chat help facility. One of their tech guys resolved the issue by re-setting the Hosts file. Now I have seen this in the forums and it basically involves making a back-up copy of the Hosts file deleting certain entries and applying again.. Thankfully this worked for me. But I would urge Adobe to look into this matter as there are many novices I am sure will be extremely frustrated at what should be a straight forward approach when validating their software. Most people would know there internet was working ok and most people would be able to disable anti-virus software etc, but to continue getting a failure to validate a serial number online would in my opinion beggar belief !! for most technically minded folks out there. Most annoying.
When anyone purchases legacy software from Adobe, no one wants this kind of problem. The software is not cheap.
My purchase was Adobe Premiere Elements 13 and it is a great piece of software for video editing. I can however recommend it. It is very good for both novice and professionals
Thank you.

Adobe Premiere 11 did not start

Hello
'I installed Adobe Premiere Elements 11. But after installation, i never could start. the first time i start i get a little hour glass for short time but nothing more happens. Second time i get nothing and nothing happens. After reboot it is always the same.
I also uninstalled and reinstalled it, nothing.
Also i installed the full version, and i installed the trial version,. always the same. did not start.
My system is Windows 7 64 bit Ultimate on a HP Elite 7300
Hannes

DaiZhenLong
Thank you for your follow up and supplying the requested information. Much appreciated.
I am not sure if you tried the following but I post it since you have gone through so much already and we have not found the answer to success for you.
Think about downloading and installing the free 30 day tryout of Premiere Elements 11 from Adobe. See if you can get it to run as the trial version. If and when you do, then open it an insert your purchased serial number when it asks "Buy Now" or "Continue the Trial".
But, please make sure that antivirus and firewalls are off during this download and install and until you see that you have Premiere Elements 11 project open and ready to work.
What do you think?
We will be watching for your follow up.
ATR
Add On...By the way, did you ever say how you installed Premiere Elements originally....from installation disc or from installation files from online download from Adobe? What I have suggested best lends itself to installation disc since there may be a problem getting a second download of installation files from Adobe since you already have done that.

HELP Adobe Premiere Elements 10 will not start...

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